Item: MIP Fund Accounting
Rating: 5
Author: Lezley Kempf

Overall Satisfaction with Abila MIP Fund Accounting

Use Cases and Deployment Scope

We use MIP Fund Accounting across our whole organization for our accounting needs and as a web clock. It addresses our fund accounting needs as well as a way for employees to clock in from anywhere, even though there are bugs in the web clock trying to use mobile devices.

Pros and Cons

Pros

Payroll
Allows for as many funds as we have

Cons

The tech support is very slow and it is hard to get in contact with support. The callback isn't scheduled and if you miss their call you have to start the process all over.
Emailing reports out is very cumbersome since it doesn't integrate with Outlook, and each address has to be entered manually every time.
Applying updates is also very tedious. The updates are not sent to the host and the link isn't always emailed out to you to apply to the software.

Return on Investment

It has cut down on our finance team's overall time expenditure.
It has increased the time our IT department spends on fixing bugs or software issues.

Alternatives Considered

We used Futex in the past but the software was outdated and support was also hard to get. But overall Abila meets our needs better than Futex did in many areas, especially being able to customize reports more easily and [it] supports more formats and printers than Futex did.

Likelihood to Recommend

It is well suited for non-profits but there are a lot of bugs and features that just do not work or could be improved on a lot.

MIP Fund Accounting Feature Ratings

Comments

Please log in to join the conversation

Justin Morrow
commented 9 years ago
Hi Lezley! I appreciate your constructive feedback on MIP and your experiences in working with Abila for support. We're glad to have you and the AATCHB as a valued client! I'm glad to see that MIP has been helpful for your accounting and time tracking needs. Your feedback on support for MIP is much appreciated. We strive to minimize wait times for our dedicated support that is is Austin, TX. At times, yes our level of support can lead to some wait times and while we hope the call back feature is convenient it sounds like you'd like to get back into the queue easier. I'd welcome more feedback you have on your use of MIP and the overall customer experience in working with Abila. Feel free to contact me directly at justin.morrow@abila.com and we can discuss your feedback more directly too. Kind Regards, Justin Morrow, Product Marketing Manager at Abila

Abila an ok Fund accounting software for non-profits