ClickUp

ClickUp

Customer Verified
Top Rated
Score 8.6 out of 10
Top Rated
ClickUp

Overview

What is ClickUp?

ClickUp is an all-in-one productivity platform.

It’s a hub where teams can come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, and Whiteboard. Customized with just a few clicks, ClickUp lets teams of all types...
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Recent Reviews

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How ClickUp Differs From Its Competitors

Collaboration

Elimination of emails for most project communications has been beneficial. Email is where tasks get lost and forgotten. Projects are more easily tracked and kept on schedule.
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Collaboration

It's much easier to get a quick glance at the project status and see what's in the pipeline. Collaboration withing the team has also improved.
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All-in-One Productivity Platform

With ClickUp we need a lot less email, Slack and other follow-ups. We don't have to juggle between several Google Docs sheets with product status updates etc. Even if we do need to browse them, Clickup makes it easy to combine them and view at once.
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Collaboration

we now do daily 15 min meetings with ClickUp to help us keep track of the project task and to identify problems quickly
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Collaboration

In almost every organization where I deploy ClickUp, other departments tend to take note. They are impressed with the transparency created by the system and how it enables to make better resourcing decisions. The fact that ClickUp can serve as a hub for all communications, files and many …
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All-in-One Productivity Platform

ClickUp integrates with almost anything, and creates transparency in workloads, tasks and milestones. It helps break complex goals into achievable tasks and provides the tools to create a structure to process these. It enables teams to easily take what's currently living as ideas in their heads, …
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Collaboration

By using ClickUp, our team can manage projects and tasks more efficiently, track progress, and share information more effectively, which can lead to improved collaboration and better overall results. Additionally, ClickUp's integration with other tools and platforms has further improved …
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All-in-One Productivity Platform

We haven't used much of the automation features yet but we are trying to get them up and running. Currently, we are looking at how automations will impact other systems etc.
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Collaboration

It has been possible to observe a better control of the cases, better follow-up and better document management of the cases. All employees who should be aware of a case become aware as soon as a task is created. The management and creation of cases and assignment of tasks is easy, a good way to …
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Collaboration

I work with other freelancers. Typically, freelancers prefer to work alone and they often dislike using a client's software - which is understandable as learning new PM tools takes a long time. With ClickUp, I have had no complaints or difficulties with onboarding freelancers. This has made it far …
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All-in-One Productivity Platform

ClickUp has replaced almost all PM tools. The only other tool I use is email and Google Calender. I couldn't be happier, because I find that complex tech stacks complicate my work instead of allowing me to focus on what is important. ClickUp is an excellent all-in-one tool that has simplified our …
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Collaboration

So far we have implemented ClickUp in only one part of our organization. Within the team it helped us to see what is being done and by whom. To see the planned schedule and allocate resources accordingly. We would like to expand ClickUp to more departments, but it would take some time.
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Collaboration

It's easier to follow the progress of others involved as we can see the list of all tasks and responsible people.
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Collaboration

Right now, my organization still use Jira and ClickUp is just internal to Vietnam IT Team. However it is very useful even to organize meeting, as mentioned before, the tool is very flexible and its feature can easily be use for various different use case than it is initially intended to.
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Collaboration

Since adopting ClickUp, it helps us a lot. It helps us manage our time and the projects handling made it easy track along with the proper times management of the projects. It helps us a lot to deliever the projects before the deadline of the projects. It has a track of the resources been used …
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All-in-One Productivity Platform

It helps us a lot in work flow management,automating manual work, and integrating with tools in your existing tech stack. It process improved a lot after the ClickUp is implement it simplify our work, it made easy to track the workload of the individual in a team, the products are maintined well …
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Collaboration

We now have teams that are separate by function and geography working on synchronised tasks. So the Partnerships team and the Communications team have seperate spaces in ClickUp but shared tasks which is critical for aligned effort to project outcomes. We also communciate across teams using …
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All-in-One Productivity Platform

We havent progressed much with automation. We have set up Outlook integration for all team members so they can shift tasks out of Outlook directly into ClickUp - this has improved visibility across the teams and reduced lost or forgotten tasks that sink to the bottom of the email inbox.
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Collaboration

Before we had ClickUp, everything was done in Slack - all communications, reminders, tasks, etc. It was an absolute mess. Our dev team was using Jira but no one else was so anything that needed to be done, did not have a due date or expectation. Now, everything is in one place. We can see what is …
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Collaboration

We didn't have to feel lost often. We made sure to share complete communications through comments on ClickUp. Everyone leaves feedback on any matter.
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Collaboration

