Pardot Reviews

634 Ratings
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Reviews (1-25 of 142)

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Bailey Witt, MBA | TrustRadius Reviewer
March 27, 2020

Solid all around. Not best in class at any one thing.

Score 8 out of 10
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As an agency, we assist a SaaS client with using Pardot for marketing automation. It solves the need for email marketing, website forms, landing pages, reporting, list management and segmentation, and more. We are able to trap leads with forms and landing pages, capture their lead source, report on campaigns, send email blasts, and do drip campaigns to our contact base.
  • Forms and landing pages. These are fairly simple to set up but also provide a lot of customization and capability. You can trap leads and automatically track a lead source for most of them from online sources.
  • Integration with Salesforce. Coupled with Salesforce, Pardot becomes a powerful tool. Two-way integration means contacts the sales team is adding are immediately available for marketing campaigns, and new inbound leads can easily be sent to Salesforce to manage through a pipeline.
  • Reporting. Pardot can report very well on email blasts, forms, landing pages, marketing campaigns, and even other things like Google paid search campaigns, webinars, or even search engine rankings vs. competitors.
  • Email builder. At an agency where we've used plenty of email tools, Pardot is the farthest behind. While their testing functions are robust, the builder itself is behind the times. The templates are often not mobile responsive and requires a decent amount of HTML hard coding. There's no modern block editor either.
  • List management is more cumbersome than other tools. It's difficult to manage a big group of contacts all at once. There's only ever a few options like removing/adding to list or tagging. There's not an easy way to mass update contacts.
  • Contact search and segmentation is not great. Other tools have advanced search filters that make it easy to narrow in on contacts and see how many fit a certain criteria. Pardot doesn't really have that. The only way to do such a thing is to make a dynamic list, but the list of lists can get cluttered real fast.
For B2B marketing automation, it gets the job done. It's a comprehensive tool that provides everything you need in one tool. However, it isn't really great at one thing, it's just serviceable at everything. The top things are forms, landing pages, and automations, and reporting. The worst are email builder and list/contact management.
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Anonymous | TrustRadius Reviewer
August 31, 2020

Decent Email Marketing Automation for B2B Companies

Score 7 out of 10
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We primarily use Pardot as our core marketing automation platform in the Marketing department. Marketing is the administrator and primary user, but other departments like sales and customer success receive benefits as well through the connected alerts.
  • The UI is pretty intuitive. I've used other enterprise platforms for marketing automation like Marketo and this is much cleaner.
  • The integration with CRMs (particularly Salesforce) is a big part of the value.
  • For an enterprise-level B2B MAP, they're probably the most competitively priced in this space. (Eloqua, Marketo, HubSpot and the like are more pricey).
  • The way they manage sender reputation by automatically cleaning your lists is important, and Pardot does that well. For example, any hard bounced emails, automatically become unmailable and are quarantined by Pardot automatically. They also prevent role emails at import and flag certain email patterns as spam traps. All these things are well-managed and help protect your sender reputation (critical especially since most clients are on a shared IP). Not all MAP do this as seamlessly as they do.
  • Some of the features like the email builder and landing page builder seem like they've been neglected. They aren't as drag-and-drop friendly for marketers who don't know how to code. In fact, non-enterprise platforms like MailChimp do a far better job in this area.
  • The limitations of automation can be a bit frustrating. As good as the integration with Salesforce is, you cannot do something as basic as trigger a rule based on a field change. (e.g. when the date for this field gets populated or updated, add to list or do this). This is not possible as an automation rule or even in their engagement studio. With other platforms, this functionality seems pretty standard.
  • Engagement studio has come a long way, and while it's far more eloquent with its drag and drop UI, functionality-wise, it's still behind some of the others.
  • This feature also seems like it's been neglected. The reporting leaves a lot to be desired unless you pay for B2B analytics, which is an upcharge. You can't even do something as simple as download the report in PDF format, which is a shame because there are some graphics and callouts in list email reports that would be better if they were shareable. They still record metrics like printed email, which seems a bit dated.
Pardot is a great tool for B2B companies that want an email marketing automation platform and don't have the budget for Marketo or HubSpot. It also makes a lot of sense if your CRM is Salesforce. There's good integration between the two (although worth noting that Pardot was not a native Salesforce tool, which explains some of the weirdness).

