AppRiver offers top technical support
Overall Satisfaction with AppRiver
AppRiver is used for SPAM filtering, email encryption, and Office 365 resell.
- AppRiver has an excellent technical support department to work with.
- AppRiver provides great support when transferring new clients in from other email providers.
- Account managers are slow to respond or unresponsive. This creates a great deal of frustration.
- Account requests or questions are typically unanswered.
- Glitches with the Office 365 tie-in through the AppRiver control panel can be annoying.
- Time saved because of their great tech support is huge.
- Integration with Office 365 is pretty nice.
- SPAM filter has allowed for reduced tickets related to SPAM related virus infections.
Many clients use GoDaddy for their email hosting. If you want to see a night and day difference in support, AppRiver is the way to go. I hate waiting on hold with GoDaddy, transferring through their automated menus, finding clients trapped in year-long commitments for email hosting...the list goes on and on with my complaints about GoDaddy. AppRiver makes it as easy as possible to have someone on the phone right away for support. They have month-to-month pricing so if you aren't happy you can always leave.