We use ClickUp at organization level, and I can tell is great to know and have all projects and all info on those project in just one place. It helps us to create new projects that synergizes with the current ones, this is on of the main benefits we take from collaboration
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Collaboration

Collaboration on a per task and project basis has increased tremendously. It is much easier for users to create tasks, share info, and meet goals. Time tracking has allowed teams to better manage resources and shift focus as needed both internally and in the company as a whole.
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All-in-One Productivity Platform

Automated task creation from folder email addresses and integration with the company Slack has made a huge difference in workflow efficiency! Tasks that would have normally required manual creation or not created at all as a result are ready to be worked on without further thought by our teams.
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Collaboration

I do not use ClickUp for collaboration. It would only be useful if everyone has a ClickUp account.
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All-in-One Productivity Platform

ClickUp acts as a to-do list, task backlog, prioritization tool, and a note hub for me. It integrates with my email as well. You can also use ClickUp as your calendar but I personally do not.
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Collaboration

All of the above! ClickUp allowed complete visibility, based on privacy settings, to collaborate. Our culture was founded upon each voice mattering and thus anything ClickUp was open to feedback or recognition. Mainly, this occurred through tags and replying to comments. Loved that a discussion …
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Collaboration

They actually use the platform (HUGE), and follow communication protocols more as a result. Also, it's easier to manage layered nuances in project scope/creep that arise from BIG projects with unending to-dos. I have been able to evolve the very nature of work and how the information we use is …
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Collaboration

ClickUp really helped us with our general organization and team sharing. Instead of everything being logged on different platforms, everything is in one place. It is a lot more simple than searching all our emails for decision that were taken, tasks that needed to be done, etc. It is also very …
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All-in-One Productivity Platform

Yes, ClickUp was able to help us simplify our workflow be reducing the number of apps we use to track everything. We don't have many repetitive projects so we did not play much with the automations at the moment and I don't think our current situation needs it very much.
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Collaboration

We are still implementing the tool, but we have already managed to put our entire IT and fundraising area in a practical way and with good metrics, the service has become more automated and simple, in addition to being able to manage the demands without any employee being overloaded, the alerts …
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All-in-One Productivity Platform

We simplify the way to pass on demands and understand the demonstration and sales processes, in addition to fundraising without using a spreadsheet. with automation we managed to generate tasks and automatic alerts so that the teams do not miss anything this saves staff time and company resources …
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Collaboration

Cross-functional team collaboration is dependant upon company culture, regardless of which tool is used. However, ClickUp is a fantastic tool for supporting a collaborative culture.
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All-in-One Productivity Platform

Since adopting ClickUp our teams have slowly migrated away from Google docs for documentation and in fact documentation has improved significantly.
Additionally, we use integrations with Slack and email extensively to streamline workflow processes.
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Collaboration

We use ClickUp to manage the entire company's goals and initiatives. We use ClickUp to make decisions and allocate resources based on need. Our software engineering team leverages ClickUp to manage their agile process end-to-end.
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All-in-One Productivity Platform

It really has begun with us putting everything into ClickUp and working through thinning it out, rather than only putting high-priority items in ClickUp. Making it accessible to the broad organization has created a familiarity to get everyone on board and wanting to leverage the tool more.
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Collaboration

Our organization collaboration has improved with the use of ClickUp in variety of ways. By using ClickUp the stakeholders for whom we are often doing work for now have visibility on the status of whatever project we may be working on allows for others to see what others ideas for projects and …
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All-in-One Productivity Platform

We have simplified our task management. Prior to using ClickUp different members of the department would use a variety of different tools to track tasks and projects, with some member even using multiple different tools just themselves. ClickUp has helped to ensure everything is streamlined and no …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Task Management (419)
    9.2
    92%
  • Team Collaboration (394)
    9.1
    91%
  • Scheduling (333)
    8.1
    81%
  • Document Management (347)
    7.5
    75%

Reviewer Pros & Cons

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Video Reviews

5 videos

ClickUp Allows Project Status To Be Monitored By Whole Team To Stay On Track :Product Review
03:32
ClickUp Review: Works To Effectively Keep Collaboration On Track Across Offices
02:20
ClickUp Review: Enables Accountability Between Team Members When Working Projects
02:44
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Pricing

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Free

$0.00

Cloud

Unlimited

$9.00 ($5.00)

Cloud
per member per month (annual contract pricing)

Business

$19.00 ($12.00)

Cloud
per member per month (annual contract pricing)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://clickup.com/#pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Introducing ClickUp 3.0
01:11
Intro to ClickUp in 2 Minutes
02:06
How Hawke Media uses ClickUp to increase productivity
02:18
Best Free Project Management Software (ClickUp, Todoist, Trello, Airtable)
05:52
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.1Avg 7.8

Professional Services Automation

Features that support professional services organizations

6.9Avg 7.7
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Product Details

What is ClickUp?

