Microsoft365 without the Microsoft365 headache
August 17, 2020

Microsoft365 without the Microsoft365 headache

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppRiver

We currently use AppRiver across our whole company as well as a dozen other brands we own and operate. We use it primarily for Office365 (Now Microsoft365) with our domains for hosted email, MS Teams, etc. Using AppRiver as our Microsoft365 provider has dramatically simplified management and love that fact that they offer support for all users. This has helped us to offload the amount of basic user support we have to offer to users of the applications.

Pros

  • User provisioning
  • End-user support
  • Simplified billing

Cons

  • Better technical support for Office365.
  • Having agents able to assist with Azure AD.
  • An automated way to sign up for and setup a Microsoft365 Tenant.
  • Positive return due to reduced support required from our internal tech team.
AppRiver's support from our perspective replaces the Microsoft365 Support we typically would have to receive from Microsoft by ticket. Instead, AppRiver supports us by phone, live chat, or email. Being able to get a hold of someone quickly makes a huge difference, especially when an issue is urgent and we can't wait hours or days for a response from Microsoft.
AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

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