A better solution for responding to, monitoring, and reporting your reviews.
June 01, 2021

A better solution for responding to, monitoring, and reporting your reviews.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppFollow

We use AppFollow to help import our Apple reviews into Zendesk so our agents can respond to them. We then also use AppFollow to help QA our agents and track changes with different deployments.

Pros

  • Imports reviews to Zendesk.
  • Provides date specific reporting.
  • Allows you to quickly see positive and negative reviews.
  • Allows you to track how your responses are affecting your review score.

Cons

  • Connecting with Zendesk and getting started can be a bit confusing.
  • The interface can be hard for a new client to navigate.
  • Zendesk Integration
  • Review Change Tracking
  • Increased efficiency.
  • Allows us to respond to reviews faster.
  • Allows us to target negative reviews when an update is made.

Do you think AppFollow delivers good value for the price?

Yes

Are you happy with AppFollow's feature set?

Yes

Did AppFollow live up to sales and marketing promises?

Yes

Did implementation of AppFollow go as expected?

Yes

Would you buy AppFollow again?

Yes

We use AppFollow only for customer service, but it has a lot of features that would be great for the marketing and development team. A good bit of the features we do not use, as there is simply not a use case for it. The best feature that we get from AppFollow is the ability to import Apple reviews into Zendesk for agents to respond to. This has been a great time saver for us.

AppFollow Feature Ratings

SEO
10.0
Keyword analysis
10
Backlink management
Not Rated
SERP ranking tracking
Not Rated
Page grader
Not Rated
Competitive analysis
Not Rated
Site audit / diagnostics
Not Rated
Site recommendations
Not Rated
Task management
Not Rated
SEO Channels
Not Rated
Local SEO
Not Rated
Social SEO
Not Rated
Mobile SEO
Not Rated
Global SEO
Not Rated
SEO Platform & Account Management
10.0
Multi-domain support
10
Integration with web analytics tools
10

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