If basic HTML/CSS are not in your wheelhouse, I wouldn't select Pardot because their templates are not great out of the box and their builder leaves are basically a WYSIWYG. But if you're looking for an email automation platform that does email fairly well at a reasonable cost, Pardot might be a good choice.
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Anonymous | TrustRadius Reviewer
March 31, 2020

Efficient and Comprehensive Campaigns

Score 9 out of 10
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We used Pardot primarily for email and marketing campaigns. It provides an extremely intuitive and friendly user interface for creating custom and automated campaigns.
  • Integrate with Salesforce
  • Visual Email Workflows
  • Customer Insights
  • Time-consuming to teach new users.
  • Only one type of attribution.
  • Pricey!
While some aspects are lacking for the price point, Pardot's tracking features for campaigns are extremely comprehensive and provided us with thorough data that enabled us to pivot directions within campaigns if necessary.
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Lyza Swearingen Latham | TrustRadius Reviewer
January 28, 2020

Pardot delivers a great UX and broad functionality

Score 10 out of 10
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Almost 5 years ago, we implemented a stand-alone license of Pardot for the CenturyLink Hybrid Cloud and IT Solutions product portfolio. I was the primary administrator of the tool and was deeply involved in rolling it out to our site for activity tracking of all visitors, forms management, prospect auditing, list management, email marketing, event promotion, drip campaigns and critical customer notifications. My internal customers have been Product Managers, Lifecycle Management teams, Billing, Operations and Product Engineering. We made the decision not to integrate with, which simplified the rollout but limited our ability to engage the sales force to drive product adoption. In retrospect, I think it would have been beneficial to invest in Salesforce integration, as we're now moving toward much broader use of the application across the enterprise.
  • Forms, particularly customized forms called "Form Handlers" in Pardot.
  • Email reporting. Great detail and insights.
  • Email templates and drafts are really confusing. I trained various people to create their own templates, but they consistently got confused between publishing a template or just saving a draft, and where they needed to go back to find it.
  • Their help process is broken, at least for our particular use case. Because we have an enterprise license for Salesforce (even though we had a separate license for Pardot) whenever I needed help with something, I'd get stuck down a rabbit hole and couldn't submit a ticket.
I found Pardot really powerful and versatile. We didn't use the Drip Automation feature as much as I would have liked, but that's just because we didn't have many use cases to justify it. We were able to build out a complex custom CSS for our email templates and appreciated the rendering capabilities that allowed us to preview how our CSS would display across all the most popular browsers and mobile platforms.
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Neal Sweeney | TrustRadius Reviewer
December 20, 2019

Pardot is a good marketing tool, but is not without shortcomings.

Score 8 out of 10
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We use Pardot for email marketing, and sync with Salesforce. It is used by the entire marketing department across each locality. This included audience segmenting, email design, drip campaigns, custom redirects, etc. Pardot is how we are able to effectively send mass email communication utilizing templates and many automation tools.
  • Segmenting by one or two variables is simple and intuitive.
  • Changing email language is simple and quick.
  • Segmenting beyond two variables is not easy, or well-supported.
  • The UI and navigating through the platform can be time-consuming.
When I need to create very specific segments, Pardot is not the easiest to use. It takes a long and convoluted process to be able to segment to the degree I like to.
But if your PII data is not too sophisticated and you are focused on being able to send mass emails, Pardot it great. Particularly if you would like to do A/B testing.
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Anonymous | TrustRadius Reviewer
March 17, 2020

Pardot - Awesome for Marketing Automation

Score 9 out of 10
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We use pardot for landing pages (and forms) and drip campaigns for lead generation.
  • Drip campaigns that trigger off sales funnel actions.
  • Integration with Salesforce.
  • Great UI/UX.
  • Reporting layouts aren't customizable.
  • Could have better integration with Salesforce, particularly the ability to write to account, opportunity or custom objects, and better syncing with SFDC.
Pardot is great for giving sales teams more touches in lead generation and prioritization of prospects.
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Anonymous | TrustRadius Reviewer
February 26, 2020

Pardot and Salesforce Go Hand in Hand

Score 9 out of 10
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Pardot is being used across the whole organization. We use it for web forms, all email marketing efforts, and as a database. Our company uses Salesforce, and we chose Pardot because it is built into Salesforce and syncs instantly. Also, we really wanted a platform that has a visual email workflow.
  • My favorite feature of Pardot is the visual email workflows. It's very easy to see how leads will flow down the sales funnel.
  • Forms are very easy to create and manage. We have completely switched over all of our form to Pardot.
  • Pardot is built into Salesforce, making syncs instantaneous.
  • You have to pay extra if you want good customer support.
  • Sometimes the platform can be a little sluggish when trying to upload or download data lists.
  • Expensive. They are one of the more expensive platforms out there.
Pardot is great if you are using it to manage forms, emails, and all of your lead flows. Pardot works extremely well if you are using Salesforce. They are owned by the same company and the sync is fantastic.
I wouldn't use Pardot if you are a small company. They are very expensive. I also wouldn't use Pardot to build landing pages, as the builder is not that great.
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Anonymous | TrustRadius Reviewer
December 20, 2019