ClickUp is an all-in-one productivity platform.

It’s a hub where teams can come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, and Whiteboard. Customized with just a few clicks, ClickUp lets teams of all types and sizes deliver work more effectively, boosting productivity to new heights.

ClickUp states its core mission is to make the world more productive by removing friction caused by using many different applications. ClickUp boasts millions of users and over 200,000 teams at companies like Samsung, IBM, Twitter, Uber, and Ubisoft.

ClickUp Features

Project Management Features

  • Supported: Task Management
  • Supported: Resource Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Team Collaboration
  • Supported: Support for Agile Methodology
  • Supported: Support for Waterfall Methodology
  • Supported: Document Management
  • Supported: Email integration
  • Supported: Mobile Access
  • Supported: Timesheet Tracking

Professional Services Automation Features

  • Supported: Project & financial reporting

ClickUp Screenshots

Screenshot of List ViewScreenshot of Box ViewScreenshot of Board ViewScreenshot of Calendar View

ClickUp Videos

Introducing ClickUp 3.0
An introduction to ClickUp.
How Hawke Media uses ClickUp to increase productivity
While many options can carry a large pricetag, there are tons of free project management software available. In this video produced by the TrustRadius team, learn why ClickUp is one of the best free project management software on the market.

ClickUp Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesEnglish, Spanish, French, German

Frequently Asked Questions

ClickUp starts at $0.

Trello, Asana, and monday.com are common alternatives for ClickUp.

Reviewers rate Task Management highest, with a score of 9.2.

The most common users of ClickUp are from Small Businesses (1-50 employees).

ClickUp Customer Size Distribution

Consumers35%
Small Businesses (1-50 employees)35%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews

(1-25 of 419)
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Score 9 out of 10
Vetted Review
Verified User
Project and task management across all departments. Large strategic projects with complex Gantt charts to relatively simple workflows are all handled inside ClickUp. Documentation is visible and searchable, automations enabled to make redundant tasks and approvals simple.
  • Automations for workflow
  • Customizable from simple checklists to complex Gantt charts
  • Automatic notifications and visibility for approvals
  • Attachments must be downloaded to print
  • Notifications must be configured per user and no global defaults can be altered
ClickUp enables simple task management and complex project management in one platform that encourages effective team collaboration. Customizable for every department to fit their specific needs with user created fields and automation. Assignments can be viewed easily either through web or mobile versions. Tagging makes it easy to request and document approvals, comments and overall project history. Good document storage capability with smart features such as integrated tasks and lists. For extremely complex construction or multi-year project management it may lack some power but should be suitable for most organizations. Love the help features, chat with support and use cases.
Score 8 out of 10
Vetted Review
Verified User
Great tool for project management and campaign planning. We're using it to make sure all campaigns are launching on time, all the necessary information (content, budget, target audience etc.) are in one place and available to everyone involved in the campaign.
  • Project planning (e.g. advertising campaigns)
  • Good user interface and intuitive features
  • Love the additional customisation options
  • I think some of the possible automation options could be on by default.
  • It seems like some automation features don't work in some occasions
It works really well for different-size teams in our organisation. Due to the possibility of customisation it's easily adjustable for the needs of different project management.
I can't think of any scenarios where this definitely wouldn't be suitable.
Score 10 out of 10
Vetted Review
Verified User
We used ClickUp to document and organize project task. The product helps us improve in productivity and helps each individual focus on the tasks they need to do. Our scope is to manage the daily task and projects of our whole department with ClickUp
  • organizing task
  • automations
  • subtasks
  • dashboards
  • differents types of viewa
  • have the option to assign the same person of the task to the subtasks automatically without the need to use an automation
  • have the option to visualize task by priority in the home section, to include them easily in the lineup even if they have not a date defined
  • improve loading time of whiteboard view
it is basically well suited to manage all types of projects and also dailey service systems
Score 10 out of 10
Vetted Review
Verified User
I've primarily deployed ClickUp for backlog and Sprint management for digital marketing departments in multiple B2B SaaS organizations. ClickUp's flexibility allows it to fit into any existing processes easily, and its adoption often takes no more than a week or so.
My teams and me find ourselves going to ClickUp for every single project or undertaking that requires documentation, process management of data management. Whatever we would usually combine several different apps for, we can get done in ClickUp.
  • Flexibility and customization of objects
  • Role management and ability to share content
  • Integrations and automation
  • Their rapid development sometimes leads to poorly positioned features and disconnect between the UX of functionalities.
  • Loading times and stability are an issue on occasion.
  • Personally I think they could focus on iterating more through their UserVoice feedback rather than coming up with new features constantly.
Due to its flexibility, ClickUp is a tool that can be implemented on, and for almost anything. Prior experience with similar tools is not required, and I am yet to run into a situation where I couldn't find use in ClickUp somehow.
The success of the implementation and adoption solely depends on well constructed processes and management. ClickUp isn't going to magically make your processes run better. If you have solid processes and lack the tool to coordinate these efficiently, ClickUp will help. Similarly it depends on the activity of its users to get the most out of the platform.
Score 10 out of 10
Vetted Review
Verified User
ClickUp helps us streamline our work processes, improve team collaboration and communication, and track the progress of tasks and projects. The scope of use can vary at times, but generally, we use it to manage projects, tasks, and to-do lists, track time and progress, schedule appointments and meetings, assign tasks, and collaborate with team members.
  • Organize Tasks
  • Display Them
  • Clean Interface
  • The animations lag sometimes
  • Sometimes when you change an item's status, it doesn't change in real-time so you have to refresh the page
Scenarios where ClickUp is well suited:
1. Project management: ClickUp offers a range of project management features, making it well suited for teams that need to manage multiple projects and tasks.
2. Collaboration: ClickUp has features like task assignments, comments, and notifications, making it easy for teams to collaborate and communicate effectively.
3. Time tracking: ClickUp provides time tracking features, allowing teams to accurately track the time they spend on tasks and projects.
4. Customization: ClickUp offers customization options, making it possible for teams to tailor the tool to their specific needs.

