Action1 improves efficiency in IT operations.
March 04, 2025

Action1 improves efficiency in IT operations.

Chris Weis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Action1

Needed to solve multiple issues when starting with a new organization. We are a restaurant company, and we needed a solution that would work with Data center servers, Corporate office endpoints, remote users, and multiple restaurant locations with their POS equipment and office workstations. We needed a solution for software security patching, software deployments, inventory and discovery, automation, and even a single solution for some type of remote access that would work within and outside of our office and locations.

Pros

  • Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally Managed scripting events.
  • Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points.
  • Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment.
  • Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily.

Cons

  • Color schemes. The website provides a light and dark theme, but I would like more options to customize screen colors for my preference and ease of viewing.
  • A common language custom report builder. A query like report or alert builder to complement just selecting data points.
  • Saved hours per week on patching and able to ensure a 100% patching success rate.
  • Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
  • Improved support to our remote locations and users.
  • Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.
The service is easy to deploy and understand. Within a few minutes, anyone can become an expert driving this product and creating automation for patching and reporting. A clean uncluttered interface is clean that works well with experts or beginners. The patching ability is extremely effective and successful and within a short time, you can have a greater control of your environment that you may not have realized was possible.
For the amount of functionality you get with the cost, no other product compared to Action1 did. The free trial and free endpoints they offer help prove there is no time trial to rush and select a product. The support has been fantastic with the company as well as the Action1 community.

Do you think Action1 delivers good value for the price?

Yes

Are you happy with Action1's feature set?

Yes

Did Action1 live up to sales and marketing promises?

Yes

Did implementation of Action1 go as expected?

Yes

Would you buy Action1 again?

Yes

Action1 provides an easy and solid single pane of glass to control Windows patching, third-party updates, custom software deployments, automation, and reporting. I can save many hours of work by successfully patching all endpoints regardless of location or type of endpoint. The reporting has provided greater visibility in what hardware we own and where it is located as well as understanding any problems or issues we need to address. I rely on Action1 to provide a large amount of functionality and visibility for the enterprise I support and would be lost without it. No other service comes close compared to the the functionality and cost.

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