A better solution for responding to, monitoring, and reporting your reviews.
June 01, 2021
A better solution for responding to, monitoring, and reporting your reviews.

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with AppFollow
We use AppFollow to help import our Apple reviews into Zendesk so our agents can respond to them. We then also use AppFollow to help QA our agents and track changes with different deployments.
- Imports reviews to Zendesk.
- Provides date specific reporting.
- Allows you to quickly see positive and negative reviews.
- Allows you to track how your responses are affecting your review score.
- Connecting with Zendesk and getting started can be a bit confusing.
- The interface can be hard for a new client to navigate.
- Zendesk Integration
- Review Change Tracking
- Increased efficiency.
- Allows us to respond to reviews faster.
- Allows us to target negative reviews when an update is made.
Do you think AppFollow delivers good value for the price?
Yes
Are you happy with AppFollow's feature set?
Yes
Did AppFollow live up to sales and marketing promises?
Yes
Did implementation of AppFollow go as expected?
Yes
Would you buy AppFollow again?
Yes