Scenarios where ClickUp may be less appropriate:
1. Complex project management: For organizations with complex project management needs, ClickUp may not offer all the features required.
2. Highly regulated industries: ClickUp may not meet the security and compliance requirements of highly regulated industries.
3. Large enterprises: ClickUp may not be well suited for large enterprises as it may not offer the scalability and integration capabilities required by such organizations.
Score 10 out of 10
Vetted Review
Verified User
  • Customer Service Platform
  • Sales
  • Service Desk
  • Support Ticketing
  • Support Ticketing
  • Sales
  • CRM
It is the best solution when you need a platform with which you can follow up with clients and manage support cases. It could also work as a ticket platform if you implement it with other software. It is an excellent platform for companies that are dedicated to customer service, sales tracking, technical support case resolution and account management.
Score 10 out of 10
Vetted Review
Verified User
We use ClickUp to keep track of projects. We have a wide range of copywriting projects for numerous clients with different teams working on each project. ClickUp helps us keep a digital to-do list that is easy to use but also highly customizable. This means that we're able to track projects, delegate tasks to the relevant teams/freelancers, and ensure that everything is executed correctly before the deadline. We've had difficulties with PM software in the past as other programs can be overly complex for new freelancers and team members to learn during the onboarding phase. As a result, learning and using other task management software becomes a tedious task in itself. Because ClickUp is as complex as you need it to be, we've been able to create a relatively simple system that meets all our needs and is incredibly user-friendly. In this way, ClickUp allows us to focus on our projects instead of spending valuable time and energy figuring out how to use it.
  • Can be as complex or as simple as you want it to be
  • Excellent options for customization
  • Simple, aesthetically pleasing design
  • Multiple views to make it easier to track projects
  • Easy to collaborate with others
  • User-friendly and easy to learn to use, even if you're not tech-savvy
  • Plenty of information out there on how to use ClickUp
  • More video tutorials
  • I struggled to unsubscribe from daily email notifications
As a freelancer and small business owner, I'd say that ClickUp is perfect for freelancers as well as small business owners. It's ideal for use on solo projects as well as work projects that require collaboration with others. I've used it for SCRUM-style projects and I found it to be the best PM tool for SCRUM. It's also extremely useful for personal use as it can function as a simple digital to-do list.
Far easier to use than any other PM tool. ClickUp is incredibly intuitive and had us saving time and energy within the first week of implementation. In my opinion, PM software should make it easier to focus on the deliverables - it shouldn't take all your time and energy to learn how to use the tool in the first place. ClickUp is a user-friendly tool that actually helps us focus on what's important.
Score 10 out of 10
Vetted Review
Verified User
We use ClickUp to monitor team members workload and to track progress on projects.
ClickUp is used to assign tasks to team members, to communicate via Comment section, see status of tasks, to see expected workload and planned projects.
Use automations heavily to automate some of the processes.
Our teams work on projects which varies in size and complexity. Users track time spent on projects, while managers oversee project progress using available ClickUp views.
  • good UI/UX
  • automations are very helpful
  • ability to communicate via Comments
  • ability to provide all required information for given project within ClickUp without needing to rely on emails
  • real time overview of progress shared with all Watchers and Assignees
  • Automations can be improved - more functionality, better conditional "programming" of automations
  • ability to auto archive tasks after some time they are in Completed stage
  • sometimes automations does not work even they are correctly set up
  • if more users are assigned to one task and estimated time is set, then in workload view this is not recognized (every user have their time calculated on total time estimated for task). I would rather to see total time of task to be divided to all assigned users - at least have a option to enable this behavior
  • Time estimation for task does not work with time estimations for subtask in given parent task. I would like to see option where I can enable to have total estimated time of parent task to be calculated by suming up all times estimated for all subtask in given parent task.
Well suited - monitor project progress and resource allocation. Less appropriate - to manage complex tasks which have many small required sub-steps (it can be done, but it is very cumbersome to set up).
Score 5 out of 10
Vetted Review
Verified User
It's the primary tool for managing my tasks. Every time I receive a new one I add it to ClickUp. At the beginning of a new week, I plan and sort the tasks according to priorities and time limits. It's easy to view the progress and make adjustments if needed. Although I mostly use a list view for the week, the calendar view gives me a good idea of the big picture.
  • List of specific tasks per day based on deadline
  • Different statuses to explain the progress
  • Other data columns to add
  • List is good but it does not explain the starting date. If it is a longer task I will see it as my priority only for the last day
ClickUp is good when company has a complex structure and it cares a lot about on-time project management e.g. there is a great integration with Jira that sends tasks automatically to ClickUp. As I only add tasks and deadlines, I don't see a big difference from other, more simple tools.
Score 10 out of 10
Vetted Review
Verified User
Today we are using ClickUp in Vietnam only, to manage 3 backlogs : our website, backoffice and mobile APP. We are also testing sprint feature and using it to sumarize meeting.
  • The user interface is excellent, especially when coming from Jira, its game breaker
  • The flexibility of the tool is very good, easy to adapt it to our process, instead of opposite
  • I have been using the free version in small startup for a while, never needed to pay
  • The pricing options are only per members which can make the GAP between free and paid to small to cross, especially when already have other "official" tools in the corporate
Base on my experience , managing task , backlog , sprint , are perfect use case. I even use it to prepare recurring meeting with the sprint system, I create one sprint for the recurring meeting and add the point we need to talk about in the corresponding sprint.
Score 10 out of 10
Vetted Review
Verified User
It helps us keep track of the products been completed.
  • Loading time is too long sometimes, which hampers the work load
  • The multi-list task on ClickUp should be free for some extent.
  • The checklist of the task in ClickUp sometimes takes much time to load
  • Loading issues should not come while loading the projects.
Suited: I like the most is handling multiple projects with ease of work along with the tracking of work completed on the modules along with the remaining work needs to be done on modules.
Less appropriate:ClickUp software: I dislike the most that it might take time to load the project details sometimes, and when we try to multi listing the task, then it will not work in the free trial.
February 02, 2023

