Webex Events (formerly Socio) Reviews & Insights

Score8.9 out of 10

123 Reviews and Ratings

Overview

Synthesised from 12 reviews

Webex Events (formerly Socio) serves as a comprehensive platform for organizations managing virtual, in-person, and hybrid events, with a strong emphasis on streamlining registration and attendee logistics. A significant majority of reviewers, 58%, highlight its comprehensive capabilities in event registration and management, noting its effectiveness in organizing attendees and handling associated logistics. The platform's strong support for hybrid and virtual events is also a key theme, cited by 50% of reviewers, who value its ability to coordinate experiences for diverse audiences. The platform excels in enhancing audience engagement and interaction, a benefit cited by 42% of reviewers, through tools like live Q&A and polling. Its professional live streaming features are particularly commended by 5 out of 12 reviewers for broadening audience reach. Reviewers also frequently mention the platform's ability to reduce event maintenance and organizing costs, with 5 of 12 reviewers highlighting cost efficiencies, and 25% of reviewers noting overall cost and time savings. Despite its strengths, several areas for improvement are consistently identified. The most frequently cited concern, mentioned by 6 of 12 reviewers, relates to the user interface and overall user experience, particularly for first-time mobile app users and the web application. Furthermore, 4 of 12 reviewers expressed a desire for additional features such as quizzes, surveys, and QR generation functionality. Integration and connectivity also emerged as a significant point for improvement, with 3 of 12 reviewers noting limitations with third-party tools. Occasional performance issues, described as complex and sluggish, were reported by 2 of 12 reviewers. Overall, Webex Events positively impacts business objectives by increasing audience reach and engagement, as noted by 5 out of 12 reviewers, and improving event management outcomes. The platform's analytical tools also provide valuable insights for tracking audience behavior and refining future event strategies, contributing to a data-driven approach to event ROI.

Pros

Comprehensive event registration and attendee management
Robust support for hybrid and virtual event formats
Professional live streaming features for broad audience reach
Tools for enhancing audience engagement and interaction
Customization and branding capabilities for tailored event presentation

Cons

User interface and overall user experience, particularly for mobile app
Lack of specific features such as quizzes, surveys, and QR generation
Limitations with third-party integrations and connectivity
Occasional performance issues, described as complex and sluggish
Reporting capabilities needing more customization and streamlined data management

What positive or negative impact (i.e. Return on Investment or ROI) has Webex Events (formerly Socio) had on your overall business objectives?

From 12 reviews

Summary

Webex Events (formerly Socio) has demonstrated a positive impact on business objectives for organizations utilizing the platform, primarily through cost efficiencies and enhanced event reach. A significant portion of reviewers, 5 of 12, highlighted the platform's ability to reduce event maintenance and organizing costs, citing savings in resources and physical infrastructure. Concurrently, 5 of 12 reviewers noted a substantial increase in audience reach and engagement, allowing for broader geographic footprints and higher attendance at events. These benefits are further supported by improvements in event management, as observed by 4 of 12 reviewers, who experienced more successful events due to better pre-planning capabilities and increased attendee participation. The platform's analytics features, also mentioned by 4 of 12 reviewers, provide valuable insights for tracking audience behavior and refining future event strategies, contributing to a data-driven approach to event ROI.

Top Quotes

Cost Reduction

“Reduce events maintenance & organising cost”

Audience Reach and Engagement

“More engagements and productive for audience.”

Improved Event Management

“our teachers loved the new feature of an app and it increased the overall engagement”

Describe how you use Webex Events (formerly Socio) in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 12 reviews

Summary

Webex Events (formerly Socio) is primarily utilized by organizations to manage and execute a variety of events, including virtual, in-person, and hybrid formats. A significant majority of reviewers, 58%, highlight its comprehensive capabilities in event registration and management, noting its effectiveness in organizing attendees and handling associated logistics. The platform's strong support for hybrid and virtual events is also a key theme, cited by 50% of reviewers, who value its ability to coordinate experiences for diverse audiences. Reviewers report that the platform addresses business problems related to complex event planning by simplifying registration, content delivery, and attendee tracking. Furthermore, 42% of reviewers commend its features for enhancing audience engagement and interaction, such as live Q&A and polling tools. These functionalities collectively contribute to reported benefits like cost and time savings, mentioned by 25% of reviewers, by streamlining operations and reducing the need for extensive physical planning. The platform also enables organizations to reach larger audiences without limitations, as noted by 17% of reviewers.

Top Quotes

Event Registration and Management

“People who clicked on the register button were redirected to Socio, later Webex after they were acquired, and complete the registration form. The platform tracked number of registrants, and associated ticket sales. It was also used to check in registrants as they checked into the event and received their badges.”

Hybrid and Virtual Event Support

“It makes the virtual events superb.”

Audience Engagement and Interaction

“Webex Events has made our events more interactive, interesting and collaborative.”

Please provide some detailed examples of areas where Webex Events (formerly Socio) has room for improvement.

From 12 reviews

Summary

Reviewers frequently identify several areas where Webex Events (formerly Socio) could be enhanced, primarily focusing on user experience, feature expansion, and integration capabilities. The most frequently cited concern, mentioned by 6 of 12 reviewers, relates to the user interface and overall user experience, particularly for first-time mobile app users and the web application. Beyond usability, 4 of 12 reviewers expressed a desire for additional features such as quizzes, surveys, and QR generation functionality. Integration and connectivity also emerged as a significant point for improvement, with 3 of 12 reviewers noting limitations with third-party tools and a desire for better compatibility with suites like Microsoft Office. Furthermore, 2 of 12 reviewers pointed out performance issues, describing the software as complex and resource-intensive, leading to sluggishness. Finally, reporting capabilities were highlighted by 2 of 12 reviewers as needing more customization and streamlined data management.

Top Quotes

User Interface/Experience

“It's interface needs to be more intuitive, functionality still needs to be searched.”

Feature Additions

“Can add QR generation functionality for one stop signing/registering.”

Integration and Connectivity

“Connections and credentials working with Microsoft office suite would be great.”

Please provide some detailed examples of things that Webex Events (formerly Socio) does particularly well.

From 12 reviews

Summary

Webex Events (formerly Socio) is frequently highlighted by reviewers for its robust capabilities in managing and executing events, particularly excelling in areas that enhance attendee engagement and provide organizers with valuable insights. A significant portion of reviewers, 5 out of 12, specifically commend the platform's live streaming features, noting their professionalism and ability to broaden audience reach. Complementing this, 4 out of 12 reviewers point to the platform's comprehensive registration and attendee management system as a key strength, enabling flexible event planning and communication. Furthermore, the ability to customize events and brand elements is appreciated by 3 out of 12 reviewers, allowing for a tailored and professional presentation. The platform's analytical tools also receive positive remarks from 3 out of 12 reviewers, who value the real-time insights into attendee interaction and overall event performance.

Top Quotes

Live Streaming

“The ability of the platform to blend live streaming with interactive features guarantees that virtual attendees remain active.”

Registration and Attendee Management

“The online registration for the virtual meeting”

Customization and Branding

“the customization features enable us to adjust the experience to the needs of the audience.”

Reviews

74 Reviews

Webex Events (formerly Socio) Review

Rating: 10 out of 10

Incentivized

January 28, 2026

Use Cases and Deployment Scope

Formerly Webex Events was Socio application that we are using for hosting town hall meetings inside or outside the organisation. It is very good because it doesn't have any limitation for large no of audience. Allow us to getting surveys & feedbacks during the meetings without any hassle. It gives the simple and easy to use UI where we can handle all the controls of the application. It is good and recommended for hybrid & virtual events.

Pros

Wide of range of features and no limitations for audience.
Easy to host hybrid as well as virtual events.
Gives transparency and realtime insights of the audience.

Cons

Web application is not good as mobile or desktop app.
Limited 3rd party integrations.

Likelihood to Recommend

It is best for event management team in every organisation because it helps in streamline of the events. It reduce the manual efforts and gives better productivity.

Shalini Arora

Technical Specialist in Information Technology at Capgemini (501-1000 employees)

Vetted Review

5 years of experience

View profile

Easily Connect with Wider audiences - WebEx Events

Rating: 8 out of 10

Incentivized

January 6, 2026

Use Cases and Deployment Scope

It helped us reach to the wider audience both inside and outside the organization, for the meetings like town hall, connecting to external vendor base etc. The limitations with apps like team or zoom are their reach when it comes to wider audience, WebEx Events solves that very problem for our company.

Pros

It's event management functionality is great, one stop solution for the same.
Can move from physical to virtual format quite easily
Data gathering and insights from large scale meeting are certainly useful

Cons

It's interface needs to be more intuitive, functionality still needs to be searched.
Can add QR generation functionality for one stop signing/registering.
Connections and credentials working with Microsoft office suite would be great.

Likelihood to Recommend

Well suited for Large scale townhall, vendor conference, regional meet ups and event, basically wherever one way functionality suites the best, that is when the organizer has the control over messaging. Not very well suited for one on one meetings, quick calls as other apps have better reach in that segment.

Verified User

Employee in Product Management (1001-5000 employees)

Vetted Review

2 years of experience

Webexs ROI

Rating: 5 out of 10

Incentivized

January 3, 2026

Use Cases and Deployment Scope

Event management and communications. We use the platform for our organizations marquee events. While we don’t utilize the event platform to its full capacity because we are a small nonprofit it has historically been used to convene our network for hybrid events.

Pros

Variety of features
Marketing links
Built in comms and marketing

Cons

User friendly back-end event set up. It is very laborious to track, manage, and get users especially those who aren’t tech savvy to sign up for the Webex web app.
Confirmation email for hybrid events where the WebApp is utilized
Integrating streamlined web app and event details on the backend a lot of back and forth with grouping, labeling, and connecting internal links causes fatigue

Likelihood to Recommend

It may be a useful tool for a larger organization who has a staff members or a team dedicated to communications or events management. Not an ideal platform for small organizations.

Verified User

Manager (51-200 employees)

Vetted Review

3 years of experience

Loved using WebEx Events

Rating: 10 out of 10

Incentivized

January 1, 2026

Use Cases and Deployment Scope

We used the Webex Events app for our district wide day of professional learning. We set it up almost like a mini - conference with all of the sessions and speakers listed for our teachers to be able to view during the day of learning. We also used it to share time sensitive messages to them through out the day.

Pros

easy to use
great customer service/help
clean design

Cons

being able to schedule speakers to more than one room if they were in multiple sessions

Likelihood to Recommend

The whole process of building the app was smooth and easy to use. Even when I thought that I had messed something up beyond repair, customer service was able to help me get back on track

Amanda Morehead

Program Specialist at Orange County Public Schools (10,001+ employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Not a Fan

Rating: 5 out of 10

Incentivized

January 1, 2026

Use Cases and Deployment Scope

Our company was a customer of Socio for a several years, using the registration platform for our in person conferences. People who clicked on the register button were redirected to Socio, later Webex after they were acquired, and complete the registration form. The platform tracked number of registrants, and associated ticket sales. It was also used to check in registrants as they checked into the event and received their badges.

Pros

A simple to use tool
Kept basic data
Easily connected to our badging system

Cons

it was a bit too simple
they moved to an enterprise only option, making it unaffordable for a small company
customer support was lacking

Likelihood to Recommend

Webex Events might work for a larger company that needs some of the other services they provide through their enterprise option. We did not need any of them and because Enterprise was the only option, we had to find another provider. It also might be better suited for larger teams where someone can become an expert user and not have to rely on customer support.

Verified User

General Manager in Corporate (11-50 employees)

Vetted Review

4 years of experience

How I use Webex events as an events marketer planner

Rating: 8 out of 10

Incentivized

December 11, 2025

Use Cases and Deployment Scope

I use Webex Events to tame and centralize what would otherwise be very scattered workflows in my day-to-day. My team and I handle these really big travel expos and partnership summits quite often. These would be a nightmare without Webex Events. I can't even imagine managing these without it.

