Name: Customer Service Automation with Mindsay
Uploaded: 2021-03-17T19:22:00.000Z
Duration: 1 min 16 s
Description: Take 1 minute to learn why bots are a must-have for Customer Service teams.

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Service Mesh

Development

Barcode

Business Intelligence (BI)

Collaboration

Data Analytics  and BI Services

Data Extraction

Integrated Workplace Management (IWMS)

Internal Communications

Policy Management

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Bot Mitigation

Cloud Storage

Configuration Management

Data Science

DevSecOps

Firewall Security Management

Fraud Detection

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Intranet

IoT Device Management

Machine Learning

Managed DNS

Managed Private Cloud

Network Performance Monitoring

Network Troubleshooting

Packet Analyzer

Platform-as-a-Service (PaaS)

Tape Storage

Technology Business Management

Testing Services

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Demand-Side

Email Marketing

IP Geolocation

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Government Contracting

Sales Engagement

Sales Training

Sales

Cloud Access Security Brokers

Security

Digital Forensics

Physical Therapy

Tax Practice Management

Vertical-Specific

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Sprinklr

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Genesys

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Intercom

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Freshdesk

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Salesforce Service Cloud

The ViaSay (formerly Mindsay) is a chatbot that supports customer interactions.

Self-Serve Customer Service Solution

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

ViaSay

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Mindsay Conversational AI platform overview

ViaDialog

Take 1 minute to learn why bots are a must-have for Customer Service teams.

Customer Service Automation with Mindsay

Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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ViaSay
Formerly Mindsay

Overview

What is ViaSay?