Great LMS
Updated April 01, 2021

Great LMS

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

Adobe Captive Prime is used by researchers and web developers in my particular company to increase productivity and offer new training pathways for employees. This program is mostly used for internal training. For the most part, this program is used only in specific areas of the company- primarily for systems support and IT.
  • I appreciated the Amazon infrastructure scalability that is associated with the program.
  • The programs easy-to-use single webpage layout makes creating courses easy and efficient.
  • I loved the fact that there were both online and offline platforms. This made employee certification process unique to the student.
  • There is the occasional device compatibility issue.
  • Difficult to monitor progress of employees in a course when there is a significant number of employees
  • Overall employee management tracking could be improved— do not want to download excel spreadsheets to track employees (why not integrate spreadsheet software into the system?)
  • Increased productivity in employee certification
  • Increased convenience for systems administrators to create and upload company wide content.
  • Decreased employee complaints about the company’s learning management software.
The implementation process was slow at first. Most of the background work came from transferring all of our employee data over to this system and integrating new content for future employee certification processes. After this was successfully converted, Adobe Captivate Prime was easy to launch in our system and was up and running in no time!
At some times the pricing model was unclear, but I understand its business functionality. Fortunately, after implementation, we have not experienced any follow-up costs or support/customer fees to increase accessibility to employees. The true advantage to this program is the support staff at Adobe who value their customers and offered assistance whenever we requested it.
Unfortunately, I did not have any experiences with a Customer Success Manager at Adobe; I often had other colleagues interact with them. From what I have heard, their experience with the Support Manager was nothing but exceptional. They were often clear and concise with answers to our questions and offered constant support.
Employee Reskilling
I believe that Adobe was much more complicated in the integrate of our employees’ information. However, the easy-to-use architecture made this program unique in that we could offer more content and create more courses for our employees than the other learning management systems. This is where I believe Adobe Captivate Prime separates itself from the competition.
I feel this product is well suited when a company needs to develop certifications and training modules for employees in a timely and effective manner. Overall, this product offers a wide variety of tools but the integrated management of employee tracking could be significantly improved. This way, third party apps would not be necessary.

Adobe Learning Manager Feature Ratings

Course authoring
Course catalog or library
Learning content
Mobile friendly
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics
Social learning

Using Adobe Captivate Prime

They primarily represent internet developers
5 - The people who support Adobe Captivate Prime are extremely knowledgeable in their field of expertise. They understand the ins and outs of the program and they know how to collaborate with other users within the company to create the best experience possible.
  • Internet development
  • Learning Management
  • Skills/Leadership Development
  • Creating internet landing page for our company
  • Using the platform for leadership development
  • Creating tools for our users to learn more skills
  • Future leadership development
  • Future user/customer interactions
  • Colleague-to-colleague interactions
Currently, our company uses this program and another competitor for our learning management software. We like the adaptability of this program and appreciate the customer service that Adobe provides, however the other program is starting to turn out to be a better value for our company as they improve their compatibility.

Evaluating Adobe Captivate Prime and Competitors

  • Product Usability
The most important factor in our decision to use Adobe was the it provides a great value for a product with multiple uses within our company. We love that this product can impact many different teams within our organization and we appreciate how we can each use the product independently.
N/A. I believe we did a great job evaluating and selecting this product.

Do you think Adobe Learning Manager delivers good value for the price?


Are you happy with Adobe Learning Manager's feature set?


Did Adobe Learning Manager live up to sales and marketing promises?


Did implementation of Adobe Learning Manager go as expected?


Would you buy Adobe Learning Manager again?


Adobe Captivate Prime Implementation

Unfortunately, I was not a part of the implementation of Adobe Captivate Prime learning management software in our company, but I was present after its implementation. From what others tell me, the implementation of the product was fine and there were only a few issues that primarily focused on internal communication errors about what we would use the product for.
Change management was a small part of the implementation and was well-handled - Our company did a great job of adapting our existing software to the Adobe Captivate Prime learning management software. The changes were small during our implementation and we had the people and the skills necessary to handle any problems with ease.
  • Training users how to use the product
  • In-house communication errors between executive members and implementers
  • Small implementation discrepancies between implementers

Adobe Captivate Prime Training

The product was extremely difficult to learn without formal training. I wish I would have had training like my colleagues in my department, but once I gained more knowledge and experience, the program was easy to use.

Configuring Adobe Captivate Prime

Adobe Captivate Prime is extremely configurable. Our team was able to configure this learning management program fairly easily and we were able to see the results quickly. Overall, I was please with the configurability of this software.
No - we have not done any customization to the interface
No - we have not done any custom code

Adobe Captivate Prime Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, we did not purchase premium support for this product. We felt that our in-house technology experts were easier to contact and we wouldn't have to rely on another party for our support issues.
Adobe Captive Prime support is fantastic. The support staff are extremely knowledgeable and they understand the issues that can arise with the product. Additionally, there are other users that we were able to connect with to collaborate on common issues with the product. Absolutely loved the support!

Using Adobe Captivate Prime

Like to use
Relatively simple
Easy to use
Well integrated
Feel confident using
Requires technical support
Slow to learn
Lots to learn
  • Creating the personalized eLearning
  • External integration with other applications
  • Generating reports from the users of the software is extremely fast and easy
  • Initial learning how to interact with the interface
  • There are quite a few functionalities in the program to learn
  • Tracking and Reporting within is a little difficult to understand initially
Adobe Captivate Prime's overall usability is fantastic. There are a variety of features and user adaptations that can be added to mold this learning management software to your specific needs. I appreciated how multiple people could use this software to develop our learning management package within our company.

Adobe Captivate Prime Reliability

The product's overall scalability and flexibility is extremely good. I wish that the other products our company uses were this flexible! The product is easy to deploy across multiple departments and teams as needed.
The availability of Adobe Captivate Prime learning management software was second to none. The program was always working and running smoothly for me when I needed it. Errors and unplanned outages were few and far between.
The performance of Adobe Captivate Prime is also extremely good. The user interface is fast and easy to load. The complexity is not nearly as bad as some of the other programs on the market. Speed was not impacted.

Integrating Adobe Captivate Prime

The integration of Adobe Captivate Prime was great. Our team was extremely knowledgeable in its integration and we always felt comfortable reaching out to the support team with any questions.
  • Leadership Development Program
  • Company eLearning
We were able to implement this learning management system into our leadership development program. Overall, this software was extremely compatible with the material taught and this software provided a great resource for our users. Similar to the leadership development program, this software was also integrated into our company-wide eLearning initiative. This also went smoothly
  • N/A
To my knowledge, we do not have any future plans for implementing this software into other areas of our company.
  • File import/export
  • Javascript widgets
Do not hesitate to reach out to the support staff with any questions you have.

Relationship with Adobe

The vendor was easy to work with during the sales process. They were transparent and understanding.
They continuously followed up with us to ensure our product met our standards.

Upgrading Adobe Captivate Prime