AppRiver's support teams make all the difference--fast & reliable
August 21, 2020

AppRiver's support teams make all the difference--fast & reliable

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppRiver

We use AppRiver to support all employee user email accounts. I am the admin and manage all accounts through AppRiver. I typically use it weekly to add new users, remove users, update licenses, and most recently, to add a new line of business so we added another server/domain within our existing appriver package. The support team was extremely thorough and helpful - from step by step on appriver to Office 365. They walked me through the process and helped me implement new users in our new company as well as for distribution groups, members on lists, adding secondary email accounts to current profiles for my teams.
  • Customer support - very quick response times, very helpful, patient support team
  • Response follow-ups - they will walk through any support needs and follow up with a guide on how to that you can share for your teams to reference
  • User interface can be simplified and more user friendly.
  • When making updates, adding user licenses, making changes it can take a bit for them to work and can be glitchy.
  • Efficiency - teams are quick to respond when we need to make a change or figure out how to navigate a new business need
  • Direction and advise from support - they will often give us options - what would work best, easiest, fastest in terms of implementing new times for new lines of business on email
Support team is excellent - timely, thorough, friendly, and patient.
  • 1&1
AppRiver wins for customer support, cost, efficiency, and speed.
  • Managing user email accounts, new, existing, removing
  • Adding or updating user licenses for Office 365
  • Support for Office 365 apps, install guides
  • Support guides for company teams to be able to work remotely and still reference the guide to implement new accounts, update their apps, etc.