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Apptio from an IT Manager's perspective
March 13, 2023

Apptio from an IT Manager's perspective

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

ApptioOne

Modules Used

  • Planning and Budgeting (formerly IT Planning)

Overall Satisfaction with ApptioOne

We use it for budget planning, periodically checking and validating budget status. We also have product, service and other type of contracts added to Apptio. IT leadership also uses it to for departmental budgeting. Before Apptio we did not have a proper tool for the mentioned use cases, we had complex Excels for this purpose.
  • Financial data management
  • Simple menu structure
  • Extensive capabilities
  • General training for usability
  • Dark mode
  • Ability to edit and share views
We have a CMDB, which is one data source, we have contract management which is another, and we also have planning data and budget allocations for different part of IT. We need to correlate our infrastructure data, our planning to our actual spending. High level leadership can have a view of this data to make budget decisions.
  • More visibility into IT spend
  • Better overview of contract spending
  • Easier planning based on previous year spending
I only had one use case where we wanted to connect our ServiceNow CMDB with Apptio. The support team were really helpful, quick to answer and seemed like they know their stuff. In a couple of days we were able to set up a read-only database connection to our CMDB and use that data in Apptio.
  • Cloudability
I don't use any other Apptio products currently, but I would love to have a look into Cloudability as many companies are moving their infrastructure and application portfolio to the cloud. Having correct data about on-prem and cloud spend is a big task and requires a proper tool to run an effective IT department.
We had multiple ITSM tool demos for setting up CMDB, Service Management, etc. from ServiceNow, EasyVista and others. ApptioOne was already purchased in our company. While these tools also have spend and business management capabilities, Apptio seems superior. Although I was not involved in the selection process to properly answer this question.

Do you think ApptioOne delivers good value for the price?

Yes

Are you happy with ApptioOne's feature set?

Yes

Did ApptioOne live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ApptioOne go as expected?

I wasn't involved with the implementation phase

Would you buy ApptioOne again?

Yes

Tracking budget and spend for a department seems relatively easy, but heavily depends on the data source. Also a cool feature to manage user access based on required privileges. Easy to connect to other tools. Visualization looks good, but sometimes menu options are not straightforward for users who are not spending a lot of time in the tool.

Using ApptioOne

50 - Mostly IT leadership, function leaders, procurement professionals who are helping IT. Sometimes, approximately a couple times a year maybe more users who are involved in budgeting exercises from all around the company. Senior leadership, finance and executives. Regular, daily users are less then 15, but that varies based on the time of the year.

Evaluating ApptioOne and Competitors

Not Sure
  • Price
  • Product Features
  • Product Usability
Probably usability to serve the needs of the IT department, making sure it is easy to learn, but has extended capabilities.