Item: 8x8 Contact Center
Rating: 10
Author: Keith Simpson

Use Cases and Deployment Scope

Consulting contact centers using 8x8 Contact Center because it is a single pane which has the best seamless integration with Microsoft Teams I have seen on the market. Teams is very responsive, and the product is incredibly scalable.

Pros and Cons

Contact Centers
Corporate that uses Teams for communication.

On the website, small businesses can sign up for service, but you need approval which takes a few days.

Return on Investment

Huge impact especially with half of the workforces being remote, able to seamlessly work as you did before with this system adding huge cost savings.

Support Rating

8x8 Contact Center constantly innovates to adapt with the market having said this 2 years ago 8x8 Contact Center would probably not be the best choice for contact centers now they are one of the leaders in this space.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Usability

Easy to use, and excellent support resources are the key for a customer that is not tech-savvy.

Contract Terms and Pricing Model

It is pretty much "Par for the course" with the options out there with other vendors.

Likelihood to Recommend

Anyone who needs white-glove service, in my experience, the 8x8 Contact Center will give this level of experience. For other vendors like Ring Central, this is not the case.

8x8 Contact Center solid choice for Contact Centers

Overall Satisfaction with 8x8 Contact Center