Overall Satisfaction with 8x8 Contact Center
I have been in charge of our 8x8 account here at Wearparts since I started working here 4 years ago. We have two offices and many of our salesmen are offsite. We all use the 8x8 app and have Polycom phones at each of our desks. 8x8 is used across the whole organization. We have never had an issue with 8x8. In fact, the Virtual Office Account Manger area on the 8x8 site is very easy to navigate and if we do have any issues, we can usually figure them out on there.
- The contact center is very easy to navigate. If I have any issues, I can usually sort them out there.
- If we are unable to figure out an issue, we can call the Contact Center and they can help us fast and efficiently.
- We have yet to come across any areas where 8x8 Contact Center has room to improve. The very few issues we have ever come across have been handled.
- It is hard to say how 8x8 has directly influenced our ROI, but the convenience of transferring customer phone calls to their appropriate salesperson (for both our customers and our salespeople) has been huge.
- It is also really handy/saves us time to dial an extension directly.
8x8 is the only Contact Center I personally have ever used. Our company was using 8x8 when I started. Since we have had such success with 8x8, we have never looked into any other alternatives.
Between the 8x8 website, calling customer service if need be, and our sales rep Brian R., we have great support.
Do you think 8x8 Contact Center delivers good value for the price?
Are you happy with 8x8 Contact Center's feature set?
Did 8x8 Contact Center live up to sales and marketing promises?
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
We rely heavily on 8x8 and would recommend it to other businesses. During the ongoing Covid-19 pandemic, many of our staff worked from home. Plus, we already have quite a few employees that work offsite. 8x8 allowed us to continue our normal work schedule rather seamlessly through using the app and contacting each other through this.