You've got to try ClickUp

Score 10 out of 10
Vetted Review
Verified User
ClickUp is used across our Marketing, Communications, Philanthropy and Partnerships teams. We use it to manage all our BAU tasks and project management tasks. It has greatly improved the visibility of work across team members and increased accountability for execuing responsibilities. Updates of work and requests for input from someone other than the task owner is done through mentions in comments.
  • integrate with Outlook to create tasks direct from my Outlook inbox
  • flexibility of view across all levels of work allowing you see status of tasks in any way you wish
  • for managers the ability to see work across multiple teams is very valuable
  • I use Table view as my primary view. When I click on a task it edits the task name instead of opening the task - this is very frustrating. There should be an icon at the end of the name to edit the task name.
  • improved duplication of status levels across all spaces and lists. I find I need to recreate my unique status set when I add a new space or list
  • in mobile view condense empty fields (e.g. description) so sub-tasks arent pushed down so far
I regularly recommend ClickUp to colleagues. I've used Trello, Jira, Smartsheet, monday.com, and Basecamp and looked at several others but only ClickUp has the combination of flexibility and structure to enable me to manage my own work in the same tool as multiple teams who share some but not all tasks. We are staying with ClickUp for the long haul.
Score 9 out of 10
Vetted Review
Verified User
We had too many systems that did not talk to each other. And we are an agency and we were only tracking one departments hours and manually having to do work against each client. Our approval process also was not great.

Now everything is a task, everything is in one place, and we have real time oversight into what we are doing
  • Tasks
  • Calendar View of tasks
  • tracking time
  • Tracking people versus tasks
  • some budgeting functionality
  • ease of moving from one section to another
ClickUp works great to track all tasks for your team. It really has helped us put into perspective how time is being used without waiting a whole week. We use it as a content calendar and find it very very helpful to organize. We hold documents. We use it to communicate with clients. While time billing is not the best, we use estimated time as the approved time. If a task goes over the estimated time we can figure out why. Again, this is not done by each member of the team. But we still use it
Kimberly Daniela Mc Cubbin Alva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ClickUp helps us organize our work. As a Development Team member, I know the struggles with finding the key tool to keep track of all the requests that need to be developed, and integrating with other tools where the code is built. ClickUp has found a way to kick those 2 problems, including great ways to organize the information (what they call "Views") which is really helpful when looking for the best way of organizing your work, same happens with the dashboards which I consider a total win since those work as a filter for looking for the exact information that needs to be tracked. They are doing amazing with all the tools and widgets provided to make it smooth to manage a team, even an organization.
  • Boards
  • Dashboards
  • Integrations
  • Different Views
  • Widgets
  • Improve filters on dashboards
  • Undo tickets mergings
  • More ways to organize tickets by setting an order
ClickUp is great at: - Organizing information in different board views - Creating Dashboards to filter important information to follow-up - Integrating with different tools - Being customizable as needed - Creating automation - Customer Support. ClickUp needs to improve: - Filtering in dashboards - Tickets organization to make it more dynamic - Access from mobile apps
Score 9 out of 10
Vetted Review
Verified User
We utilized ClickUp to manage our group projects using agile methodology. We build custom databases and it can get hard to meet deadlines or know who is responsible for what. ClickUp is a great environment where we can orchestrate all of our project requirements and set deadlines, and schedules, and even make assignments.
  • Scheuling
  • User assignments
  • Project environments breakouts
  • I feel that the design needs more simplicity
  • I often find myself getting lazy to plug in my requirements because of the design.
ClickUp is a great tool for any project management. I would suggest avoiding ClickUp if the project you are working on is small. ClickUp is more designed to address big projects with many team members that cannot be simply managed.
Score 10 out of 10
Vetted Review
Verified User
I use ClickUp organizing my sprint planning, checking the statuses of my tasks and from my colleagues. We use it to help and accelerate our daily meetings from our Scrum ritual. It helps me out getting to know the progress of my sprint, the progress of my tasks and to keep an organized backlog for all of my errands. The amount of custom features ClickUp offer is amazing!
  • Sprint planning and management
  • Variety of possible visualizations (dashboards, views, etc.)
  • Integrations and automations features are amazing and you won't find anywhere else
  • Project management is particularly great in this tool
  • ClickUp is highly customizable, and it needs effort to make UI/UX better to correspond this complexity
  • The Dashboards from sprints are not quite functional
  • You could create a library so that users could develop ClickUp custom Apps. This would be groundbreaking!
ClickUp is well suited for Scrum, kanban, scrumban agile methodologies, once you can plan sprint and visually track your progress and the progress from your Colleagues. You can allocate sprint points/time based scores and also keep track of your and your team's productivity. I think the next step for ClickUp would be implementing a tool for BPM, like Flow charts and process design. Click up isn't meant for this but it potentially could.
Max Segal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We can accurately track progress on projects and bugs or issues that arise after project completion. Developers can link specific code release to ClickUp tickets and integrate it with our company Slack. We also use it for general IT ticketing and other non-project tasks and issues. It is even more valuable given our dispersed personnel due to the pandemic. Our productivity has actually increased since everyone started working from home as a result of using ClickUp!
  • Task and time tracking
  • Easy task creation with many auto options
  • Great integration with other apps, such as Slack and Google Works
  • Search functionality isn't 100%, sometimes doesn't find what you're looking for
  • Occasional platform issues or slowness
We have created forms that allow users to create formatted tasks for developers, IT and creative & other staff for projects, trouble tickets, compliance initiatives, and more. The email addresses for specific folders also allows for easy task creation from end users and external sources like automated alerts. The time tracking feature allows management to better allocate resources and find operational inefficiencies. I personally and others find it a good system for document organization based on tasks and projects though others find it less so.
February 02, 2023

