Gold Standard for Document Management & Editing .pdf's
December 20, 2019

Gold Standard for Document Management & Editing .pdf's

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Acrobat DC

My department (Research & Evaluation) uses Adobe Acrobat for a wide array of tasks, but the most important is making periodic updates to Feedback Survey templates, which exist as PDFs but involve near constant iteration and redesign. While I'm unsure how other departments in the agency are using the software specifically, with so many diverse applications I can't imagine we're the only ones using it in the organization. In past roles I've also used Acrobat to work with contracts, which it was very well suited to as well.

Pros

  • By far the best value add of Acrobat is editing PDFs, which it does both well and intuitively.
  • There are many other useful tools, including but not limited to signature controls and document management.

Cons

  • There's not much to say here - there are what feels like hundreds of features I don't use in Adobe, but the interface is so well designed they don't feel like clutter and never distract from the features I need.
  • Hard to imagine how we'd get the tasks that we need it for done otherwise- we'd probably need to rebuild our resources in Word, and re-save new .pdf versions constantly.
  • As for e-sig at my former role, I think we'd have used fax otherwise - not terrible but Adobe was the industry standard and probably essential to maintaining our professional reputation.
Adobe runs excellently, and new versions are released regularly. I never encountered any performance issues with the software, nor any need to contact technical support. Very reliable software!

Do you think Adobe Acrobat delivers good value for the price?

Yes

Are you happy with Adobe Acrobat's feature set?

Yes

Did Adobe Acrobat live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Acrobat go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Acrobat again?

Yes

I'll reiterate the main use case I've had for it over the past 3 years: editing PDFs:

  1. In my current role this is editing a survey we administer to clients, which requires a separate saved version for each of our 20+ programs, as well as constant revision as we re-word answers or tweak what responses are available.
  2. In my previous role doing marketing/sales support for a tech company, we used Acrobat to store and edit our contract PDFs. This was great, as we could save one unified generic template contract that had every single clause and rider possible, and we'd then use Acrobat to cut out the bits that weren't relevant to the customer in question and manage e-signature of the buyer. These were 5- and 6-digit contracts, and we felt that Acrobat's signature verification standards were high enough to use for these deals.

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