ClickUp Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-15 of 15)

Judy Hellen profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
From the moment we adopted ClickUp software, tracking, and organization of company projects has become very easy and effective. From simple lists to complicated projects, ClickUp software has been used to get things done as expected. It is widely used by this organization to address task management problem and track the progress of the ongoing tasks.
  • This software organizes and categorizes different projects in an excellent manner. It allows color-coding of different categories of a project as main headers with subtasks underneath
  • It allows sorting and filtration of tasks with priority. This enables the project team to work on urgent tasks first
  • It supports mass editing of projects. This is achieved through the selection of multiple project lines, changing their due date, setting their priority and performing other modifications at the same time
  • Although the color-coding feature is very useful, those colors are extremely light which makes it hard to notice them. More color coding options would make it better.
Tracking and organization of company projects is very easy and effective with ClickUp software. From simple lists to complicated projects, ClickUp software has been used to get things done as expected. It is a very effective software when addressing task management problem and tracking the progress of organization ongoing tasks and projects.
Read Judy Hellen's full review
Vincent Misiewicz profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
ClickUp is our agency-wide project management and task organization tool. It is being used for all teams (PPC, SEO, dev and creative) to at least some degree. Over the past 5 years we've tried to do this with every major platform (Asana, Teamwork, Trello) and have never stayed with one solution for more than a year or so for various reasons. ClickUp is by far my favorite platform personally, as it is easy to setup, personalize, automate and collaborate with other team members.
  • Easy to setup tasks, lists and assign to other team members.
  • Following tasks and projects is straightforward, all relevant information can be included in an organized manner.
  • Automation and schedule of recurring tasks is designed well, much more so than other platforms like Trello.
  • The notification emails are a little much, I believe they can be personalized but it can still overload your email if not set properly.
  • Small detail, but when you're using the Harvest integration, and have multiple projects/clients, when you go to track time for a task, it does not always relate to that particular client. Annoying and every other tool does this correctly.
  • Little bit of a learning curve getting the initial projects/tasks created but not much different than comparable platforms.
ClickUp is well suited for an agency or organization that may have clients that multiple teams are involved with. For example, marketing agency that does SEO, PPC, and dev projects for the same client. This helps keep all work and progress in one place, making keeping track of operational efficiency a lot easier. Since I've been at an agency for a while, I am not sure how else the "Folders" or "Lists" would else be organized, but I'm sure these could even be used for large internal projects, with multiple teams working on individual aspects of it.
Read Vincent Misiewicz's full review
Berlynn Pierce profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
ClickUp is used by our email and CRM teams to manage team projects as well as individual tasks.
  • We were using Trello but found it doesn't have the same capacity that ClickUp offers as far as allowing watchers on different projects/tasks and providing more views (board, calendar, list, and even Gantt chart if you have the premium version).
  • We love the ability to create recurring tasks especially for the email team and their weekly build.
  • In many cases the tools we have used previously are good for tasks, but not for projects. We can create dependencies and sub-tasks with due dates under a project and that has been extremely useful.
  • There is a filter and a search bar labeled "filter" that's confusing. I would assume it would just be "search."
  • The filter also states that you can list sub-tasks however it only displays one sub-task when this particular card has 4. The one it displays is also third on the list, strange functionality.
  • If filtered by sub-tasks when you click on the card, it only goes to the sub-task not the project as a whole.
  • The amount of notifications is super intense. I turned them off because I was getting a notification for the creation of a card, any changes made to the card, upcoming due date, past due date, comments made, etc. There are notifications that need to be set for Comments, Tasks, Dates, Apps, and Integrations for Email, Mobile, Web (in-app) and Browser. It took quite some time setting this up.
We have tried three project management tools. Trello was too manual, ClickUp is more sophisticated, and Asana is geared most toward projects but has plenty of its own difficulties. ClickUp is simple to use, is a good communication tool, has the ability to set dependencies, sub-tasks (with due dates), recurring tasks, and has 3 views in the basic tool.
Read Berlynn Pierce's full review
Mike Muller profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source
ClickUp is being used as our internal project management system. It's being used by our entire agency as the tool to manage all our projects, tasks timelines and billing. It has replaced an older system and has allowed us to move toward a more agile project management flow and helped improve internal communications.
  • Task management.
  • Internal communications.
  • Project organization.
  • Cannot track on a project level. Clickup is very task oriented
  • Sometimes difficult to find things.
  • Needs more flexible reporting. Customized reports would be great
  • Better resource management
Great for task management when you have lots of projects that have many different kinds of tasks. Works well when mixing traditional creative projects along with digital projects. It also works well when there is a lot of internal communication that needs to be tracked as part of a project.
Read Mike Muller's full review
Brittany Bartoli profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use ClickUp across the entire organization. I am a project manager and I use it to assign and track tasks for our design, development and marketing teams. It also allows us to easily track the time of our team members by task, which is helpful for internal resource planning as well as managing time for our retainer-based clients.
  • Time tracking and estimation: Team members can estimate and track their time for each task in real time or go back and log time they may have forgotten to track earlier. Our team works in 2-week sprints and the estimation allows us to make sure no one is going to be overloaded in the upcoming sprint so that we can reassign work accordingly.
  • Ease of use: Almost everything in clickup can be dragged/dropped so reordering tasks or projects to stay organized is super simple. Also, onboarding new team members is very easy with such a simple interface.
  • Customizable statuses: ClickUp allows you to customize your statuses for tasks within a certain list. Many project management tools that I've used pigeon hole you into using their preset statuses. This is extremely helpful because we may need different statuses for tasks depending on the nature of the project.
  • Attachments: I wish there was a simple way to move an attachment from one task to another. I have to do that a lot, and as it stands today, I have to download the attachment and then re-upload it to the new task.
  • Ordering of projects: When you add a new project, it always appears at the bottom of the list of projects. I wish there was a simple way to sort your projects by certain criteria (alphabetically, etc.).
  • Bugs: There's no function for adding bugs to a specific task. Our team utilizes the subtasks when we are going through QA, but it's not ideal.
ClickUp is great if you're looking for a user-friendly way to manage your projects, tasks and time spent. If you're looking for a tool that is more specific to a certain project management methodology (Agile, etc.), it probably is not the best solution, but can still be utilized in a way that fits any method.
Read Brittany Bartoli's full review
Raphael Sanguinete profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
ClickUp is being used across all of the organization, but with a focus on managing projects that have specific start and end dates. We use it to organize our roadmaps, Gantt Charts, tasks, subtasks, goals, and portfolios. Having all of these ClickUp features as a strategic resource for our analysis allows us to better manage our projects and make changes in productions with confidence.
  • Lots of different and complementary features.
  • The tool is very customizable for different processes and workflows.
  • ClickUp 2.0, that's in beta, brings a lot of improvements, both in features and in performance.
  • The performance of the tool lowers when many tasks are visible.
  • You can't reorganize the order of the tasks in the new "inbox" view.
  • The description field and side panel of the tasks could be better.
CickUp is well suited for teams that heavily need project management tools and features, even when understanding the tool itself and creating custom processes for each project can take a lot of time. It's a huge amount of initial work that pays off for this kind of enterprise. On the other hand, companies or projects that have light project management needs maybe will be better served by simpler PM tools.
Read Raphael Sanguinete's full review
Barbara Carneiro profile photo
July 31, 2019

