8x8 Contact Center solid choice for Contact Centers
March 29, 2022

8x8 Contact Center solid choice for Contact Centers

Keith Simpson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Contact Center

Consulting contact centers using 8x8 Contact Center because it is a single pane which has the best seamless integration with Microsoft Teams I have seen on the market. Teams is very responsive, and the product is incredibly scalable.
  • Contact Centers
  • Corporate that uses Teams for communication.
  • On the website, small businesses can sign up for service, but you need approval which takes a few days.
  • Huge impact especially with half of the workforces being remote, able to seamlessly work as you did before with this system adding huge cost savings.
8x8 Contact Center constantly innovates to adapt with the market having said this 2 years ago 8x8 Contact Center would probably not be the best choice for contact centers now they are one of the leaders in this space.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Easy to use, and excellent support resources are the key for a customer that is not tech-savvy.
It is pretty much "Par for the course" with the options out there with other vendors.
Anyone who needs white-glove service, in my experience, the 8x8 Contact Center will give this level of experience. For other vendors like Ring Central, this is not the case.

8x8 Contact Center Feature Ratings

Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Customer surveys
Not Rated