Wish it was more user-friendly
Updated May 04, 2021
Wish it was more user-friendly
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Captivate Prime
Our non-profit has two primary services, a professional training workshop for oncology professionals who want to learn how to use our group support program for children who have a parent and the six-week support group itself, called CLIMB®, Children's Lives Include Moments of Bravery. Because of COVID 19 and the vulnerability of cancer patients during this pandemic, we have been forced to move both programs online. Adobe Captivate Prime is the LMS we have chosen for this delivery.
- Price.
- Customer support.
- Administrator, instructor, learner interface is not intuitive.
- Semantics get in the way of finding solutions.
- The black look of the software is off-putting.
- Not being able to re-name an existing course is a true weakness of the system.
- Our ZOOM integration is not working, however, support is working with us to solve this problem.
- Having an online option is imperative.
- Initial enrollments in our online program are double what our in-person trainings have been.
Yes. Help with our ZOOM integration. What is a dedicated Customer Success Manager?? First I heard of it.
Cost was the deciding factor.
Adobe Learning Manager Feature Ratings
Using Adobe Captivate Prime
1 - We have only one employee. Some contract labor helps provide design and technical support.
Instructional design, content developer, someone who understands this less than intuitive learning management system
- Online delivery of programs
- cost
- cost
- none
- we will probably switch to a different system after this cycle
Evaluating Adobe Captivate Prime and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
I am a nonprofit and I needed costs to be within budget.
talk to more people who had used the back end of your product
Do you think Adobe Learning Manager delivers good value for the price?
No
Are you happy with Adobe Learning Manager's feature set?
No
Did Adobe Learning Manager live up to sales and marketing promises?
No
Did implementation of Adobe Learning Manager go as expected?
No
Would you buy Adobe Learning Manager again?
No
Adobe Captivate Prime Implementation
- Implemented in-house
Yes - Design, content development, loaded modules as they were completed. Enrolled learners as modules were completed.
Not sure - COVID created an opportunity we capitalized on. It wasn't change management, it was finding the best way to deal with a crisis.
- Learning curve
- We rolled somethings out incorrectly and then had to go back and fix them. Made us look pretty amatuerish
Adobe Captivate Prime Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Not kept informed |
No. I'm sure it was too costly
Yes - NO. ZOOM Integration did not go well. We have to use a work around. We are told a fix is in the works, but that doesn't help us now.
Using Adobe Captivate Prime
| Pros | Cons |
|---|---|
None | Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Inconsistent Slow to learn Cumbersome Feel nervous using Lots to learn |
- none
- Reports are less than helpful
- Getting courses into catalogues is confusing and not straighforward
- The learner dashboard is confusing to learners. The courses you are registered to take should be front and center, not that stupid set of headlights
- The ZOOM integration does not work, though we were told it would integrate
- Getting faculty into courses is not straight forward
- shall I go on?
Yes, but I don't use it