Great LMS
Updated April 01, 2021
Great LMS
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Captivate Prime
Adobe Captive Prime is used by researchers and web developers in my particular company to increase productivity and offer new training pathways for employees. This program is mostly used for internal training. For the most part, this program is used only in specific areas of the company- primarily for systems support and IT.
- I appreciated the Amazon infrastructure scalability that is associated with the program.
- The programs easy-to-use single webpage layout makes creating courses easy and efficient.
- I loved the fact that there were both online and offline platforms. This made employee certification process unique to the student.
- There is the occasional device compatibility issue.
- Difficult to monitor progress of employees in a course when there is a significant number of employees
- Overall employee management tracking could be improved— do not want to download excel spreadsheets to track employees (why not integrate spreadsheet software into the system?)
- Increased productivity in employee certification
- Increased convenience for systems administrators to create and upload company wide content.
- Decreased employee complaints about the company’s learning management software.
The implementation process was slow at first. Most of the background work came from transferring all of our employee data over to this system and integrating new content for future employee certification processes. After this was successfully converted, Adobe Captivate Prime was easy to launch in our system and was up and running in no time!
At some times the pricing model was unclear, but I understand its business functionality. Fortunately, after implementation, we have not experienced any follow-up costs or support/customer fees to increase accessibility to employees. The true advantage to this program is the support staff at Adobe who value their customers and offered assistance whenever we requested it.
Unfortunately, I did not have any experiences with a Customer Success Manager at Adobe; I often had other colleagues interact with them. From what I have heard, their experience with the Support Manager was nothing but exceptional. They were often clear and concise with answers to our questions and offered constant support.
Employee Reskilling
- Canvas and Moodle
I believe that Adobe was much more complicated in the integrate of our employees’ information. However, the easy-to-use architecture made this program unique in that we could offer more content and create more courses for our employees than the other learning management systems. This is where I believe Adobe Captivate Prime separates itself from the competition.
Adobe Learning Manager Feature Ratings
Using Adobe Captivate Prime
They primarily represent internet developers
5 - The people who support Adobe Captivate Prime are extremely knowledgeable in their field of expertise. They understand the ins and outs of the program and they know how to collaborate with other users within the company to create the best experience possible.
- Internet development
- Learning Management
- Skills/Leadership Development
- Creating internet landing page for our company
- Using the platform for leadership development
- Creating tools for our users to learn more skills
- Future leadership development
- Future user/customer interactions
- Colleague-to-colleague interactions
Evaluating Adobe Captivate Prime and Competitors
- Product Usability
The most important factor in our decision to use Adobe was the it provides a great value for a product with multiple uses within our company. We love that this product can impact many different teams within our organization and we appreciate how we can each use the product independently.
N/A. I believe we did a great job evaluating and selecting this product.
Do you think Adobe Learning Manager delivers good value for the price?
Yes
Are you happy with Adobe Learning Manager's feature set?
Yes
Did Adobe Learning Manager live up to sales and marketing promises?
Yes
Did implementation of Adobe Learning Manager go as expected?
Yes
Would you buy Adobe Learning Manager again?
Yes
Adobe Captivate Prime Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled - Our company did a great job of adapting our existing software to the Adobe Captivate Prime learning management software. The changes were small during our implementation and we had the people and the skills necessary to handle any problems with ease.
- Training users how to use the product
- In-house communication errors between executive members and implementers
- Small implementation discrepancies between implementers
Adobe Captivate Prime Training
- no training
The product was extremely difficult to learn without formal training. I wish I would have had training like my colleagues in my department, but once I gained more knowledge and experience, the program was easy to use.
Configuring Adobe Captivate Prime
No - we have not done any customization to the interface
No - we have not done any custom code
Adobe Captivate Prime Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, we did not purchase premium support for this product. We felt that our in-house technology experts were easier to contact and we wouldn't have to rely on another party for our support issues.
Using Adobe Captivate Prime
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Feel confident using | Requires technical support Slow to learn Lots to learn |
- Creating the personalized eLearning
- External integration with other applications
- Generating reports from the users of the software is extremely fast and easy
- Initial learning how to interact with the interface
- There are quite a few functionalities in the program to learn
- Tracking and Reporting within is a little difficult to understand initially
Yes, but I don't use it
Adobe Captivate Prime Reliability
Integrating Adobe Captivate Prime
- Leadership Development Program
- Company eLearning
We were able to implement this learning management system into our leadership development program. Overall, this software was extremely compatible with the material taught and this software provided a great resource for our users. Similar to the leadership development program, this software was also integrated into our company-wide eLearning initiative. This also went smoothly
- N/A
To my knowledge, we do not have any future plans for implementing this software into other areas of our company.
- File import/export
- Javascript widgets
N/A
Do not hesitate to reach out to the support staff with any questions you have.
Relationship with Adobe
Upgrading Adobe Captivate Prime
- Better compatibility with more devices
- More technological enhancements to eLearning