Item: AppFollow
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use AppFollow to help import our Apple reviews into Zendesk so our agents can respond to them. We then also use AppFollow to help QA our agents and track changes with different deployments.

Pros and Cons

Imports reviews to Zendesk.
Provides date specific reporting.
Allows you to quickly see positive and negative reviews.
Allows you to track how your responses are affecting your review score.

Connecting with Zendesk and getting started can be a bit confusing.
The interface can be hard for a new client to navigate.

Most Important Features

Zendesk Integration
Review Change Tracking

Return on Investment

Increased efficiency.
Allows us to respond to reviews faster.
Allows us to target negative reviews when an update is made.

Other Software Used

Zendesk Explore, Zendesk Guide, Zendesk Support Suite, Slack, Playvox

We use AppFollow only for customer service, but it has a lot of features that would be great for the marketing and development team. A good bit of the features we do not use, as there is simply not a use case for it. The best feature that we get from AppFollow is the ability to import Apple reviews into Zendesk for agents to respond to. This has been a great time saver for us.

A better solution for responding to, monitoring, and reporting your reviews.

Overall Satisfaction with AppFollow

Use Cases and Deployment Scope

Pros and Cons

Most Important Features

Return on Investment

Key Insights

Do you think AppFollow delivers good value for the price?

Are you happy with AppFollow's feature set?

Did AppFollow live up to sales and marketing promises?

Did implementation of AppFollow go as expected?

Would you buy AppFollow again?

Other Software Used

Likelihood to Recommend

AppFollow Feature Ratings