Pardot Pairs Perfectly with Salesforce

Score 4 out of 10
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We use Pardot as part of our Salesforce CRM to handle all of the marketing automation needs we have (like email marketing, social, and web forms) and our pipeline tracking as well as the lead qualification process our business development team needs to ensure the right people are being sent to our sales teams to unearth opportunities and close deals.
  • Integrates wonderfully with Salesforce.
  • Adds important insights to your existing CRM data.
  • Can customize easily to fit your needs.
  • Strong customer support.
  • Doesn't integrate too well with other data third-party apps.
  • Too many features are only available at higher levels.
  • Doesn't have as robust an email integration tool like HubSpot.
Pardot is likely your first choice—if you are working with Salesforce— for your CRM needs. The two are built to coexist so many Salesforce clients are steered to Pardot. As far as cost and functionality, it remains very close to competitors like HubSpot where marketing automation is the main focus.
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Anonymous | TrustRadius Reviewer
December 11, 2019

Excellent impact analytics and lead generation tool

Score 9 out of 10
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Bepress uses a Pardot integration with Salesforce CRM to manage email campaigns and measure impact. With marketing campaigns spanning dozens of market segments, and with the task of managing each falling on one coordinator, it's essential to have software that tracks the efficacy of messages to specific segments. It's just not possible for the human memory alone to do this, but with Pardot we could track opens and links within specific campaigns, allowing us to hone our message to specific audiences based on past results.
  • Market segmentation.
  • Impact analysis.
  • UI can be somewhat complex.
  • Requires careful attention to naming syntax when creating new campaigns etc.
Any business entity using Salesforce to manage email campaigns to more than a half dozen market segments would benefit from Pardot, assuming there is buy-in from stakeholders to implement insights derived from impact analysis. We were able to attenuate our subject lines, hyperlinks, message text, and so forth based on numbers from previous messages and saw improvement across the board by acting on these insights!
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Danielle Armour | TrustRadius Reviewer
June 18, 2019

Pardot and Why We Chose It

Score 7 out of 10
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Pardot is being used by our entire organization as we communicate with our donors, event participants, sponsors, partners and all of our constituents. Pardot is used to promote new campaigns, remind event participants of event details, share our monthly birthday campaign and share news and information with our constituents. Pardot solves the issue of having to have an entire marketing team dedicated to scheduling and creating emails. Each department is able to create their own emails within the system and then have them approved by marketing.
  • Pardot syncs with our database, Salesforce and works seamlessly in updating records with individuals. Having this sync allows everyone in the organization to know where the last communication was and where they stand.
  • Pardot's A/B testing is the easiest A/B testing to use and communicate differently with individuals based on reporting. You are able to test this A/B before sending out an email unlike other platforms. The A/B testing is time saving and effective when trying to communicate with our audience.
  • Pardot's engagement studio is very easy to not only set-up but to follow. They set up their engagement platform in a way that you can see it overall and follow it like a flow chart, allowing the creator to truly understand where the emails/individuals are doing. The reporting of the engagement studios is detailed and very accessible.
  • Pardot is not easy to teach others and takes multiple hours to truly teach to someone in the organization so they can understand the platform as a whole.
  • My organization was trying to set up an automate campaign based on birthdays and send these emails out based on their birthday day going a month out, a week out and on the day of. This was very difficult to achieve and the customer service could not provide assistance. The answer came from the Pardot blog and other users working together. Birthday campaigns are used by many non profits and this should be fixed so it is easier to implement.
  • Creating lists in Pardot for you to send emails to can be difficult and takes time. There are many steps when trying to create certain lists of an audience.
Pardot is well suited when you have an organization that wants to get multiple communications out on different levels and to an array of individuals. The reporting systems of Pardot as well as the ability to plan multiple campaigns within the program is unparalleled. Pardot allows you to gain valuable data from the emails sent and more importantly the individuals who opened and interacted with the emails.
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Richard Massey | TrustRadius Reviewer
May 09, 2019


Score 9 out of 10
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Pardot was initially implemented for external marketing purposes - to send company updates to our customers. More recently we have extended the use to include more targeted updates on existing projects as well as all company-wide internal updates. I would estimate that we send out at least 2-3 targeted emails per week and a similar number of internal company announcements.
  • Ease of creating emails based on templates
  • seamless integration with salesforce
  • little ongoing maintenance required from an administration perspective.
  • The interface looks a little dated
  • File storage capacity is low and needs constant management
We use it in a very simplistic implementation so we do not push the boundaries of the system. It suits our needs perfectly. We have, in the past, suffered through a lack of internal support for the system - just to help with the little questions that pop up from time to time.
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Jillian Papa | TrustRadius Reviewer
May 09, 2019

