Satisfied Marketo User
May 29, 2022

Satisfied Marketo User

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Marketo Analytics

Overall Satisfaction with Adobe Marketo Engage

We use Marketo for all outbound email marketing campaigns, web forms, webinar event invites and tracking, and web activity tracking. We also use it to build our marketing database and create lists of customers for segmenting marketing campaigns and for export to use in external calling and outreach campaigns with our dedicated business development team.
  • Email creation and program management.
  • Web activity tracking.
  • Email and content creation tools and warehousing.
  • Ability to drill down on reports is non-existent.
  • Lots of bugs in email editor.
  • Organization of programs and folders is cumbersome.
  • Product Launches
  • Lead Management
  • Prospecting / New Business
We use Marketo to send information to our customers and prospects regarding the services we offer, new tools we develop to save time and resources and communicate case studies to make customers consider alternative ways of handling the complex jobs we deal with. Marketo is effective at helping us communicate these objectives and get us visibility into how that outreach is being received by customers.
We selected Marketo over Pardot because we moved away from Salesforce and Pardot didn't work well when not connected with that CRM. Marketo is better as a standalone product, and it is easier to use when it comes to campaign design and development. The user interface feels better but it has been a while since we used Pardot so that may be improved.

Do you think Adobe Marketo Engage delivers good value for the price?

Yes

Are you happy with Adobe Marketo Engage's feature set?

Yes

Did Adobe Marketo Engage live up to sales and marketing promises?

Yes

Did implementation of Adobe Marketo Engage go as expected?

Yes

Would you buy Adobe Marketo Engage again?

Yes

Marketo is well suited as a medium-level email marketing tool where you need to get basic emails out using their templates or customizable modules. Trying to use complex graphics and custom templates can cause issues in my experience. Tracking web activity is fine but could use some work with being able to drill down on reports, and easing the visibility of web activity metrics for specific accounts or contacts.

Adobe Marketo Engage Feature Ratings

WYSIWYG email editor
6
Dynamic content
7
Ability to test dynamic content
8
Landing pages
6
A/B testing
8
Mobile optimization
7
Email deliverability reporting
7
List management
8
Triggered drip sequences
6
Lead nurturing automation
7
Lead scoring and grading
8
Data quality management
4
Automated sales alerts and tasks
4
Calendaring
7
Event/webinar marketing
7
Social sharing and campaigns
6
Dashboards
5
Standard reports
5
Custom reports
5
API
6
Role-based workflow & approvals
6
Customizability
5
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated