Zoom Workplace Review
March 09, 2026

Zoom Workplace Review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Team Chat

Overall Satisfaction with Zoom Workplace

We use it minimally, more often we use WebEx. I use Zoom Workplace for in other organizations, like anonymous programs, and we use it predominantly for meetings, council meetings, board meetings, and regularly scheduled business meetings. In those meeting several people are attendees and only one or two given administrator rights, with the ability to mute or remove people. Most stay muted while only one at a time shares, and then another shares but only ever one communicating at a time. I would prefer to use Zoom Workplace on all platforms, however one of the corporations I work with uses WebEx, another uses Google Duo or Google Meet, and the third uses Zoom Workplace.

Pros

  • Formatted the ability to see multiple attendees at once
  • chat feature
  • muting capabilities for administrators

Cons

  • Unsure, cost is always a factor
  • The ability to conduct business from anywhere (almost) with a lot of employees in different locations.
Zoom Workplace is more of robust program, however I have found the alternatives to be good as well at no or much less of a cost.

Do you think Zoom Workplace delivers good value for the price?

No

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

No

When there is a large group of people wherein you'd like to share your screen, walk people through things with voice audibility and screen sharing. I also love this for the ability to ask and answer questions in real time. I would say that Zoom Workplace is unnecessary and less appropriate for small groups of 3 or less, or for groups that could easily meet in person.

Zoom Workplace Feature Ratings

Multi-level Interactive Voice Response (IVR)
3
Directory of employee names
9
Answering rules
8
Call recording
7
Call park
5
Call screening
5
Message alerts
5
Voicemail Transcription
7
Mobile app for Android
9
High quality audio
8
High quality video
8
Calendar integration
8
Meeting initiation
8
Record meetings / events
8
Desktop sharing
10
Live chat
8
User authentication
8
Participant roles & permissions
8
Centralized communications management
7
Team messaging
10
Team document sharing
10
Call and meeting analytics
6

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