Pardot: Above Par

Score 8 out of 10
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Pardot is predominately used by our marketing and communications team. However, all departments leverage the usefulness of the product. It assists us in reaching our various audiences and segmenting communications to them. It also helps us see and understand what our audiences are doing to engage with us online. Pardot is a great marketing and communications tool.
  • Automation. Pardot has great automation functionalities for emails and other communications to our network. ex: list building features
  • Wealth of functionality and features. ex: engagement scoring
  • User friendly. It's not very hard to catch on and there are lots of resources to leverage.
  • Salesforce connection! This is probably #1 because SF is our CRM and it integrates seamlessly.
  • Pricey. I work for a nonprofit so it was a big decision to go with Pardot but it is one of the best in its class.
  • You must have the capacity/time/resources to actually use the functionalities and features. Otherwise, it could be a waste of money.
I think if a company has Salesforce, it's kind of a no brainer. Pardot integrates really well with Salesforce. I also believe that the set up to link the two is free (you just need the resources to do it). Given what I know, I would recommend Pardot. I say that because I am not a marketing or communications person so I feel I'm unable to give it much higher than an 8 having not used all of the marketing features myself. For my job, I leverage the engagement scoring that Pardot offers and that is a wonderful tool.
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Garrett Genest | TrustRadius Reviewer
May 09, 2019

Simple, reliable, but with some limitations

Score 10 out of 10
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Pardot is a cornerstone of our Sales and Marketing program. We use it for the typical marketing automation functionality like email automation (drip/nurture programs, auto-responders, etc.), and also make use of automation and workflows to handle more complex tasks like CASL management, advanced lead grading (beyond what comes out of the box), and advanced sales enablement workflows. I think of Pardot as the glue that binds together a bunch of different processes and technologies in our Marketing Tech stack. While Pardot is primarily used by Marketing, the insights and notifications that it provides are used daily by our Sales team as well.
  • Simplicity - I can't stress this enough. Pardot does a very good job of making marketing automation manageable for one person, but scalable for multiple if you have a larger demand-gen team.
  • Automation workflows - Pardot has a great selection of workflows out of the box, making it really quick and easy to set up some cool automation that will save a lot of time.
  • Salesforce compatibility - Being a Salesforce product, you aren't bound by an API call limit, the sync is really quick, and excluding data integrity exceptions, there's almost never a hiccup with ensuring that your data is properly synced over.
  • Emails - Pardot's email builder is really easy to use and comes with some very useful templates out-of-the-box which can be customized to get the look you're wanting. There's a good set of instructions for how to build email templates that are compatible with Pardot's builder.
  • Lots of nuances are present - Pardot is great, but there's a TON of little things that it probably should do better being a product that's been around as long as it has. For example, You cannot create drip program emails without an unsubscribe link! That means that if you've automated the emails that go from your Sales team when someone fills out a form asking for a demo, it WILL have the ugly unsubscribe link and additional address tag that Pardot emails require.
  • You cannot have automation that will set the value of one field to be equal to another field or variable - only pre-defined values can be used. For example, you cannot have a date field set to equal today + 180 days (useful for Canadian Anti-Spam Law automation). You cannot set one field to equal the value of another field.
  • As nice as the email builder is, it's certainly no MailChimp. It would be nicer to have better compatibility with mail clients out of the box and a larger variety of templates. The email builder isn't drag-and-drop like other dedicated email systems, so you're usually stuck having to go into the code and cut+paste the section into the new area where you want it to go.
  • There's no option to automate personal emails sent from a team members Gsuite or Outlook 365 account!? Nowadays Marketing is playing a role that goes much farther down the sales cycle - if you are automating emails from your sales team, the email is still sent from Pardot's email server (which has mediocre deliverability compared to Gsuite or Office 365). A simple addition of the Zapier-like ability to trigger emails from a salesperson's actual email account would be a gigantic benefit.
  • No built-in calendar functionality like that offered by Hubspot. I love Pardot, but it does feel like they've been slipping in their product development as I haven't noticed any major addition to the platform that has made a difference to my workflows in probably two years.
Great for smaller marketing teams, if you use Salesforce CRM, and if you have the knowledge to hack things to create more robust automation. Out-of-the-box Pardot is great for anyone in Marketing who isn't super tech-savvy thanks to its simplicity. If you are more tech-inclined, you'll quickly run up against the limitations of Pardot and will need to begin using additional tools like Zapier, etc. to do what you need to do. I would say Pardot is less desirable if you're a larger organization with more resources to put behind your program (team members, developers, designers, etc.) but much more desirable for any organization with a smaller team count thanks to its simplicity.
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Kyle Moloo | TrustRadius Reviewer
June 03, 2019

Affordable Marketing Automation with Good Salesforce Integration

Score 4 out of 10
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Pardot is used as the marketing automation tool for one of our clients. We manage it, create campaigns in it, run reporting, manage the integration with Salesforce, and maintain the integrity of the overall leads/customers/prospects database. Pardot is used to track website activity (form submissions) and trigger workflows for email marketing and contact organization/segmentation. It is also responsible for syncing information about contacts that we learn on our website with the sales team's CRM, Salesforce.
  • Ability to custom style emails, landing pages, and forms
  • Lots of customization options for workflows
  • Ability to use completion actions to assign contact to Salesforce campaigns
  • Visual builder for email and existing templates are clunky and hard to use without development knowledge
  • Integration with Salesforce still requires manual field mappings and creating properties separately in both systems so that sync will work properly
  • Workflows are linear, and it's difficult to use if/and statements based on custom property values
Pardot is well suited if the cost is the most important factor when choosing a marketing automation system, especially if you're already using Salesforce. They don't charge as much per contact as HubSpot does, and you can even pay by total email sends (like Act-On). Pardot is less appropriate if you don't have a team in place with HTML/CSS proficiency. There are multiple instances when building emails, landing pages, form and workflows that you can get stuck if you don't go into the raw code and touch up what you're working on. Contact management and list building also have a bit of a learning curve as the UX can seem backward at times (how to add a contact to a list, how to create dynamic lists, etc.)
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Nicolas Costa Ossa | TrustRadius Reviewer
May 21, 2019

Powerful marketing automation. True sales-marketing integration for B2B

Score 8 out of 10
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We use Pardot as our main marketing automation tool. All our online marketing activities are connected to Pardot, that way we funnel all data through the application. Pardot is only used by the Marketing and Sales teams. The main problem is solving for us is that we used to have zero visibility into our Marketing big picture. Since we started using Pardot, we channel everything through there so we have complete date about our marketing campaigns, leads, ad performance, etc.
  • Lead scoring. We associate prospects actions with a score. That way we have a system to know which prospects are more likely to close when.
  • Email campaigns. You can set up not a single email campaign, but a set of them, all interconnected, so you can design (and control) your customer journey.
  • Lead management. By having Pardot as a part of our Salesforce instance, you have a complete integration between Marketing and Sales. You know where the lead is sitting all the team, and you can take action on the real-time data you see. The marketing team will nurture leads up until they are ready for a sales representative to jump in.
  • The implementation can be a little rough. Unlike other modern systems, like HubSpot, Pardot will require more attention, in both implementation and configuration. Your team will have to study and learn how to use it. It will take time to get it right. I highly recommend you do this process with an implementer.
If your business needs an intensive online content strategy and you are at least a three-person Marketing team, you can probably benefit greatly from Pardot. Especially if you are in a B2B model.

If you are putting a lot of content out there, in multiple places (online), you'll need something to help you automate and work smarter. Because is not only the tough work of developing the content and do proper distribution but the data gathering from those efforts and understanding that data to act upon it. Pardot helps you throughout the whole customer journey.
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Justin Wiebe | TrustRadius Reviewer
May 13, 2019

Pardot in the Higher Ed Space Can Be a Blessing or a Lower Top 10

Score 6 out of 10
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We are using Pardot as a way of engaging with prospective students. This is being used across the entire college and university system as a way of engaging with prospective students at all levels. This addresses a number of issues but mostly in regards to email and communications with said student body.
  • Email broadcasts are professional and clean
  • Email templates are well thought out and provide a number of good b2b solutions
  • SMS is involved and functional.
  • SMS could be more thought out and engaging.
  • Email is not as sophisticated as in Marketing Cloud.
  • Users are not as easily up to speed as they are with Marketing Cloud.
  • The whole experience seems a bit piece meal.
Pardot is a solution that is ultimately more of a B2B product rather than a B2C solution. This provides some limitations as it relates to the higher education ecosystem in which I work. It still can function as well as Marketing Cloud but ultimately it is not as robust and "clean" interface as that with Marketing Cloud. It is a solution that can work from a grad school perspective. The market segment is somewhat more in line with this realm.
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Shannon Johlic | TrustRadius Reviewer
May 08, 2019

Pardot is great for teams from 1 to 50 and has tremendous flexibility

Score 9 out of 10
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Pardot is the central platform for marketing. It serves as our engagement hub to target and engage our prospects and customers across multiple channels (including email, social, website, and more). It was first seen just as a "marketing tool" by much of our org, but I proved it out to be a valuable center of insights for sales and now our CS team. Sales uses it to see history of engagement, quality and lead scoring. they can walk into a call or meeting with the most up to date engagement data so they know what that account is most interested in hearing about. For CS, we now have the full tracking on our platform so that they also have an extra layer of insight into the customer needs and interests. We also use it to message to our customers with newsletters, releases, updates, and best practices. it is truly our engagement hub. and all the data porting into Salesforce is fantastic.
  • Tracking tracking tracking... we track everything across every channel we have.
  • Nurture and re-engagement programs for leads, accounts, lost opportunities especially via email.
  • Segmentation. As long as you set up tracking well, you can segment to your heart's content.
  • Multi-channel marketing - many see this as a weakness of Pardot, yet, we use it extensively across channels.
  • Lead routing and scoring.
  • Landing pages -there isn't a marketing automation platform that does this well. We use a 3rd party (and it is far from the worst).
  • Reporting... it's hit or miss here.
  • Better personalization - the "dynamic" part of it is great in theory, but like its main competitor seriously lacks.
  • Attribution - it only allows for a single type of attribution for campaigns... we have to use other platforms.
  • Not the best for ABM (but that is a Salesforce FAILURE, that overflows into Pardot).
I used it as the sole marketing team for quite a while. It is VERY easy to use but packed with more power than you can imagine. BUT it does require familiarity with marketing automation platforms already in order to get the most out of it. I would recommend someone who owns it full time and that's ALL they do, there is enough in there. (on a note, we tore out Marketo for Pardot to match our needs and company growth projections. Marketo is great if you have a TEAM owning it...) Pardot is great for growing companies.
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Jacqueline Fassett | TrustRadius Reviewer
May 08, 2019

Align Marketing-Sales teams through improved reporting and a full pipeline

Score 9 out of 10
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Our Marketing and Sales teams rely on Pardot to help them build, track, and report on our sales pipeline. Marketing is able to build content, such as emails or landing pages, and generate then nurture leads. Once they are engaged enough or qualified our Sales team is able to reach out to those leads to understand their needs and build a relationship. We get a full view of our pipeline and lifecycle- helping us market and sell better/deeper.
  • Lead nurturing
  • Automation
  • Sales-marketing alignment
  • Campaign reporting
  • Social media listening
  • Social media management
  • Social media monitoring
  • B2C marketing automation
Pardot is great for midsized B2B organizations who have at least 2 people on their Marketing and Sales teams and are looking to streamline their efforts and fill their pipeline. If your teams regularly use digital marketing tactics to find and nurture leads, this is a great platform to consider.
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Dan Lobring | TrustRadius Reviewer
May 08, 2019

Smart lead generation and sales email tool

Score 7 out of 10
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Pardot is used in our agency to monitor leads and opportunities that are generated via our email campaigns, as well as through our website. Pardot is linked through both our business development department, that also works cross-functionally with our internal brand marketing teams. Pardot is used to streamline and monitor our inbound and lead-generating business development and sales efforts.
  • Cloud-based system.
  • Ability to add multiple user licenses at different levels.
  • API plugs into existing email campaigns via Outlook.
  • Expensive tool.
  • Lack of automated reporting.
  • Requires a fair amount of user training to gain benefits of using the tool.
Pardot is well suited for tracking against leads that are generated via email that follow the prospect journey to the web, etc. Depending on the nature of your sales organization, Pardot may be overkill in terms of the number of qualified leads needed to convert to a meeting, to an opportunity to a sale.
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Jordan Comstock | TrustRadius Reviewer
April 29, 2019

Pardot works well

Score 9 out of 10
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Pardot has been a great tool for me as a marketer at 2 companies I have worked at. I have used it for lead nurture programs to help interested parties become customers of 'software as a service' programs. It is a must-have tool for email marketing, lead scoring, lead generation, outbound marketing, and measuring success with marketing.
  • Lead nurture. Good engagement studio for marketing automation.
  • Lead scoring. Great way to track the progress of your leads.
  • Salesforce connection. It is a Salesforce product, so it integrates very well with Salesforce.
  • Some things are called one thing in pardot and another in Salesforce. This is due to the way Pardot was before Salesforce acquired it.
  • Price is high. Contracts can be long. There is a lot of volatility in marketing, teams change, people come and go. It can be difficult to want to keep a software like pardot for 5 years.
  • Email building tool is not the best.
Well suited for small to medium sized Saas companies that want to grow. Needs to have a B2B focus. Not as well suited for larger Saas companies. Poor choice of tool for e-commerce. It only works well if you are funneling leads to a sales team. It is only appropriate if you are using Salesforce as well. I would not recommend it without Salesforce.
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Jordan Linford | TrustRadius Reviewer
May 08, 2019

