Zoom Workplace is still the gold standard
March 10, 2026

Zoom Workplace is still the gold standard

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

I use Zoom Workplace for clients where the clients use Zoom Workplace, or for situations where I may need to take control of client machines during calls.
In all cases it is primarily for a video meeting calls. The integrations and Zoom Workplace apps are used for extending the functionality.
I also use Zoom Workplace to attend and host webinars.

Pros

  • large range of options for video meetings
  • ability to restrict some of those options
  • remote control of machines

Cons

  • not trying to force paid use whilst using free
  • not forcing AI options
  • Zoom Workplace helps work with clients that focus on Zoom
In my opinion, it's really irritating. It's in your face even if you don't want to use it.
I dropped to free based on not needing the paid features.
I returned once I needed longer meetings and remote control features.
Google Meet
Zoom Workplace has more features but the fact I need a paid plan for recording and or 1 hour meetings vs Meet being included in my Zoom Workplace plan

Do you think Zoom Workplace delivers good value for the price?

No

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

No

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

great for fully functioning meetings, or large webinars.
Not suited for basic use cases

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
10
High quality video
10
Calendar integration
8
Meeting initiation
6
Record meetings / events
9
Desktop sharing
10
Live chat
7
User authentication
9
Participant roles & permissions
7
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

More Reviews of Zoom Workplace