1. Home
  2. Case Management Software
  3. Bonterra Case Management Reviews
  4. User Review of Bonterra Case Management
Not worth the investment. Better products out there!
March 31, 2022

Not worth the investment. Better products out there!

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Apricot by Social Solutions

We utilize Apricot Social Solutions to manage and track participant information. We also use it to report our demographics and usage data to our funders appropriately. In the past, we have used a series of Excel spreadsheets to get the job done, but that proved to be incredibly hard to manage and very meticulous to pull data from.
  • Clean interface.
  • Responsive customer service.
  • I would like to see the pre-built reports updated. Some of them change with the funders and Apricot has stated they will not be updating them.
  • The system is not very intuitive and can be difficult to learn. Having custom reports built is expensive.
  • Easier to pull data than previously on spreadsheets.
  • Easier to input data rather than using all paper.
We've spent more time learning how to use this product to best suit our needs than pulling data from it and working programs around it. For a while, we were unsure if the data that we were pulling is accurate because the OJP reports installed in the system are 5 years old.
No, Apricot has not helped us to secure more funding or secure more diversified funding streams.

Do you think Bonterra Case Management delivers good value for the price?

No

Are you happy with Bonterra Case Management's feature set?

No

Did Bonterra Case Management live up to sales and marketing promises?

No

Did implementation of Bonterra Case Management go as expected?

No

Would you buy Bonterra Case Management again?

No

I think that Apricot Social Solutions can work well for any organization that has the time and finances to invest a lot of resources into it. If you need reports updated frequently, this may not be the system for you unless you're super tech-savvy! I am fairly comfortable with technology and databases, and Apricot has taken me several years to learn and understand comfortably. I do still have to do a fair amount of manipulation during reporting periods because it doesn't seem like the pre-built reports (which we purchased the service for because we were assured they were accurate and would save us so much time) pull the correct information.