Overall Satisfaction with Agiloft Custom Workflow/BPM
We use it differently today than we did originally. But it is used to communicate to our stakeholders' project status as well as a knowledgebase for all related docs, etc. It has become our trademark in the marketplace for people to receive communications that have a consistent format. We feed it with reports from a field reporting tool and it aggregates them and sends them out. This platform allows us to perform a lot of tasks with less resources.
- Ease of use and customization
- Reliable - Never goes down
- Agiloft Support
- Versatility
- Reporting - If reporting is important, you may consider another platform like Tableau which can be fed from Agiloft
- Sorry, just reporting
- Stakeholders - They want status updates - we actually get business because they like our reporting, big ROI
- It's not a negative impact, but we have gone down "rabbit holes" trying to make it work for applications where it isn't really suited because it is a great platform...understand its limitations
- ROI - The platform sends out a lot of communications, we would have to add staff to maintain
We evaluated a couple of products and found that they were either unable to create the workflow that we needed and lacked support. But to be fair, we evaluated the previous generation of Intellect.