Review of 8x8 Contact Center
June 26, 2025

Review of 8x8 Contact Center

Munish Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

8x8 Contact Center is awesome and easy to use. It has manny amazing feature thats helps to enhance your businesses. Earlier we use another tool for calling , text and other things. we face daily basis lot of problem due to this our business was hampering but after the join 8x8 Contact Center team all things are going smoothly. I appreciate 8x8 Contact Center service.

Pros

  • 8x8 Contact Center has experienced customer support team that resolved any problem shorly.

Cons

  • There is no dedicated line or number where premium customer can connect direct to premium customer support. It should be
  • Positive impact
8x8 Contact Center is good in use.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

We have long time to use 8x8 Contact Center We starting it from small business and now we have multiple account of 8x8 Contact Center with our sister company. 8x8 Contact Center provided excellent service and useful feature that help to increase your business. In last i just want to say it is Great service that never you disappointed

8x8 Contact Center Feature Ratings

9.5
Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.9
Inbound call routing
10
Omnichannel inbound routing
10
Recording
9
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 8 months ago
    Dear Munish Thank you for your enthusiastic feedback Were thrilled that 8x8 Contact Center has enhanced your business operations and provided reliable service. We appreciate your suggestion for a dedicated premium support line. Your satisfaction and continued support are greatly valued as we strive to deliver excellent service.

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