Whatfix

Score9.9 out of 10

41 Reviews and Ratings

What is Whatfix?

Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. The platform unifies pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization.

Categories & Use Cases

Digital Adoption
Customer Journey Analytics
Product Analytics

Screenshot of the analytics of the Whatfix Digital Adoption Platform, that help determine what’s working (and what’s not) so adjustments can be made to DAP content as necessary

Screenshot of Whatfix's Analytics. This produces reports on flow usage, queries served, drop-offs, and other engagement metrics

Screenshot of Beacon - Used to create alerts to guide users to changes and new features

Screenshot of Data validation - Tells users in real-time if the data they entered is accurate, based on pre-established criteria

Screenshot of In-app guidance - Step-by-step guided walkthroughs to take the user through every step of a task

Screenshot of Self-Help - Self-service support contextualized based on user role and location in the application

Screenshot of Survey - To obtain direct feedback from users via surveys and gather information to update training and guidance features

Screenshot of Tasklist - For tasks that new users need to complete in order to get started with the application

Screenshot of Unsuccessful search terms - These identify gaps and optimize Help content using the 'Unsuccessful search terms' metric

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Screenshot of the analytics of the Whatfix Digital Adoption Platform, that help determine what’s working (and what’s not) so adjustments can be made to DAP content as necessary