Splunk On-Call

Splunk On-Call is an incident response system for developers, devops and operations teams that helps reduce outage time and add confidence to high-speed devops delivery and operations. Splunk On-Call takes alerts from monitoring tools and applies on-call schedules and rules to engage the right teams and people. The vendor states that customers like PSCU have taken “mean time to acknowledge” from 4 hours down to 2 minutes with Splunk On-Call. Once a team is in a “firefight”, Splunk On-Call is designed to make collaborating easier and faster by engaging the right experts and teams over a native mobile app or web interface. Analytics enable teams to provide better retrospectives so users can continuously improve a team’s incident response. Collaboration and analytics drive shorter outages, less waste in resources, improved utilization of teams' “tribal knowledge” and a more collaborative on-call experience for the user's team.

Splunk On-Call replaces the former VictorOps product that On-Call is based on. Splunk acquired VictorOps. Splunk On-Call is now offered as an add-on to Splunk's Observability Cloud.