Comprehensive review of Ameyo
October 27, 2023
Comprehensive review of Ameyo
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Engage (Cloud Contact Center)
- Emerge (Virtual Call Center)
- Voicebot
Overall Satisfaction with Ameyo
For managing customer interactions across all channels, including phone, email chat social media and SMS, it offers unified platform, no matter how customer choose to contact the business, this enables customer support teams to offer a seamless experience.
It provides a number of features, including ticket routing , call routing and knowledge base search to assist in automating customer tasks. Customer service representatives have less work to do as a result, allowing them to concentrate on more difficult problems.
I can track the performance of my team and spot the areas for improvement with the aid of a variety of reports and analytics offered by Ameyo. By doing so it can be made sure that customer service team is meeting the needs of the clients and offering them high quality service.
It provides a number of features, including ticket routing , call routing and knowledge base search to assist in automating customer tasks. Customer service representatives have less work to do as a result, allowing them to concentrate on more difficult problems.
I can track the performance of my team and spot the areas for improvement with the aid of a variety of reports and analytics offered by Ameyo. By doing so it can be made sure that customer service team is meeting the needs of the clients and offering them high quality service.
- To quickly and effectively route customer inquiries to the appropriate agents our customer support team uses it's omnichannel routing feature , a member with technical knowledge may be contracted by customer who has a technical questions.
- Its automated ticket routing features allows customer service team to distribute tickets to customer team member in accordance with their availability and skill sets. by ensuring that tickets are handled by most knowledgeable agents this can result in quicker and more precise resolutions.
- Its AI powered knowledge base search feature helps us to quickly find the details required to respond to inquiries from customer , this time it take to respond to customer inquires is shortened as a result.
- The reporting and analytics capabilities of Ameyo are not as robust as those of some of it rivals , it is challenging for me to evaluate the work of my teams and pinpoint areas for development as a result.
- It does not integrate with many third party programs, because if this we are finding it challenging to incorporate Ameyo into workflows on larger scale.
- Customer support managers may find it simpler to create customized reports with Ameyo, managers would then be able to monitor the metrics that matter most to them.
- Increased customer satisfaction , it assisted us in raising our customer satisfaction ratings by giving us the resources we require to quickly and effectively address customer issues.
- Reduced call handling time, It's automated features have made it possible for us to handle more calls more quickly which has decreased customer wait times.
- Better understanding of customer support performance, its reporting and analytics tool have improved our understanding of quality of our customer support, this knowledge has assisted us in identifying areas for improvement.
Do you think Ameyo by Exotel delivers good value for the price?
Yes
Are you happy with Ameyo by Exotel's feature set?
Yes
Did Ameyo by Exotel live up to sales and marketing promises?
Yes
Did implementation of Ameyo by Exotel go as expected?
Yes
Would you buy Ameyo by Exotel again?
Yes
Ameyo by Exotel Feature Ratings
Using Ameyo
14 - We are from the customer service department and each one has their job responsibility for assisting the customer regarding their purchase of software and its service.
10 -
- Customer Support Agents or representatives are the first line of defense for Ameyo, they are charge of responding to client inquiries and resolving client problems.
- Technical support Engineers, the more difficult technical problems, with Ameyo are handled by technical engineers, they ought to be well-versed i the design and operations of ameyo.
- Omnichannel Customer Support
- Automated Customer service
- Performance management
- Customer Self-service