Excellent!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We've been using it as it was introduced to us by a client for project management. We were invited to participate as it was the project management system our client was using so we were invited to the project. As a web design firm, it is being used to track tasks between many providers for the project.
  • Task tracking
  • Simplicity and ease of use
  • Very intuitive UI
  • Nothing I can note at the moment.
ClickUp is a very easy to use system and the app works great as well. It has a very clean interface, which I appreciate, given many of the other project management systems are so busy. Yet, although it's clean, it has many functionalities that allow for a successful project management, specially with remote teams.
Read Barbara Carneiro's full review
Nichole Pelaez profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
ClickUp is being used to track and organize all of the projects we have going on. From major design projects to simple to-do lists, we use ClickUp to get things done. It is used company-wide and addresses the problem of task management to see progress and ongoing tasks that need to be executed.
  • Organize categories and different projects. Each category can be color-coded and used as the main header to see subtasks underneath.
  • Filtering tasks, and sorting by priority is extremely helpful to be able to work on urgent tasks, and see what you've prioritized for the day.
  • Mass edits can be used by selecting multiple task lines and you can change a due date, set a priority and many more all at one time.
  • Multiple views like list form, calendar form, and a board view are super helpful in seeing your own progress and feel customizable with litter effort.
  • The colors are extremely light and barely noticeable, so more color coding options would better.
ClickUp is great for all organizations, but particularly for small businesses and startups because it's easy to use and robust, especially in the free plan. They offer tools that most other platforms charge for and it is very easy to manage anything with zero training on how to use the platform.
Read Nichole Pelaez's full review
Alfred Titus profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Its not a secret that ClickUp software has been very useful in this organization. It has helped us manage our projects and tasks tremendously. Despite the small size of our management team, many projects can be managed simultaneously and help us meet the desires and needs of our customers in terms of communication, marketing, and fundraising. Before adopting this software, we would waste a lot of time in
meetings and coordinating with staff members through emails. With ClickUp software, the process has been streamlined to an extent that projects are completed
within their stipulated deadlines.
  • The software allows us to generate reports on project progress to ensure deadlines are met
  • It provides different approaches to view tasks in progress like dashboard, list and timelines
  • This software has a very interactive user interface which makes it attractive to work with
  • The software should have a free version to help potential users gain experience before purchasing
  • The software tends to send too many emails in terms of notifications which is not pleasing. It should be consolidated to avoid that
To any organization struggling with how to manage their projects, ClickUp will help in task collaboration. With this software, people can keep track of the to-do list items and work on those tasks within the stipulated time. It also helps the project management team to track the overall progress of the projects to ensure deadlines are kept.
Read Alfred Titus's full review
No photo available
October 15, 2019

