Verint Intelligent Virtual Assistant adaptable in so many situations
September 30, 2024

Verint Intelligent Virtual Assistant adaptable in so many situations

James Liebherr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Intelligent Virtual Assistant (IVA)

We have recently implemented the IVA alongside the containment bot. This technology has bee game changing for us. The open nature of the product has allowed us to seamlessly integrate with Shopify, allowing our customers the ability to check order status. Additionally, we have activated the Gen AI to create an on brand engaging experience for our customers.

Pros

  • Contact Deflection
  • Customer Engagement
  • Product Upsell

Cons

  • technical ease of use
  • the initial implementation has exceeded our expected containment rate.
It is well suited for employees with technical experience

Do you think Verint Intelligent Virtual Assistant (IVA) delivers good value for the price?

Yes

Are you happy with Verint Intelligent Virtual Assistant (IVA)'s feature set?

Yes

Did Verint Intelligent Virtual Assistant (IVA) live up to sales and marketing promises?

Yes

Did implementation of Verint Intelligent Virtual Assistant (IVA) go as expected?

No

Would you buy Verint Intelligent Virtual Assistant (IVA) again?

Yes

The solution is adaptable in so many situations. General inquires, order status and upsell.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi James! Thank you for your review of Verint Intelligent Virtual Assistant and for rating it 10/10! We're thrilled to hear that our solution has been a game changer for your organization. Your positive feedback on the seamless integration with Shopify and other customer engagement factors is greatly appreciated. We also value you sharing a few areas in need of improvement, such as technical ease of use. If you run into any technical difficulties, you may reach out to either customer support, your Verint team, or join Verint Connect, Verint’s customer community, to share insights and experiences. We are continuously working on our solutions and processes to meet and exceed your expectations. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work! Cheers

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