How to get in love with 8x8
June 11, 2022
How to get in love with 8x8
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
As an FNOL agent, 8x8 is my day-by-day system to get in contact with customers and resolve their issues, file claims, or answer any questions regarding claims. Until today I haven't had any problems with the system, so good so far is an excellent tool to use in this department, easy to use in all ways, but my favorite is joining lines. At the company, we used to have a different system for calls that wasn't that easy or clear to use. So at this moment only good comments for 8x8
- Join lines
- Transfer calls
- Messages between employees
- Easy way to find tools
- Easy to connect a need device
- n/a
- join lines
- transfer call
- contact info
- dial
- clear communication between employers
- Easy way to create group chats
- Cisco 1000 Series Integrated Services Routers (ISR 1000)
Cisco was a very useful tool back on 1999, and 8x8 is very updated way to dial, transfer or join lines
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes