Adyen - Excellent Dispute Management
June 08, 2022
Adyen - Excellent Dispute Management
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adyen
We use Adyen as a direct acquirer in our e-commerce, it has proved to be a very agile and efficient payment processing tool, it has a high approval rate, and a response time that suits online purchases well.It has transshipped to other payment methods just as quickly when a purchase is denied by its platform. It has very clear forecast reports, as well as withdrawal logs with all the details of processed amounts and card scheme fees.
- Excellent dispute management with direct API with issuers
- detailed cashout records with the fees of the well-discriminating card schemes.
- very clear forecast reports
- the portal could have the option in Portuguese
- the reports could have the option in Portuguese
- chargeback defenses could have the option to be compiled in Portuguese
- high approval
- Adjustable anti-fraud rules
- API with issuers for dispute
- No fees for processing refunds
- No fess for chargeback received
- No fees for retry payment
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
Do you think Adyen delivers good value for the price?
Yes
Are you happy with Adyen's feature set?
Yes
Did Adyen live up to sales and marketing promises?
Yes
Did implementation of Adyen go as expected?
Yes
Would you buy Adyen again?
Yes