Production support and dev ops use AppDynamics primarily to troubleshoot issues in our production environment. Additionally we have created custom graphs which provide telemetry on our crucial tiers. This is composed of error rates, response times and load for our middle, web and backend tiers.
Search function. As of now we need to drill down through the tiers in order to get to a specific section. A search function via keyword would make drilling down much faster.
A historical view function where you can overlay a WoW (week over Week) view. This would provide value when creating custom graphs. An overlay of WoW can give a comprehensive view of performance and allow for comparison and validation of issues.
AppDynamics has given us the ability to identify and isolate issues much faster. Without it, engineering and dev ops would spend much more time in literally searching for issues. With AppDynamics we have become much more effective overall in identifying issues and resolving them.
AppDynamics has also provided support teams a single dashboard where all of our tiers are monitored for performance. At any given time anyone can take a look at the dashboard and see how our environment is performing.
AppDynamics is well suited for environments where tolerance for latency is low. Identifying latency and where it is coming from early can make the difference in mean time to detect (MTTD) and mean time to resolve (MTTR).