Zoho Wiki Reviews & Insights

We are an IT service company and we frequently need a knowledge transfer/sharing platform, during the initial days we used to manage it through shared docs etc. but it is always hard to find the right document at need. Hence we shifted to Zoho wiki. We are using it for mainly 2 types of sharing:1. Project experience/knowledge: This type of information is shared with selected resources only.2. Generic information: Like how to use Printer, Our internal policies, etc, which are shared with all internal resources.

I feet that it is best suitable if you have small to medium-size enterprises and don't have your internal in-house portal, this is good to start with. This is not good for tech documentation (eg. API documentation etc.).

Zoho Wiki has helped us grow our business by providing a platform for sharing knowledge, of our prospective customers and industries, within our organization as well as our sales partners and investors. We also use it for sharing documents and files related to our sales and marketing campaigns so that everyone connected to our organization has easy access to all the information they need without searching for it in their emails of hard drive.

You can keep all of your organization information in one place without having to pay for it. You can make it your permanent knowledge base for training of your customers, without having to build another one on your website. However if you have multiple projects, then you need to either use the paid version or some other tool, as for the free version you are only provided with one free wiki.

A central place for all team members to access the true source of info for certain topics. All of our competitor info created by Product and Marketing is housed here for easy access. Great in the WFH environment to get all the info you need in a trusted and easy way.

Great for teams and organizations with lots of content and material. It allows teams to have one central place to go and access the latest info. Definitely a more scalable solution for teams looking for a more robust enterprise solution than standard folder sharing. SMB org will be better suited for a more economical shared folder solution like Dropbox or Google Drive. If you want to house new hire documentation or manuals/training programs for a larger org this is a great tool.