Vendor's high engagement with the business boosts customer success
September 24, 2024

Vendor's high engagement with the business boosts customer success

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Anaplan

We help to implement supply chain planning solutions for our customers on Anaplan. As different companies / industries have different physical supply chains, the flexibility of Anaplan allows us to meet a majority of our customer needs, enabling them to collaborate and plan at the right granularity, and with the right processes.

Pros

  • Anaplan customer success is highly engaged with their customers in order to drive successful implementation and utilisation of the product
  • It is highly flexible and able to cater to a majority of supply chain planning requirements
  • It is always improving!

Cons

  • Speed of system may be impacted the greater the complexity and granularity of calculations
  • UX while improved still has room to grow especially when comparing with tools such as Power BI
  • Increased visibility of the supply chain has led to an attributed profitability increase of > $3M for one business unit
  • Reduction in > 50+ spreadsheets in the organization
  • Reduced risk in losing critical planning knowledge when people transition from the business
The flexibility of Anaplan allows our customers to plan at the right granularity and provide the right decision support for the end users to make informed business decisions and drive better outcomes. It's ease of use / access is also greatly appreciated although visualizations and interactions in the pages can still be slightly improved.

Do you think Anaplan delivers good value for the price?

Yes

Are you happy with Anaplan's feature set?

Yes

Did Anaplan live up to sales and marketing promises?

Yes

Did implementation of Anaplan go as expected?

Yes

Would you buy Anaplan again?

Yes

We were able to provide our customer to plan for their inventory levels across multiple nodes of their supply chain, and collaborate by bringing their sales and supply planning teams onto a single system. Additionally, the versioning capabilities on Anaplan enables the team to track how they are performing throughout the year, and create what-if scenarios to address any potential challenges that they may face.

Anaplan Feature Ratings

8.2
Long-term financial planning
10
Financial budgeting
8
Forecasting
8
Scenario modeling
8
Management reporting
7
6.8
Financial data consolidation
5
Journal entries and reports
6
Local and consolidated reporting
7
Detailed Audit Trails
9
7.3
Financial Statement Reporting
9
Management Reporting
8
Excel-based Reporting
5
8.5
Personalized dashboards
6
Color-coded scorecards
10
Cost and profitability analysis
9
Key Performance Indicator setting
9
7.3
Flat file integration
10
Excel data integration
6
Direct links to 3rd-party data sources
6
7.0
Customizable dashboards
7
Ad-hoc Reporting ()
Not Rated
10.0
Publish to PDF
10
Report Versioning
10
Data Discovery and Visualization ()
Not Rated
10.0
Role-Based Security Model
10
Report-Level Access Control
10
6.0
Responsive Design for Web Access
6
Mobile Application
6
Dashboard / Report / Visualization Interactivity on Mobile
6

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