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Review of Ameyo
December 03, 2022

Review of Ameyo

Sankar Dhara | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Engage (Cloud Contact Center)
  • Emerge (Virtual Call Center)

Overall Satisfaction with Ameyo

We use it to make calls to search for respondents all around the globe. The customer service is Ameyo is pretty poor and their reports cannot be customized.
  • Calls are connected faster
  • Clear sound
  • Lots of disposition options
  • Customization of reports
  • Offline solution for after hours
  • Following up raised complaints
  • Ameyo is a good tool to use.
  • They need to work on the report generation.
Avaya is very very good software. Most of the BPOs Contact Center's use them. They are very easy to use and don't use too much data also. Also, their user interface is very easy, especially for people who are not technically sound. The reports can be customized according to one's choice. I will recommend Ameyo's technical team look into it.

Do you think Ameyo delivers good value for the price?

Yes

Are you happy with Ameyo's feature set?

No

Did Ameyo live up to sales and marketing promises?

Yes

Did implementation of Ameyo go as expected?

No

Would you buy Ameyo again?

Yes

Ameyo is good for outbound call centers however needs a lot of work around in order to customize reports.

Ameyo Support

Customer support also needs to improve for Ameyo. I am not saying it's bad however they need to support the users by customizing the reports as per the requirement of the user. They usually try to refer the user to videos or articles whereas the service for Avaya is that they show you a demo and not only that they customize the reports as per the business requirement

Using Ameyo

As I said previously, Ameyo is a good tool however it has a long way to go compared to Avaya. The user interface can be improved a lot as they can use it as an app instead of completely web-based. Also, the reporting can be improved substantially and make the experience much better.