Greatly Enjoying ClickUp

Score 8 out of 10
Vetted Review
Verified User
I use ClickUp just for myself. I have the Business plan and I love it. I use ClickUp as a task management program. I plan my day around the tasks that I have prioritized. I also use ClickUp as a task backlog, so that I don't forget any tasks that I cannot complete for a long while. I attach emails and documents to my tasks so that I have all of the relevant materials on hand when I go to complete them. I also use the time-tracking feature occasionally if I am interested in task duration. The automations are very helpful for "snoozing" tasks, so that a task that hasn't started yet doesn't appear on my to-do list until it starts. I love the customizable features of ClickUp and use it every day. I have also used ClickUp to manage my personal tasks, and as a document/note-storing platform. I highly recommend it to anyone who is technologically inclined and not afraid of a moderate learning curve.
  • Customizeability
  • Task & Project Management
  • Note/Document storage
  • Task backlog management
  • Built-in ability to snooze tasks (rather than building it myself using automations)
  • Automations randomly break sometimes and do not notify me that they have stopped working (ex. at random times my Active Status selection disappears and the automation doesn't tell me that there is no longer a status selected)
  • I would like the ability to limit the Home tab to only my dedicated Work space, and not have my Personal space included
  • Drag-and-drop dependencies would be great!
ClickUp is well-suited to individuals who want a robust task management/to-do software and enjoy customization. It is also ideal for supervisors that manage projects, where everyone on the team has a ClickUp account. ClickUp can track separate projects effectively, and would be great at iterative projects through the use of templates. ClickUp would be confusing for anyone who is not excited by technology, and I find that about once per month/quarter it is helpful to take a look through all of your lists and make sure that no tasks have fallen by the wayside. You also need to have the time to check off tasks when you complete them. So, anyone who is not able/willing to put in the time to manage the software every once and a while could become overwhelmed by it.
ClickUp support has always been fast and able to resolve my issues.
Briettny Curtner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ClickUp centralized our day-to-day operations, SOPs, and promoted collaboration across the department. My role oversaw scholarship administration and success coaching. There were deadlines and documentation that click up assisted with keeping organized. We loved the dependency feature because our department worked cross-functionally too. This helped with knowing what next steps we were waiting for. The ability to control the privacy settings of each workspace also made it easier for the team to share relevant info. Lastly, the whiteboard feature? Obsessed. This tool was often used during team meetings to brainstorm ideas or elaborate more on certain initiatives.
  • provide multiple modalities of efficiency, such as list, project timeline, or whiteboards
  • provided templates and customizable statuses made it very helpful to track project progress
  • communication by commenting or tagging a team member made collaboration organic within our team
  • I'd like to see the data analytics of how Click is used be improved, such as the average length of tasks being in a certain status or workload capacity across the team
  • Integrations with other tools, such as slack, teams, or drive
Useful: everything - operations, sales, supervision, stand ups, and more
Not useful: ??? I use it in my personal life since leaving my role in which it was introduced to me
Inriel Romero, Growth Marketing Expert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Complete project and production management platform that aggregates all critical components of our work/with clients at scale. It is our central sales CRM aggregator and a host of other necessary tools to better our workflow and deliver best-in-class results. We capitalize on the constant innovations to create stellar outcomes across the entire spectrum of our business.
  • All in one business aggregator
  • Streamlined task and process management
  • Epic tools running parallel to create streamlined efficiencies across our organization
  • Folder tree hierarchy for documents
  • LIVE editable/embeddable in other apps like Miro for tasks/docs etc.
ClickUp is a perfect repository and data management center, allowing cross-lateral collaboration across teams and many workflows. It is a great all-in-one platform, from tracking tasks to onboarding clients, managing large data sets in dashboards, and more. As for less appropriate, for slack like comms or other high touch areas requiring more automation or ability to use like CRM. (it's close but does not replace automation mktg platforms or other CRM's, yet!)
Score 10 out of 10
Vetted Review
Verified User
We use ClickUp to manage the different projects, and track different to-do lists. It enables us to track and prioritise work for our team members. We also use it a little bit as a product management tool. It is very useful to help us gather everything in one place. We can log and prioritize needed features, brainstorm ideas, etc.
  • Very easily customizable to meet our needs. We were able to setup a structure that makes sense for our project and it can do basic stuff or more complicated stuff at the same time, we are not stuck to a single way of working.
  • It is extremely user friendly, we did not need any extensive training to get started.
  • The interface is pretty nice, and again, I think the customizability is really the strong point.
  • Since it is web based, sometimes the interface is a bit slow.
I would recommend it for anyone in a small to medium business who need to manage tasks or projects and to-dos. If you have projects, tasks and people to manage and some to-do lists, it pretty much replaces all the differents tools we had. I get the feeling that maybe for very large project it might not work as well but I didn't not try the higher paid tiers, so maybe it would be okay as well.
Score 10 out of 10
Vetted Review
Verified User
We had many problems with communication and manual work, with endless spreadsheets and always very long documents to be passed on that were always missing some information.

