We love Apricot 360.
Updated May 11, 2021
We love Apricot 360.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Apricot 360
Overall Satisfaction with Apricot by Social Solutions
Our agency uses Apricot for all of our senior services departments within the agency. This makes up about 1/3 of the company. It allows us to keep track of the services our agency is provided for our clients across the agency.
- Apricot allows for simple access and tracking of each client across the agency so all necessary staff can understand a client's full story.
- Allows us to track a client’s involvement with activities and attendance in programs.
- Allows quick reference and transfer of calls from clients to the correct case manager.
- A function that would automatically update a “Today’s Date” option for anytime the record is updated.
- Being able to condense the various fields when laying out a form would be wonderful. There tends to be much-wasted space on a page due to the way the fields default to their size.
- We have been able to create reports for grants and account reporting so much more easily than with previous systems.
- It has become much easier for us to keep track of what staff are working with each client and in what capacity.
Community Engagement
Apricot has allowed us to follow a client through many stages and departments of our agency and gives us a broader picture of their history and needs.
We have used Apricot to track our interactions so we know how frequently each client is getting a staff or volunteer interaction.
We have been able to track how long clients tend to be with us, how they move through the agency's various departments, and what their needs are more accurately. For example, we now can see definitively how a retired person moves from volunteering with us to attending social activities to requesting help in their home to seeking help with choosing long-term care options.
We use many reports to make sure that our information is up to date on a client.