Item: Adobe Learning Manager
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Adobe Captivate Prime for external purposes to help train new customers or ones that need a refresher on our software product. While we would like to use it for internal training, we don't have the resources to build that out quite yet. Only our customer service/account management team uses it. I love how we don't have to go back and forth between software and that we can create content directly with Adobe or upload PowerPoints as well.

Pros and Cons

Their customer service team is super helpful and quick to respond.
Learning [the] calendar feature [is] easy to navigate and see all your courses.
[I like that you can] import previous presentations to edit or even turn them into a video.

It has a learning curve for sure!
[I would like] more interactive features.
[I would appreciate a] possible stripped-down more cost-friendly alternative.

Return on Investment

[It has helped create] more efficient training.
[It has helped with] longer retention because customers know how to actually use the product.

Exceptional Examples of Adobe Learning Manager Support

Personally, I think support can be difficult to reach, [but] most of the time if I have an issue, I will try to figure it out on my own using Google or YouTube, or ask another employee!

Alternatives Considered

Lessonly

We have never used Lessonly, but we were considering their training software before [deciding] to go with [Adobe] Captivate [Prime]. In the end, we already were paying customers of other Adobe products, so felt like [the] easier and safest route.

Key Insights

Do you think Adobe Learning Manager delivers good value for the price?

Not sure

Are you happy with Adobe Learning Manager's feature set?

Yes

Did Adobe Learning Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Learning Manager go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Learning Manager again?

Yes

Likelihood to Recommend

Adobe Captivate Prime is great for training or onboarding new employees (although we have not done this yet but we plan to in the future!) and it's also a great tool for your customer service or account management team to use to effectively create content to train or onboard customers. You can use a variety of multi-media, create training courses, and even make little quizzes to test and see how much they've learned. If you are in a training role or customer success, this would be a great tool for you.

A Robust Training System

Overall Satisfaction with Adobe Captivate Prime