With ClickUp we were able to significantly reduce the number of spreadsheets and implement and correlate areas with joint processes, we even stopped using a simple management tool made by us to adhere to ClickUp for documentation and history generation management. which made it much easier for us to visualize the process being carried out, and by whom, in addition to saving time and practicality. the possibility of customizing your workflow within ClickUp makes us feel free to create and review processes that work and integrate well with what we need in terms of reports and statistics for each area. Of course there are interface points and better usability that can be improved, bringing the simple so that the tool can be better taught to the team would be paramount, many times it takes a lot of clicks to get where you want and some things are not as intuitive as they could be, how to remove dashboards from formula fields, this is something we need and could be improved faster. But even with this it's an amazing tool.
  • operational management
  • workflow customization
  • customizing reports and dashboards
  • IT
  • Sales
  • Operational Costumer Service
it's perfect for generating calendars and marketing tracking. We made all the control of our marketing calendar on it and it has been a very valuable help, with the possibility of generating public links so that it can be shared between teams, it is very easy. We had difficulty building an intuitive CRM, since the business line is more specific and has its particularities, the little possibility of handling and taking reports from the formula fields after a lot of manual work and manual repetition. in addition to not being able to proceed with the information for a new task created without having to copy it completely. That's why not so good for managing sales with very specific customers and value calculations
Mitch Stephens, PMP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In the Cybersecurity org I manage a portfolio of work including individual projects, programs as well as org roadmap planning. Additionally, I am the ClickUp SME for Cyber and I work with teams to customize CU based on specific needs and use cases.
  • Customizing task hierarchy and rollup
  • Adding tasks to multiple lists
  • Field customization
  • Dashboards have a learning curve and are limited given the wide range of content possible in a list
  • Publishing and viewing dashboards like in Power BI
  • Much more informational documentation is needed for building formulas using the custom formula field.
ClickUp will excel in virtually any setting where formal work management is required when the work is more technical in nature. Non-technical work, such as construction, the adoption rate would be slower, but in the right hands it would still be suited.

CRM or help desk use cases are possible with field customization, but building this custom functionality isn't easy.
February 02, 2023

A tool for all

Becky Rittenhouse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
ClickUp is used as a cross-departmental tool to collaborate and build. We have everything from software engineering to marketing management in ClickUp. We selected the product to be versatile and hosted in one spot. It has become a one-stop shop for everyone to collaborate and work together.
  • Versatility - each group/department is able to mold ClickUp into what they need it to do
  • Learning - the ClickUp help center has a plethora of information to help you design your space how you need it
  • Intuitive - each person that we invite to ClickUp catches on to basic things quickly
  • Super User training - it is easy to learn the basics of ClickUp, but you really have to dig around or ask a ClickUp employee to figure out the deep knowledge of ClickUp
  • Automation Customization - we run into a number of scenarios we would like to see automated, but the functionality doesn't exist
  • Docs - this area has come a long way, but it is still pretty clunky
ClickUp handles Sprint planning and execution very well. It also handles all levels of Project Management well. We attempted to use ClickUp as a ticketing system for users needing tech support, and it doesn't have the email sophistication to make it work fully
Score 8 out of 10
Vetted Review
Verified User
We use ClickUp to track all work done within our department. From large projects down to my small tasks everyone is able to maintain visibility and hold accountability while using the site. Whether the project takes months or weeks to complete or just a few hours, ClickUp helps us with all of our business needs.
  • Showing Visibility of all Projects
  • Implementation of Spring Cycles
  • Providing personalized Boards as well as department specific
  • Moving the stages of an activity
  • Attaching emails through the outlook integrations
  • Closing out a task/activity
It is great for partner work where you can create a set list of subtasks and assign certain tasks to different members of the group. This helps to avoid any confusion someone may have on what they have been assigned. It is not as well suited for quick 5/10 minute tasks as by the time you make the task it isn't taking too much longer than the task itself.
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