ClickUp = Plug and play

Score 8 out of 10
Vetted Review
Verified User
Review Source
We are currently using ClickUp alongside our other project management tool but using ClickUp for internal projects that span multiple departments. As the software is so affordable we can rotate users on a project basis. This allows us to keep all aspects of the project current and available across campus.
  • Different spaces so you can use it for multiple departments.
  • Kanban boards.
  • Excellent task/sub-task management.
  • High level of customization.
  • The interface takes a little getting used to.
  • Needs more contrast to have cards stand out more.
  • Takes a little work to optimize it for different processes (like scrum) but the templates and documentation are a big help.
ClickUp is useful anywhere you can imagine needing a project management tool. It is almost infinitely customizable and the pricing is outstanding. It allows for tasks/subtask and resource allocation.

If you are really into heavy reporting it may be a little light. We have been using it for task-based projects only so we have not really delved into the time and resource management features.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use this tool to manage my team’s web design and development tasks. We work in 2-week sprints, and were previously using a clunkier tool that was more suited to teams using Agile. Though this program isn’t specifically used for Agile, it’s much more user-friendly, and we’ve been able to adapt it to match our processes. It also gives us the ability to estimate and log hours for each task so that we can plan for future tasks.
  • Time tracking: add estimates and time spent on each task.
  • Easy to use: you can create different teams and lists within those teams to help organize your work. The drag/drop capabilities for tasks is also very helpful.
  • The ability to customize statuses for tasks: We have a marketing team, a design team, and a development team, and we’re able to customize the available task status lists for each team to make them more relevant to our workflow.
  • We would love the ability to integrate our Gantt charts into the tool.
  • There should be an easier way to track bugs during testing.
  • Projects should automatically sort in alphabetical order. I have to drag each new project into the correct location on our project list.
If you’re looking for a program that is specifically suited for a certain project management methodology, this may not be the tool for you. If you’re looking for a tool that is flexible and user-friendly, ClickUp does the job.
Read this authenticated review
McKay Salisbury profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Every single thing that happens in our business goes through ClickUp. It's so great having a central hub for everything. Everything I want to do, I put in there. Also, when I'm working with clients, I create project plans and assign my employees to each of them. They go in, complete the tasks, make comments when they run into issues, collaborate, and move forward. With ClickUp, none of our clients or their needs slip through the cracks. We also have recurring tasks to constantly check their Amazon accounts, ads, and continually improve them.
  • RECURRING TASKS - Their recurring tasks are great. There are all kinds of customizations you can use for how often tasks recur. Also, comments on recurring tasks get carried every time the task recurs, so you never forget anything. This was a big reason why we picked ClickUp over other tools.
  • TASK STRUCTURE - It's very easy to use and keep everything into the correct tasks. Mentioning other tasks makes it easy to string things together. Also, it's great that we can assign comments, that makes it so we don't have to create quite as many tasks. Also, when a manager needs to review work, staff can just say "finished this draft, can you review?" and assign their manager. Their manager can mark it as complete once they've reviewed it. SO EASY
  • CHROME EXTENSION - I love their chrome extension. I can click a button and create tasks in ClickUp without ever leaving my email, it also puts the email in the task as an attachment. I can also attach emails to tasks, which is great.
  • List Templates - They have list templates, but the due dates get all mixed up whenever you use them. Right now you have to set specific dates and when you create the list using the template, you just set the first start date and all the other dates get moved according to that first date. However, usually I care more about the LAST due date, not the first. Also, they don't skip weekends or anything. I wish there was a way to set the due dates as "Day 1, Day 2" etc. and to have them skip weekends when they are created.
  • Sharing Settings - They've kind of fixed this but before you could only control privacy access on the space level. Now you can set it on anything, however, there isn't a way to share lists, projects, or tasks with clients without them creating a login. They are planning to have this fixed soon though
  • Documents and Files - You can easily attach files to tasks or lists, which is great. I would like it if you could also have an area where you could have files that pertain to the whole project, or the whole space, without having to be put in a specific list or task.
ClickUp is great for basically every business. I think if you need recurring tasks, ClickUp is a clear winner as I don't think that is offered with Basecamp. Also, their free version is great! We just use the free version, even though the paid version is cheap, because it has everything you need.

