Airwatch and and ability to take control of your companies information
Updated February 28, 2017

Airwatch and and ability to take control of your companies information

Scott Strader | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with AirWatch

Airwatch is being used all across the organization. We use this tool so that employees can securely access their email on their own personal devices as well as devices provided by the corporation. It solves the issue from employees storing their email locally where we can control this access and storage in the event the phone is stolen or the employees position is terminated. We do not offer it to everyone. It is only offered to staff where they can justify after hour email access as being a necessary part of their job.
  • Keeps track of devices.
  • Allows you to manage users of the email.
  • Controls Access that must be granted.
  • Removed access and deleted content at the click of a button.
  • It seems to have issues installing and managing non-IOS platform devices.
  • Can cause some issues when someone changes their Active Directory password or it thinks there is a compromise.
  • I would like to see it in a different email client on the iPhone instead of integrated into the email app.
  • I would also like it to only install one app when installing the software.
  • Added a significant cost to the company.
  • Adds that ability to have control rather than give the employee control.
  • Takes away some of the risk that could happen if a device were stolen or a disgruntled employee became angry.
I don't have much of an opinion about this as most other places I have worked at allowed me to access my email through a web client. I guess this app makes it a little more mobile friendly by putting in an app.
Overall it is something that is nice to have for the management of users and being able to simply revoke access. I have found several times that the website is down and this has been an issue when you need to make changes. I also think the website is not really user-friendly and it takes several clicks to find what you need. Some of the steps are very unclear and just don't come natural and leave you clicking around until you find what you are looking for.

AirWatch Reliability

It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.