Very Helpful System
June 11, 2022
Very Helpful System
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
We use an 8x8 Contact Center to take incoming & outgoing calls, it is also very helpful in communicating with other people in the company via messages.
- It does well in sending quick messages to other people in dept
- in providing us status on how many calls are on queue & have been on hold for
- been able to edit or delete messages that have been send
- Audio in calls- sometimes have problems hearing customers or them hearing me
- Calls dropping randomly
- When there is a call on the 8x8 webpage and accidentally calls someone on the 8x8 messaging system app and it doesn't let you go back to the call.
- Recording don't play correctly or you cant hear one person
- Messaging system
- Call queues
- positive- being able to see how many calls are on queue
- positive- being able to communicate with other people in company
- positive- being able to to add contact info for the people who call
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes