Aline user
Updated December 02, 2024

Aline user

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Enquire CRM

Overall Satisfaction with Aline

We are an assisted living facility, and we get referrals from various sources. There are too many influencers and distractors. Aline helps us maintain a clean record. It also helps us bring them all together so we do not have to look for various platforms, which helps us be more productive.

Pros

  • Get the names of influences and prospects.
  • Gets the contact details.
  • Maintains the next steps.

Cons

  • Font color regarding next step could be better.
  • Not very intuitive on what next steps should be.
  • Too many clicks need to get to the right place.
  • Has helped in capturing more leads and increasing the speed to lead.
  • Has helped by reducing the need to maintain paperwork.
  • I like the reports that are easy to process and read.
The project's implementation was very smooth, and the after-sales training helped my sales counselors stay on top of the leads and convert them into sales. I had a change in leadership at the community and needed extra training about the product for the new salesperson, and I was provided the necessary support.
I think it is a very user-friendly platform where you can find all the information that you need within a few clicks. It is important to be able to navigate the system quickly to communicate with the prospect quickly, and Aline helps in this process.
We are still in the beta stage with Welcome Home, and we have been very satisfied so far. It is not anything different from Aline except that the reports are more informative and provide a better and clearer picture of where the sales are on a daily basis. It is also easier to navigate.

Do you think Aline delivers good value for the price?

Not sure

Are you happy with Aline's feature set?

Yes

Did Aline live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Aline go as expected?

I wasn't involved with the implementation phase

Would you buy Aline again?

Yes

Aline is best suited as an information aggregator, and it helps maintain all the records correctly. The different tabs are useful to look at when we are trying to search for a particular prospect/ lead. The platform is not very intuitive regarding the next steps, and it would help if there was a different color for the fonts and more radio buttons to follow up on the next steps.

Comments

More Reviews of Aline

  1. Home
  2. Assisted Living Software
  3. Aline Reviews
  4. User Review of Aline