Verint Intelligent Virtual Assistant (IVA)
Use Cases and Deployment Scope
We are Verint partner, and we have customers that use Verint Intelligent Virtual Assistant or DVA in their operations. Currently, the AI is having a big impact to automate process that before they were an agent work day to day. Doing use of AI engines, such as Copilot, OpenAI and data stores or acknowledgment, it improves the efficiency and agiliza the CX due to the response is in real time consulting the data immediately and giving a CX effective and of first level. Our customer is glad, because of them reducing time, attention and increasing your SLA, less cost and have a cutting-edge AI solution.
Pros
- Use of Acknowledgment base and AI engines.
- F&Q.
- Automate process such as consults, modifications and cancel reservations.
- Execute triggers for notify customer reservations.
Cons
- Customer service (support)
- Reservations
- E-Commerce
Likelihood to Recommend
Absolutely the digital era is taking part in our lives and which is the expectations customer service? ... At least for me, is the correct attention in an effective time offering the best medios to solve our requests. Is well know that all the companies operation always will have opportunities areas and is where Verint Intelligent Virtual Assistant can be part efficiently routine processes. Based on a dive investigation regards statistics and metadata, Verint Intelligent Virtual Assistant is able to offer best practices and AI opportunities to carry on the customer operation in the next level.
