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Zoom Workplace Reviews and Ratings

Rating: 8.4 out of 10
Score
8.4 out of 10

Community insights

TrustRadius Insights for Zoom Workplace are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Capabilities: Users have praised the platform for its wide range of capabilities, including advanced meeting scheduling options that allow for seamless coordination, remote PC access that enhances accessibility, and the efficient management of multiple meetings simultaneously.

Secure Video Conferencing: Reviewers value the platform's versatility in hosting secure video conference calls across various devices and locations, with particular appreciation for features such as encryption of all data transfers to ensure confidentiality, interactive screen sharing with annotations for enhanced collaboration, and customizable virtual backgrounds to personalize meetings.

Excellent Performance: The consistent performance across different devices, user-friendly interface design contributing to ease of use, superior audio quality ensuring clear communication, and excellent video quality providing a high-definition visual experience are consistently commended by users.

Reviews

1021 Reviews

Videos

Zoom Workplace for SaaS Org

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Zoom Workplace for customer support and sales demo. So, it is more simple for recording, making calls and getting toll free extn assigned. We receive all technical related calls, finance and AP related calls to this extn. As a remote first company Zoom Workplace enable us to assign phone number based on staff work location. These numbers can also be reassigned for business continuity.

Pros

  • Meeting schedule
  • Connecting with Slack
  • Recording and retrieval

Cons

  • Configuration
  • Troubleshooting needs more time to navigate

Likelihood to Recommend

Zoom Workplace on mobile Easy connectivity for Customer support calls Meeting schedule and reminder integrated with slack.

Vetted Review
Zoom Workplace
7 years of experience

Excellent meeting tool with upside around team communication as new features are added

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

We particularly use Zoom Meetings, but often use the chat mechanism and communication mechanism after meetings are done. The basic scope is that meetings are done outside of our main communications tool (Slack) due to how ubiquitous Zoom Workplace is. So, from that perspective, we often use the Zoom Assistant and chat mechanism to talk specifically about the meetings that just occurred.

Pros

  • Keeping everything in one place
  • Tying together meetings, transcripts, chats
  • Settings management

Cons

  • Would like to see more integrations
  • Needs better management of channels
  • Would like to see better control over meeting sharing settings

Likelihood to Recommend

Well suited is anything involving communications re: audio and video communications. However, actual text communication i.e. channels needs to be improved upon. File sharing would be nice because right now it still feels like a meeting tool first and everything else a distant second. That's my main take. Hopefully more attention on communication moves the needle in the future.

Vetted Review
Zoom Workplace
4 years of experience

Zoom Workplace Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Zoom Workplace for webinars, meetings, and patient appointments

Pros

  • Efficient
  • Self explanatory
  • well known

Cons

  • Multiple zoom webinars to be run at the same time
  • Zoom Meetings to have 1 hour reminder emails like zoom webinars does

Likelihood to Recommend

95% of the time Zoom Workplace meets the needs at my job - to serve patients, hold meetings with my team, and host large webinars for more patient engagement

Vetted Review
Zoom Workplace
3 years of experience

Zoom Workplace Experience

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We at Round Hill Country Club use their VoIP system as it has been a complete replacement of our digital system. It runs flawlessly and seamlessly where we have constantly recommended it to other country clubs. The package we pay for is very affordable and extremely easy to implement for admins and end users.

Pros

  • Admin level user management
  • VOIP Configuration
  • Cross-platform Logins
  • Quick Support Team

Cons

  • Ability to automatically record meetings at an admin level

Likelihood to Recommend

Hospitality, accounting, schools, and other businesses would greatly utilize Zoom Workplace for all of their services.

Vetted Review
Zoom Workplace
2 years of experience

Zoom a master class in Meetings

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Zoom Workplace for outbound virtual meetings, Webinars, and Zoom Phone. Our teams utilize this as multiple avenues for our team to meet with clients and give them a way for the client to want to have a meeting and not just be stuck with needing to be on a pointless meeting at their computer but could opt in for using their cellphone to call our CS team and company. We hold webinars also for learning events with the CEO and Marketing Leadership.

Pros

  • Easily connect with clients through zoom phone
  • integrates into outlook to setup meetings quickly
  • great analytics

Cons

  • Maybe a way to have automatic recording started
  • training sessions for the teams

Likelihood to Recommend

I think it is great when you work remote, having teams be able to collaborate and meet with vendors and partners if you cannot meet face to face. I think it is also beneficial with all the apps and analytics they provide. It truly can do anything and using it with partners like Gong and Hubspot we can really showcase our data.

A wonderful tool that provides an incredible collaboration experience

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Zoom Workplace consolidates meetings, chat, phone, calendar, whiteboards, and notes into a single interface. It greatly simplifies things for the end user.

The Zoom Workplace app is also very easy to install

Pros

  • Meeting summaries and next steps are automatically generated
  • Smart chat and email drafting
  • Conversation highlights and topic tracking for users to catch up

Cons

  • summary can be inaccurate

Likelihood to Recommend

Zoom Workplace combines meetings, chat, whiteboards, email, and calendar in one place. This avoids the need to juggle multiple apps. It’s ideal for streamlining communication and keeping projects on track.

Vetted Review
Zoom Workplace
3 years of experience

Zoom - A great solution for Townhalls and Larger online groups

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Zoom Workplace has been critical in allowing us to coordinate and effectively meet online as a geographically dispersed organisation with the appropriate administration tools to help our teams to be able to reallocate or modify meetings when needed. Overall its been a great tool and the recording, streaming and AI functionality have all enhanced an already solid product.

Pros

  • Global Administration (Admin Tools)
  • Video Recording
  • Live streaming

Cons

  • Live Q&A Functionality
  • Voting Functionality
  • Interactions (popups) - Docs, Reference material, Websites etc

Likelihood to Recommend

Great for larger town hall style meeting. Workshops, Training sessions and those more larger group sessions. however not as good for the quick 1v1 catchups or small group meeting due to not having an accompany chat ecosystem think microsoft teams and google workspace and i dont think it should these products really struggle in that larger area allowing with the additional features Zoom to become very good in the townhall mircoconference training edu space

Vetted Review
Zoom Workplace
4 years of experience

Incredible Product

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

[...] uses Zoom Workplace as its communications hub, and phone provider. As we wanted to consolidate communications and offer a solution for meetings, Zoom Workplace solved all of that and more. We are more connected with our officers across the US, being a meeting or phone code away from actively collaborating .

Pros

  • Enhanced communication
  • Better IP Phone
  • Webinars

Cons

  • More recording space

Likelihood to Recommend

As a user of both Zoom Workplace and Teams, I think Zoom Workplace provides a more cohesive experience. We enjoy all the features and will take advantage of the remaining functions. This year, we enjoyed the Zoom Workplace events function with our international meeting, providing an alternate experience for meetings and events.

Efficient Organization Tool

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Zoom Workplace is used for phone calls, meetings, virtual open office hours, team chat, document sharing and measuring call volume. We also use Zoom Workplace for telehealth delivery and for large training events both externally and internally. Zoom has been a cornerstone to our success as an agency, keeping our team connected across the State and nationally.

Pros

  • Chats, keeping teams connected in both fun and practical ways
  • Virtual Office Hours, keeping team members connected in a virtual workspace
  • Training, allows for training to be delivered in real time or asynchronus

Cons

  • It would be nice if we had some kind of warning before video glitched or froze.
  • More video settings for lights and filters
  • Volume control per user

Likelihood to Recommend

The interface is so much easier and robust at the same time than MS Teams, including the mobile app. I can work from anywhere, literally.

Zoom Workplace has the bang for your buck

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We implement Zoom Workplace for clients that need a robust voice and video conferencing platform. In particular, clients that are multi-homed and primarily remote.

Most come from an unsatisfactory experience with their current platform and Zoom Workplace normally fits the bill in all senses of the project scope.

Pros

  • Zoom Rooms and the ad-hoc abilities.
  • Branding options to make the product feel more personal.
  • Messaging and SMS streamlining.

Cons

  • Android mobile app needs a bit of work.
  • Network transitions are rarely smooth.
  • Notifications while the app is not in the foreground are hit or miss.

Likelihood to Recommend

Any business with 5 people or more can benefit. Sole proprietorships don't really see an ROI.

Vetted Review
Zoom Workplace
15 years of experience

Video reviews