Good ideas, badly implemented. Stick to the local imaging with this product
July 12, 2021

Good ideas, badly implemented. Stick to the local imaging with this product

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acronis True Image

[Acronis True Image was] implemented as part of a redundant backup and recovery plan. Running this on a workstation with a local external drive and cloud, and laptop with a local external drive. Purchased because of the imaging reputation that Acronis traditionally has, and interested in their new claimed ability to help interrupt ransomware.
  • Imaging
  • Cloud backup is not functioning well
  • User interface is clunky
  • Speed in settings, loading, backups and everything else
  • Image backup
  • Redundancy
  • Negative ROI - lots of time with tech support
  • Not a "set and forget" program, continually have to check for failures
  • Major resource hog
  • Failed to offer the redundancy promised
IDrive is incredibly faster than Acronis on cloud backup. After Acronis' failures on cloud storage I moved to IDrive for peace of mind. IDrive can also do local backups, and either variant of system state, server, outlook, exchange, etc. It does not however have the ability to do a full image of a bitlocked machine like Acronis, so I'm continuing the local imaging with Acronis.

Do you think Acronis Cyber Protect Home Office (formerly Acronis True Image) delivers good value for the price?

No

Are you happy with Acronis Cyber Protect Home Office (formerly Acronis True Image)'s feature set?

No

Did Acronis Cyber Protect Home Office (formerly Acronis True Image) live up to sales and marketing promises?

No

Did implementation of Acronis Cyber Protect Home Office (formerly Acronis True Image) go as expected?

No

Would you buy Acronis Cyber Protect Home Office (formerly Acronis True Image) again?

No

The imaging capability seems to be solid [with Acronis True Image], although I have not had to recover a drive yet so cannot compare. The logs tell me when it is (and isn't) working. The "Cloud Replication" that is supposed to simultaneously replicate the
local backup image is perfectly awful and the months of tech support
ended with them telling me I had a "VSS issue" on a brand new workstation
and that I should just create a separate cloud image. After months of it
taking 3-4 DAYS to run, IF it worked, and then failing altogether, I discontinued it. It was even logging (running?) under another separate critical files backup, and forced to use the same encryption password. Setting up a new one failed. The cloud backup of my critical
files is still running at kb/sec speeds. The ransomware protection hasn't caught anything yet to my knowledge, and consumes a lot of resources. Changing the settings takes at least 10 minutes to log into the cloud. Cloud storage is tiny and a push to get you to pay more. Will not be renewing.