Pardot is King

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is our Marketing engine. We run every lead through it to be scored, graded, communicated to, measured, routed and analyzed. We also host all of our content and forms there as well.
  • Automation rules are a life saver.
  • Email campaigns are super easy to create and launch.
  • Database management is a cinch with global search, easy tag management systems and automated list builds.
  • Forms and content all come with vanity URLs and trackable links.
  • Email nurture campaigns get really hairy really fast.
  • To this day cannot find a good use for folders.
  • They need more nuanced roles.
  • The form customization is a bit limited.
Perfect for large scale marketing management. It is on the higher price end. It's great for lead scoring and grading combo. It's the best database management system there is.
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Anonymous | TrustRadius Reviewer
May 20, 2019

Pardot vs Marketing Cloud- Choose Wisely and Do Your Research

Score 3 out of 10
Vetted Review
Verified User
Review Source
I work at a small non-profit with a very specific niche audience and a small marketing team of 2 people. We selected Pardot for marketing automation over Marketing Cloud. Our use case was for building journeys for both new and existing B2B and B2C customers to deliver a consistent customer experience every time and automate some of the manual processes that often times weren't getting done on a timely basis due to capacity issues often experienced by smaller organizations. We also wanted something to help support lead generation and our developing sales team. We needed it to be user-friendly and to integrate well into our Salesforce CRM.
  • Lead scoring for large sales organizations would be very useful.
  • We found it didn't integrate as well with Salesforce as we wanted it to and was not great.
  • Building your email templates was not user-friendly or easy to customize. Content builder in Marketing Cloud is much better and user-friendly.
  • Great for top of the funnel and to only do lead nurturing- I wouldn't recommend it for marketing/communications to existing customers.
We found Pardot to be limiting and ended up switching to Marketing Cloud. With the exception of the lead scoring and lead grading, Marketing Cloud can do everything that Pardot can do and integrates better with Salesforce if you are using Salesforce as your CRM. From the email builder and options for testing to how the data is mapped over and used out of Salesforce, we found we had to do a lot of custom work-arounds to get the product to work for our use case. Pardot doesn't seem to get the same amount of resources and attention as Marketing Cloud and I question the commitment to keeping it around long-term.
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Anonymous | TrustRadius Reviewer
May 16, 2019

Decent marketing automation tool, but better ones are available.

Score 5 out of 10
Vetted Review
Verified User
Review Source
We use Pardot across our entire global organization for all of our webforms, outbound email campaigns, marketing automation, lead scoring, landing pages, etc. Using it globally we're able to share our creations throughout our company and reuse them in other countries. Pardot helps us keep in contact with our clients and engage prospects while trying to increase sales.
  • Easy to share resources globally
  • Easy to copy and modify resources
  • Easy to organize
  • Lack of automated tracking redirects is frustrating
  • Things that should be easy to edit on an email or a landing page are sometimes very difficult for no rhyme or reason
  • While it's easy to organize, if your folders go down below the fold you have to scroll up to see everything.
Overall Pardot is fine, but there are much better tools out there. Marketo seems more advanced as a marketing automation tool offering tracking link redirects and is easier to segment lists. Pardot is very limited on the marketing automation aspect side of things which can be very frustrating when you're trying to come up with a workaround.
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Anonymous | TrustRadius Reviewer
August 12, 2019

Great if your sales team uses salesforce

Score 7 out of 10
Vetted Review
Verified User
Review Source
Pardot is currently being used by the marketing team for marketing automation purposes. This includes scheduling emails, creating one-off emails, creating and deploying landing pages, and pushing marketing information back to salesforce to be used by the sales team. It makes it easier for us to find, engage, and connect with both current and prospective clients. Additionally, it helps provide relevant information to the sales/accounts team in SalesForce easily.
  • SalesForce Connection/Integration - While I found that most marketing automation software "sucks" in their own way, Pardot does the SalesForce integration the best. Which is really important if other departments such as the sales team uses it to follow up on prospects.
  • Segmentation - Pardot has some great rules/segmenting features that make it easy to implement engagement programs/email campaigns. Also, with the SF connection, it is a 2-click process to go from a contact or leads report to having a new list in Pardot.
  • Uploading New Lead/Contact Lists - The uploading system automatically deduplicates by email address, which comes in handy all the time! Also, uploading big lists of client updates etc. is very efficient and easy to implement.
  • Reporting - I have yet to see an automation tool with strong reporting, but Pardot's is really lacking here. The reports are not very customizable, you can't filter out for things like previously imported leads, and their landing page/form reports are EXTREMELY unreliable.
  • Support - Honestly, trying to get someone on the phone is not only difficult, it is expensive. They just merged their pardot and salesforce support teams and even deciphering their emails can be difficult.
  • UX/UI - Similar to SalesForce, it is not very intuitive, they use marketing definitions that don't make sense (campaign), it isn't the prettiest or easiest system for landing page or email creation. Their navigation is really really bad.
If your company uses SalesForce, then Pardot is the best recommendation for you. The integration here is really the strongest and allows for easier notification of inbound leads/prospects. In the past, we used HubSpot and even though there is a SalesForce integration, we were always finding workarounds to getting the right information to the sales/accounts team. If you don't use SalesForce, then I think going with HubSpot is a better solution, as their UX/UI is geared more towards marketers and marketing users.
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Anonymous | TrustRadius Reviewer
June 04, 2019

Pardot/Salesforce integration is second to none

Score 10 out of 10
Vetted Review
Verified User
Review Source
We decided to use Pardot due to its robust integration with Salesforce, which we use as our database of existing customers. We use Pardot to communicate with our customers regarding service changes, product updates, etc. Previously, we used a marketing automation system that did not integrate with Salesforce, so we were constantly uploading static lists and had zero visibility into customer behavior when it came to our communications. Pardot allows us to be more proactive with our customer communications and experience.
  • The integration with Salesforce is second to none. If you are using Salesforce, you should be using Pardot. It makes everything seamless.
  • Pardot's Engagement Studio gives us opportunities to communicate to current customers based on their behavior -- plus, all Salesforce users have complete visibility into what our prospects are engaging with.
  • Our customer success manager is amazing. She is always so fast to respond, and if she doesn't have an answer, she will do whatever it takes to find it!
  • The general customer support (ticketing system) is horrible. I wait, on average, 10 days for any sort of response.
  • The email builder lacks basic functionality. We have to complete workarounds for nearly everything other than simple text blocks, including centering text and adding buttons. Even with our old email system (which was not robust at all), those functions were built in and easy to use. The template builder is clunky and hard to use. We are waiting patiently for a drag-and-drop email builder!
  • There are certain email completion actions that don't currently exist and should. For example, when a prospect clicks on a link in an email, we cannot notify the account's support rep. Salesforce could not provide a workaround for this.
If you use Salesforce as your primary CRM system, you should be using Pardot -- no questions asked. You will not find a better or more efficient integration out there. If you are looking for simply an email automation tool, I would consider other options as well. The email builder is by far the weakest part of Pardot. I have high hopes they will improve this!
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Feature Scorecard Summary

WYSIWYG email editor (82)
Dynamic content (72)
Ability to test dynamic content (69)
Landing pages (80)
A/B testing (73)
Mobile optimization (69)
Email deliverability reporting (90)
List management (84)
Triggered drip sequences (56)
Lead nurturing (79)
Lead scoring and grading (79)
Data quality management (79)
Automated sales alerts and tasks (74)
Calendaring (70)
Event/webinar marketing (67)
Social sharing and campaigns (58)
Social profile integration (21)
Dashboards (81)
Standard reports (82)
Custom reports (61)
API (61)
Role-based workflow & approvals (57)
Customizability (76)
Integration with (75)
Integration with Microsoft Dynamics CRM (3)
Integration with SugarCRM (4)

About Pardot

Pardot is a marketing automation platform. Its key features include lead management, lead generation, social selling, and email marketing.
Categories:  Marketing Automation

Pardot Features

Email & Online Marketing Features

Has featureWYSIWYG email editor
Has featureDynamic content
Has featureAbility to test dynamic content
Has featureLanding pages
Has featureA/B testing
Has featureMobile optimization
Has featureEmail deliverability reporting
Has featureList management
Has featureTriggered drip sequences

Lead Management Features

Has featureLead nurturing
Has featureLead scoring and grading
Has featureData quality management
Has featureAutomated sales alerts and tasks

Campaign Management Features

Has featureCalendaring
Has featureEvent/webinar marketing

Social Media Marketing Features

Has featureSocial sharing and campaigns

Reporting & Analytics Features

Has featureDashboards
Has featureStandard reports
Has featureCustom reports

Platform & Infrastructure Features

Has featureAPI
Has featureRole-based workflow & approvals
Has featureCustomizability
Has featureIntegration with

Pardot Screenshots

Pardot Integrations

Pardot Competitors

Marketo, HubSpot, Act-On Software, Acoustic Campaign (formerly IBM Watson Campaign Automation)

Pardot Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Standard$1,000per month (up to 1,000 contacts)
Pro$2,000per month (up to 10,000 contacts)
Ultimate$3,000per month (up to 10,000 contacts)

Salesforce Engage, an additional offering for sales and marketing alignment, is priced at $50 per month per user.

Pardot Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Pardot Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:All
Supported Languages: English