Great Products, Good Value
November 04, 2021
Great Products, Good Value
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Unitrends Forever Cloud
- Unitrends Backup Software
- Unitrends Recovery Series Backup Appliance
Overall Satisfaction with Unitrends Data Center Backup and Recovery
We use it for backups and cloud backups across the organization. For us, we have to do end-of-year processes before we can conduct business the following year. This includes creating backups of business-critical databases. We have to keep these for at least 7 years and the Unitrends Data Center Backup and Recovery cloud is one location where we keep these.
- On-premises is great because when we lose our internet connection, the backups still function properly.
- Onboarding was fast and thorough.
- Chat support is easily understandable. It doesn't seem like they outsource that to other call centers.
- The pricing beat most other competitors, which was most important to us.
- There are 2 different UI's. There have been improvements, so the old UI might have been phased out.
- There are tunnel issues at times when needing support. Nothing that happens regularly enough though.
- Sometimes, I have to run a new full backup to get a successful backup to complete.
- There hasn't been any negative impact. The only thing that you might consider negative was us running out of storage space and having to upgrade to a larger appliance.
- We have been lucky and haven't had to make much use of our backups.
- In the event that we did have a breach, we would have to rely on spinning up new virtual machines on the Unitrends appliance. This would be a positive impact on our ROI. Hopefully, we will never have to do so but it is good to have the peace of mind.
The experience has been much better than Veritas Backup Exec and Veeam.
Do you think Unitrends delivers good value for the price?
Yes
Are you happy with Unitrends's feature set?
Yes
Did Unitrends live up to sales and marketing promises?
Yes
Did implementation of Unitrends go as expected?
Yes
Would you buy Unitrends again?
Yes