Wish it was more user-friendly
Updated May 04, 2021

Wish it was more user-friendly

Denis M. Murray | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

Our non-profit has two primary services, a professional training workshop for oncology professionals who want to learn how to use our group support program for children who have a parent and the six-week support group itself, called CLIMB®, Children's Lives Include Moments of Bravery. Because of COVID 19 and the vulnerability of cancer patients during this pandemic, we have been forced to move both programs online. Adobe Captivate Prime is the LMS we have chosen for this delivery.
  • Price.
  • Customer support.
  • Administrator, instructor, learner interface is not intuitive.
  • Semantics get in the way of finding solutions.
  • The black look of the software is off-putting.
  • Not being able to re-name an existing course is a true weakness of the system.
  • Our ZOOM integration is not working, however, support is working with us to solve this problem.
  • Having an online option is imperative.
  • Initial enrollments in our online program are double what our in-person trainings have been.
Yes. Help with our ZOOM integration. What is a dedicated Customer Success Manager?? First I heard of it.
Cost was the deciding factor.
The price for our non-profit makes it affordable and customer support, so far, is quick and helpful. Overall I find the system not very user friendly.

Adobe Learning Manager Feature Ratings

Course authoring
Course catalog or library
Learning content
Not Rated
Mobile friendly
Not Rated
Progress tracking & certifications
Compliance management
Not Rated
Learning administration
Not Rated
Learning reporting & analytics
Not Rated
Social learning
Not Rated

Using Adobe Captivate Prime

1 - We have only one employee. Some contract labor helps provide design and technical support.
Instructional design, content developer, someone who understands this less than intuitive learning management system
  • Online delivery of programs
  • cost
  • cost
  • we will probably switch to a different system after this cycle
Too difficult to use, confusing for designers as well as learners.

Evaluating Adobe Captivate Prime and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I am a nonprofit and I needed costs to be within budget.
talk to more people who had used the back end of your product

Do you think Adobe Learning Manager delivers good value for the price?


Are you happy with Adobe Learning Manager's feature set?


Did Adobe Learning Manager live up to sales and marketing promises?


Did implementation of Adobe Learning Manager go as expected?


Would you buy Adobe Learning Manager again?


Adobe Captivate Prime Implementation

If we had time, we should have learned the system thoroughly before rolling it out. But that was a luxury we did not have and I'm not sure we would have taken it if we had it.
Yes - Design, content development, loaded modules as they were completed. Enrolled learners as modules were completed.
Not sure - COVID created an opportunity we capitalized on. It wasn't change management, it was finding the best way to deal with a crisis.
  • Learning curve
  • We rolled somethings out incorrectly and then had to go back and fix them. Made us look pretty amatuerish

Adobe Captivate Prime Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
No. I'm sure it was too costly
Yes - NO. ZOOM Integration did not go well. We have to use a work around. We are told a fix is in the works, but that doesn't help us now.
Usually quick and responsive.

Using Adobe Captivate Prime

Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Feel nervous using
Lots to learn
  • Reports are less than helpful
  • Getting courses into catalogues is confusing and not straighforward
  • The learner dashboard is confusing to learners. The courses you are registered to take should be front and center, not that stupid set of headlights
  • The ZOOM integration does not work, though we were told it would integrate
  • Getting faculty into courses is not straight forward
  • shall I go on?
It is not user friendly or intuitive. I spend more time on HELP than I do actually in the LMS. Learners report that it is not easy to use.