To Adobe or not to Adobe...
December 09, 2016

To Adobe or not to Adobe...

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

We previously used Adobe Captivate Prime to administer clinical training modules and videos to our clients and partner clinics to standardize the clinical training process on our medical devices. We now use it to support our company employees to administer and manage on-going clinical education. It is managed by the medical affairs department and distributed to our sales and marketing teams.
  • Being able to track user usage is very important when you want to ensure people have viewed the necessary training modules. That's a key feature. Being able to generate reports based on a variety of parameters has been helpful.
  • Clean looking interface and fairly simple navigation of the website are nicely laid out.
  • Customer support is always available and responds relatively quickly to questions or concerns.
  • One of my on-going roles was to produce and maintain courses, which compiled various learning modules that we developed. One of the challenges was that I wanted to update those courses with new modules as they became developed. However, being able to update a course had its limitations. You had to basically duplicate a course, delete the older version and then re-enroll all necessary personnel into the new course. It was a multi-step process that seemed more complicated than it needed to be. I wish there was a way to just add modules to an existing course. When you created a new course, you also lost all data on user usage.
  • I had to enroll offices/clinics to be "Learners" with Adobe Captivate Prime. However, with a recent update, it automatically made an office both a learner and manager if we only gave that site 1 seat. For offices that will have limited interface with Adobe - I just needed them to watch our clinical training modules - they were not expected to learn everything about Adobe Captivate Prime. So automatically giving them the role as manager was unnecessary and complicated my instructions to them.
  • It provided another way for offices to view training and a brief analysis did show a positive correlation of sales in customers that viewed and completed all of our required training modules.
We just initiated our first internal clinical training for our company employees and it was very easy for me to manage. I think it has some challenges when it comes to a person navigating their way through the site, but with repeated use and familiarity with the site, that no longer becomes an issue. When it comes to training larger number of people/offices, it is limited based on the account you have. We did not have an unlimited number of licenses to give out when it came to granting access to external customers - so the challenge was always juggling the limited number of licenses we could provide. It involved constant reminders of expiry dates and extensions for those that needed more time to view the training modules.