S2K Enterprise can get it done
Use Cases and Deployment Scope
We use S2K Enterprise throughout our organization. For customer orders we use S2K eCommerce for the customer facing website and we manually enter orders as needed in S2K Enterprise. Order fulfillment, (picking and shipping) is through the appropriate S2K modules. We use the WMS (warehouse management system) to manage inventory in our warehouses. We create POs, receive them and verify them within S2K. We use the manufacturing module for the products we build in-house. We use S2K Marketing Cloud to handle e-mail marketing to our customers. Finally, S2K Analytics helps us sort through all the data.
Pros
- WMS Inventory management
- Customer website integration
- Mobile Order Entry on tablets
Cons
- Payments options on customer orders. i.e. cancel a payment, update a payment to fix a typo, select which payment to refund on a return.
- Consistent naming of fields. i.e. "Order Total" and "Balance Due" are sometimes used interchangeably but those are two different values that can in some cases be the same value.
- Address fields - it would be nice if they were updated to support longer lengths as they are often too short. Also to integrate address verification tools to help make sure addresses are valid.
Return on Investment
- Suggested Purchasing and Forecasting helped us reduce our inventory overhead by over a million dollars. That frees up cash to make general operations smoother.
- Warehouse management (WMS) was a great cost savings. It has helped make the warehouse team more productive and reduced picking/shipping errors. I believe our estimate was the ROI for adding WMS was going to be within 24 months. It turned out to be under 12 months.
- S2K Mobile Order Entry - when we travel to trade shows there were times we needed to process hundreds of customer orders in short windows of time. Our old system would average 8-10 minutes for entry of an order. The customer lines were long. We had 2 or 3 stations at a trade show and were considering adding more. When we switched to S2K Mobile Order Entry the average entry time dropped to 2-3 minutes, the entire process was better. Before customers would leave because of the lines, they didn't have time to wait. With S2K Mobile there was rarely a line.
- Before we started with S2K we had many disconnected systems and it required us to rekey data many times. One of our first goals was to integrate customer orders, inventory, purchasing, payables, and fulfillment into one system. S2K was a wonderful fit for this and allowed us to reduce the redundant work that was prone to errors. Saved us both time and money.
Usability
Other Software Used
DigitalShipper Enterprise, Adobe Creative Cloud for Enterprise, Zimbra by Synacor, osTicket, Nextiva
