Adobe Captivates with its LMS Platform, [Adobe Captivate Prime]
September 15, 2021

Adobe Captivates with its LMS Platform, [Adobe Captivate Prime]

Abigail Selebe | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

I work in eLearning and help clients set up LMS platforms for their teams to be able to learn new skills and improve their work efficiency. When looking at a potential LMS, some things that I look at include the cost, the learning tools/modules that are available, and the learning curve. Most clients do not have time to do all of this so they hire us to find a solution for them. Over the years, we have chosen Adobe Captivate [Prime] because it brings together a seamless experience for companies that are vested in the Adobe ecosystem as well as those that want a good LMS with reporting tools.
  • Adobe Captivate [Prime] has good learning formats that are adaptable to different organizational needs. Whether it's on-demand or instructor-led, you can select what's best for you and your organization. You can also track achievements and learning progress.
  • For managers and leaders, you can see customized reports that you can export to track team and member learning. While the reports are not comprehensive, you can at least customize them.
  • It is very mobile-friendly.
  • I feel the user interface is a bit outdated and while it works fine with most devices, [it] could do with a refresh. Other LMS platforms have better UI's even if they do not have the same functions.
  • Pricing feels out of touch for most SMEs and it feels a bit like the tool is designed for larger enterprise types rather than including SMEs.
  • [Based on] its device format friendliness and learning formats, clients have reported seeing anywhere between 30-57% improvement of skills development once Adobe Captivate Prime has been set up.
The onboarding process can leave a lot to be desired. For example, [in my opinion,] live customer support seems nonexistent. But you can find tutorials that can guide you through the process of how to set it up and start adding courses and learning modules. I just wish that there was live customer support to assist smaller organizations.
I would rate the pricing model as good for enterprise-level clients because they can understand the per-user cost much better. For smaller businesses, it may be a little more confusing to understand. I would rate it as enterprise-friendly, with one possible asterisk to the pricing models [being] that if you cancel midway there is a fee to pay.
I do not have an answer to this question.
Employee Reskilling
Udemy [for Business] and Teachable are good tools for smaller businesses, but they do not have the integration with other tools [as] Adobe Captivate Prime does. I usually recommend Teachable for smaller clients as it has a good interface and shorter learning curve, but because I have experience using Adobe Captivate Prime, I tend to recommend it by default despite the enterprise-level style of pricing and service.

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I have found that Adobe Captivate [Prime] is ideal for organizations with more than 200 employees as the cost ratio is somewhat more effective. It also works best for those within the creative/media industry with the tight integration with Adobe Creative Cloud. For organizations that are smaller, it may be challenging to justify the cost even though the experience would be great.

Adobe Learning Manager Feature Ratings

Course authoring
Course catalog or library
Learning content
Mobile friendly
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics
Social learning