AiSensy is easy, quick and economical to start communicating to your users on whatsapp.
May 27, 2024

AiSensy is easy, quick and economical to start communicating to your users on whatsapp.

Namandeep Bhatia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with AiSensy

We use it in 2 ways:
1. Sending predefined whatsapp messages to customers.
2. Online whatsapp chat support

Pros

  • It helps in sending predefined template messages to customer, which servers can trigger on particular events.
  • Their Support team is very good.
  • They Helped us in getting Verified Green tick from Facebook.
  • It manages marketing campaigns very well.

Cons

  • Management of Templates is complex.
  • Approval process of templates messages is complex and takes time.
  • It has positive impact on overall business, as user feels connected if communicated properly.
  • Chat support helps increasing efficiency of support team.
  • 24sessions and from MessageBird
In my experience, Messagebird is very costly, not suitable for Indian companies. In my opinion, Pathetic support. And they even charge hefty setup fee.

AiSensy, no setup fee and easy to start.

Do you think AiSensy delivers good value for the price?

Yes

Are you happy with AiSensy's feature set?

Yes

Did AiSensy live up to sales and marketing promises?

Yes

Did implementation of AiSensy go as expected?

Yes

Would you buy AiSensy again?

Yes

- If you are ecommerce, then definately it can help you in your product/brand promotion.
- It can help in selling products on whatsapp.
- If you need to communicate important information to your user eg. Payment failed etc, that all can be done very effectively here.

AiSensy Feature Ratings

Real-time messaging
7
Chatbot automation
7
Chat notifications
7
Prospecting
Not Rated
Chat-based scheduling
Not Rated
Ticketing system
6
Third-party integrations
6
Chat widgets
7
Chat history and transcripts
7
Chat reporting
7
Chat and web analytics
7

Comments

More Reviews of AiSensy