Pros

Building complex agendas
It has very useful built in engagement tools
uniform branding in webinars

Cons

The sponsor and exhibitor portal is way too rigid. I struggle alot when trying to give the team creative freedom while planning events together

Likelihood to Recommend

In my experience, Webex Events is usually ideal for large, multiday, virtual or hybrid events where you need clean session management. It is an overkill for small one-off events

Verified User

Employee in Marketing (1001-5000 employees)

Vetted Review

2 years of experience

Beast for organising virtual events

Rating: 10 out of 10

Incentivized

December 8, 2025

Use Cases and Deployment Scope

This is one of the professional platform for organising employee engagement in our organisation on very large scale. It works in every situations like registering, allocation of resources and audience engagement & analytics. We can promote our brands and sponsor in our events with customised branding using the inbuilt tools. Application ensure robust security & audio/video quality with zero downtime. It is very useful in our HR department for organising the events weekly for active employee engagement.

Pros

Live streaming with promoting of our brand sponsors.
Flawlessly works in large events.
Easily integrate with other Webex solutions.
Saves times from in person events.

Cons

User Interface needs modernisation.
More features to be added like adding of quizzes and surveys.

Likelihood to Recommend

We are happy because easy to use to organise hybrid or virtual events in our organisation, we can do all the things from single platform like registering and attendees analytics to know the productivity of our events.

Akriti Chawla

Lead Technical Specialist in Information Technology at GlobalLogic (501-1000 employees)

Vetted Review

3 years of experience

View profile

Webex Events The best all-in-one platform for your events.

Rating: 10 out of 10

Incentivized

September 14, 2025

Use Cases and Deployment Scope

We use Webex Events to host a variety of events (virtual, in-person, and hybrid), offering tools for registration, content management, attendee engagement, and post-event analysis. We reduced event costs and optimized complex logistics on a single platform. We hosted internal corporate events and other interactive meetings, leveraging features like live Q&A, polls, and networking tools.

Pros

Massive events.
Conferences
Streaming

Cons

I think it is very complete, I would only add the possibility of connecting a Cisco device.

Likelihood to Recommend

In my experience, Webex Events (formerly Socio) is ideal for hybrid events, conventions, expos, and seminars. The platform manages the event from start to finish, encompassing registration, event management, and the metrics dashboard. I can't imagine using it for concerts or musical events. It is also ideal for when you have multiple simultaneous streaming streams.

Verified User

Administrator in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

My favourite virtual events solution

Rating: 10 out of 10

Incentivized

September 1, 2025

Use Cases and Deployment Scope

We are using this solution for organising events in our organisation on large scale. It handle every thing related to events like registering, resource allocation, engagement participation as well as audience analytics. It has lots of customisation options like we can promote our sponsors during the events. Really it is very secure, robust and no downtime. It makes the virtual events superb. It saves lots of money as well as time.

Pros

Online registration saves time and gives the accurate audience participation.
Customisation options allow us to promote our brand as well as sponsors.
Recording of events is smooth and robust.

Cons

Mobile application not as user friendly.
Realtime conducting of polls or Q&A during events is challenging sometimes.

Likelihood to Recommend

It is beast for conducting virtual events with in or out the organisation. It ensure to streamline of the events process. It enhance the events experience by conducting games and quizzes.

Roli Sharma

Technical Professional in Information Technology at Accenture (1001-5000 employees)

Vetted Review

4 years of experience

View profile

Webex Events enables event preparation in dynamic world

Rating: 10 out of 10

Incentivized

August 4, 2025

Use Cases and Deployment Scope

Webex Events has made our events more interactive, interesting and collaborative. The tool is simple and provides supports customization of events. It reduced clutter in our programs and improved ways to connect with audience.

Pros

Customer webinars
Events
Workshops

Cons

Improve tool speed
Simplify interface
Add survey

Likelihood to Recommend

Webex Events is suited when we want to have external audience and make them do registration for the event. However, for internal events, it's easier to use other software.

Sandesh Pasari

Marketing manager in Marketing at WACKER (10,001+ employees)

Vetted Review

5 years of experience

Verified on LinkedIn