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Truthful and my personal opinion!
June 11, 2022

Truthful and my personal opinion!

ROXANNE ROJAS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

I really enjoy using this program, it's fast and easy to use. It has made my job a lot much easier with this new program.
  • Sending messages to other members and receiving messages back is very fast.
  • The calls are very clear when calling and receiving them.
  • Response time for assistance is incredible.
  • When trying to transfer sometimes the option gets stuck so we are unable to connect calls in between
  • We are able to chat with the entire dept. which is easier to respond to one another.
  • The program is simple to use which makes training other people easy
  • Phone options work great
When working with Cisco Jabber for many years it was also a great program like all they had a couple of glitches here and there but that program was used in my daily work for almost 5 years. It was also easy to use and when training other agents to use that program I loved it.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

I really enjoy this program it makes it a lot much easier to dial out to customers and management, with sending messages it's an instant response. The only thing I would maybe try to work on is the transfer option while using the 8x8 app, like I mentioned before it gets stuck from time to time and it doesn't let calls transferred or merge.

8x8 Contact Center Feature Ratings

9.8
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
7
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Customer surveys
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Using 8x8 Contact Center

50 - Everyday use to assist out department and make and receive calls.
50 - Our department uses this program to help us with our daily tasks.
  • Clear audio when receiving and making calls
  • fast response when chatting with our coworkers and managers
  • Its a modern way of using a phone
  • love the features on how easy it is to use
  • Extremely easy to use
I really love using this product it has made my job easier to preform my daily tasks. As a customer service agent and claims support agent its awesome.

Evaluating 8x8 Contact Center and Competitors

Yes - We used to use Cisco Jabber as part of our daily tasks when we would assist with virtual calls with office agents and customers.
  • Product Features
  • Product Usability
I think our company choose to use this program to help our agents be able to connect with one another and be able to make it easier to get our work done
I don't think I would change it in my opinion, I really love using this program its fast and easy to use