Team work from multiple locations with even more efficiency.
September 29, 2014
Team work from multiple locations with even more efficiency.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with AkkenCloud
AkkenCloud is being used by our whole company to manage vast amounts of data related to employees, contacts, customers, vendors and billing. It provides a "one stop" place to seek all information for application.
- Automatically keeps a record of activities such as email conversations related to a candidate.
- Time and date stamp on events logged to a candidate and customer is a great resource.
- Completing full company profiles with all contacts is very helpful for later efficiency.
- The fact that you can't copy and paste from one email message over to a new email message you are composing is a huge downfall.
- The task and calendar features don't seem as easy to use as Microsoft Outlook.
- If the calendar would sync to Google that would be awesome!
- Definite increase in employee efficiency.
- Allows team to work in many offsite locations without impact to the process or work flow.
I haven't used any similar Cloud products.
Using AkkenCloud
3 - Human Resources, Accounting, Legal, Employee Management, Recordkeeping
1 - Employees who are not intimidated by clicking through levels of screens to locate information. You should have one tech minded person onsite.
- Billing
- Employee Management
- Recordkeeping
- Run reports by request from customers regarding invoice history.
- Calendaring
- Employee reviews
Evaluating AkkenCloud and Competitors
- Product Features
- Analyst Reports
- Third-party Reviews
We were in search of an application that incorporated both candidate/employee data management and billing/invoicing. We are able to place candidates on jobs, tag them to a specific assignment that later shows up on the invoice to the client. This software application is great for staffing and recruiting companies or HR departments.
Reviews are much quicker to complete on the job when you can click on the circles under the scale "Strongly Agree to Strongly Disagree".
AkkenCloud Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled - Referring to the teaching videos was very important for staff success. The staff member who refused to join the team to implement Akken later resigned. Now the whole team is utilizing Akken.
- Cut and paste feature not available
AkkenCloud Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Quick Initial Response | Difficult to get immediate help |
I reported a problem with an Akken server not processing an outgoing email message. I requested assistance online with a job ticket and I received a reply email within minutes. Akken checked their server status and replied with steps to address our issue.
Using AkkenCloud
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Familiar | None |
- Attach activity and email correspondence directly to a candidate or company.
- Composing the same email to two or more separate recipients. The text cannot be copied and pasted to a new email.
- Creating tasks and calendar entries is not a straightforward process.
Yes - Works very well. Easy way to check email on the go and work mobile.