Action1 - A great patch management and compliance tool for SMB
Updated April 01, 2025

Action1 - A great patch management and compliance tool for SMB

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Action1

We use Action1 to handle patching of all of our network connected and remote systems. Action1 handles patching of Microsoft software as well as others, including Adobe, Zoom, and more. It also patches Dell computers with drivers and firmware updates. All-in-all it is a tremendously useful tool for keeping us from needing to manually patch our systems.

Pros

  • Patches Microsoft software
  • Patches 3rd party software and tools
  • Patches system firmware and drivers
  • Runs automations to allow continuous patching of certain software

Cons

  • Automatic patch approval
  • Server patching
  • Rebooting during patching
  • Has lowered IT spend on man-hours needed for patch compliance
  • Has lowered the threat landscape by keeping systems up to date
  • Has improved confidence in system compliance and readiness
Most features within Action1 are very easy to understand and use, and setting up and using the product initially can be done in a relatively short amount of time. It is very easy for a small organization to use for patch compliance. Some features require additional knowledge, but Action1 offers regular training and use-case scenarios.
Action1 is a similar but less feature-filled product than ConnectWise or Kaseya. However, Action1 can fulfill the main use-case scenarios of both products at a much lower cost per endpoint. Action1 is also constantly innovating and working with its users to improve upon the product and deliver value. While Kaseya has been the best of these I've used, I would recommend Action1 for small to medium businesses and Kaseya to enterprise customers.

Do you think Action1 delivers good value for the price?

Yes

Are you happy with Action1's feature set?

Yes

Did Action1 live up to sales and marketing promises?

Yes

Did implementation of Action1 go as expected?

Yes

Would you buy Action1 again?

Yes

Action1 is great for small to medium businesses for the purpose of patch, driver, and firmware management. They keep their users informed of the latest patch releases and are good at listening to and working with their user communities. Action1 is an excellent choice for nonprofit organizations as they allow for lower costs for businesses that have under 100 users.

Using Action1

1 - We currently only use Action1 for IT patching and compliance management.
1 - Our Information Technology professionals are the only users/administrators of Action1.
  • Patch Management
  • Windows Updates
  • Vulnerability Management
  • Remote support through Action1 is extremely powerful simple and useful
  • For automatic patch compliance
Price, functionality, and continuous improvement of the product.

Using Action1

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Patch approval
  • Creating automations
  • Distributing patches
  • Installing the client
  • The distribution of some patches can be problematic if the system isn't allowed the ability to automatically reboot

Comments

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