Beware poor database implementation issues.
September 09, 2016

Beware poor database implementation issues.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Abila MIP Fund Accounting

Our Finance department uses MIP Fund Accounting for it's various accounting activities. MIP Fund Accounting also also interfaces with our MIP HR module and the Employee Web Services site which is accessed by the entire organization.
  • Prompts to backup database on exit.
  • US based, articulate support reps.
  • Client link back to server is not optimized for VPN utilization. (Remote users will likely need to VPN back to a local desktop and run the client there.)
  • Support does not have a good grasp on optimizing a customer hosted instance, they insisted SQL Express should be adequate for our needs but we had agonizingly slow performance until we upgraded the database to a full SQL standard license which is very expensive.
  • Continuous application issues (slowness) were a major pain-point for Finance, HR, and IT to the point that it may have even been a factor in poor staff retention.
  • MIP supports apparent lack of expertise or interest in actually trying to provide any counsel on optimizing our instance was another source of a good deal of frustration.
  • The expense involved with licensing SQL Standard to optimize performance pushed the overall cost of using this solution to a much higher level than originally anticipated.
I'm aware that Finance has to manage multiple funding sources but I am not aware of any specifics of how MIP makes this easier or more difficult than it would otherwise be.
I was not party to selecting this product, I only support it.
When pricing this application I would recommend that you consider either the hosted option if MIP will stand by the performance of the application when they host it or, if you insist on hosting it for yourself, go for a full license of SQL standard for the database, SQL express slowed our instance down to the point that every click meant waiting one or two seconds and sometimes longer. This really adds up for the users who are in this application all day, every day, and could even make issues for a supervisor who needs to approve timesheets for a 10 or 12 person team every couple of weeks.