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September 29, 2014

Team work from multiple locations with even more efficiency.

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
Other

Overall Satisfaction with AkkenCloud

AkkenCloud is being used by our whole company to manage vast amounts of data related to employees, contacts, customers, vendors and billing. It provides a "one stop" place to seek all information for application.
  • Automatically keeps a record of activities such as email conversations related to a candidate.
  • Time and date stamp on events logged to a candidate and customer is a great resource.
  • Completing full company profiles with all contacts is very helpful for later efficiency.
  • The fact that you can't copy and paste from one email message over to a new email message you are composing is a huge downfall.
  • The task and calendar features don't seem as easy to use as Microsoft Outlook.
  • If the calendar would sync to Google that would be awesome!
  • Definite increase in employee efficiency.
  • Allows team to work in many offsite locations without impact to the process or work flow.
I haven't used any similar Cloud products.
AkkenCloud is the closest application to incorporate staffing, billing, and candidate/employee tracking all in one package.
The software is best suited for anyone reviewing and hiring candidates.

Using AkkenCloud

3 - Human Resources, Accounting, Legal, Employee Management, Recordkeeping
1 - Employees who are not intimidated by clicking through levels of screens to locate information. You should have one tech minded person onsite.
  • Billing
  • Employee Management
  • Recordkeeping
  • Run reports by request from customers regarding invoice history.
  • Calendaring
  • Employee reviews

Evaluating AkkenCloud and Competitors

  • Product Features
  • Analyst Reports
  • Third-party Reviews
We were in search of an application that incorporated both candidate/employee data management and billing/invoicing. We are able to place candidates on jobs, tag them to a specific assignment that later shows up on the invoice to the client. This software application is great for staffing and recruiting companies or HR departments.
Reviews are much quicker to complete on the job when you can click on the circles under the scale "Strongly Agree to Strongly Disagree".

AkkenCloud Implementation

Encourage your team to watch the training videos available.
Change management was a small part of the implementation and was well-handled - Referring to the teaching videos was very important for staff success. The staff member who refused to join the team to implement Akken later resigned. Now the whole team is utilizing Akken.
  • Cut and paste feature not available

AkkenCloud Support

We receive quick replies after posting an issue as a job ticket to Akken.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
Difficult to get immediate help
I reported a problem with an Akken server not processing an outgoing email message. I requested assistance online with a job ticket and I received a reply email within minutes. Akken checked their server status and replied with steps to address our issue.

Using AkkenCloud

Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None
  • Attach activity and email correspondence directly to a candidate or company.
  • Composing the same email to two or more separate recipients. The text cannot be copied and pasted to a new email.
  • Creating tasks and calendar entries is not a straightforward process.
Yes - Works very well. Easy way to check email on the go and work mobile.