I think the important thing is to make sure you use it for everything in your business. As with any tool like this, if you integrate it into every part of your business and use it 100%, it will be great, if you only use it occasionally, it's basically useless.
Read McKay Salisbury's full review
Ravinder Gupta profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We started using ClickUp around a year ago. It helps a tonne organizing and managing our tasks. We are a big team of around 80 people setting up an IT infrastructure and replacing the legacy system for our client.

The project is split into multiple sub-teams and multiple delivery phases. In such a complicated setup, a lot of time was being wasted on in-person meetings and email follow-ups.

Now, that we are using ClickUp, we are able to organize project tasks into different layers of categories. One or multiple people can be assigned to a task, people can add their own tasks to and everyone is on board with the current status.

This also helps a lot in work prioritization.
  • Task Categorization: I love the way we can categorize tasks into multiple layers based on team, sub-team and task status.
  • Visual Representation: It's quite colorful and visually appealing. The team loves to work on ClickUp. It also lets you see reports on overall task statuses.
  • Top Level Task View (Named as "Spaces" in ClickUp language) helps you to see tasks from all projects/teams based on task status.
  • I do not like how sometimes ClickUp starts sending you emails when you have not been using it for a few weeks.
ClickUp is a great work organization and task tracking tool. It is very useful for individual tracking but even more useful when a task is owned by multiple stakeholders.

It helps you track the overall progress of team/project/deliveries, improves productivity and reduces in-person meetings and email follow-ups.
Read Ravinder Gupta's full review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
ClickUp has helped our organization tremendously by helping us to manage our tasks and projects. While our team is small, around 20 individuals, we manage a lot of projects within the organization to help meet our customers' needs in marketing, communications, and fundraising.
ClickUp helps us manage multiple sub-teams and multiple projects and due dates. Previously, we were wasting time in meetings and emails, and ClickUp has helped us streamline this process.
With ClickUp, we can now work more efficiently as an organization, allowing us to maximize the time spent on projects instead of meetings and emails. Multiple people can be assigned tasks and due dates, allowing us all to stay up-to-date with the current status of any given project.
  • GUI-- The user interface is very thoughtful and pleasing to the eye.
  • Reporting-- Allows me to generate reports on the status of all projects for the management team, to show the progress on any given project.
  • There are multiple ways that you can see your task: timeline, dashboard, and list. Whatever suits your fancy.
  • It is not completely free. Basic use is limited in what you can do. There is a per-user pricing model, which makes it more difficult to justify with larger teams.
  • ClickUp will often send unnecessary emails. I do not like too many email notifications and hope that can be consolidated in the future.
ClickUp is great for task collaboration within a team. You can keep track of your to-do list items and also work on a particular task with more than one task owner. It helps the project manager to track the overall progress of the project and manage members of the team.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
ClickUp is used to organize tasks, have to-do lists for personal and business uses, keep track of where everyone is on a project, set recurring tasks, and more. It addresses the problem of organization in business and in your personal life. It employs the style of board, list, and kanban style project management, depending on what you'd like to use.
  • Recurring tasks
  • Easily switching between a calendar of tasks, a list of tasks, and a kanban board
  • Reporting is a great feature as it keeps track of productivity
  • It sometimes feels like "too much" - one wouldn't think it's a bad thing, but sometimes simplicity can be best.
  • It's not as intuitive as something like Trello.
  • In addition to the "too much", it can feel a little bit "too" customizable. Sometimes when you have limitations, you make use of what's there. When there's too many options for customizations, you spend too much time mapping out the "perfect" process instead of focusing on the tasks at hand.
I think ClickUp is a great tool, let me get that out of the way first. I think it's suitable for teams, as well as your personal tasks. It's great if you require a high level of customization with your tasks. However, if you're looking for a simple task manager, I think there are other options out there that may work better for you.
Read this authenticated review

Feature Scorecard Summary

Task Management (15)
9.5
Gantt Charts (10)
7.5
Team Collaboration (15)
8.7
Support for Agile Methodology (11)
8.2
Support for Waterfall Methodology (11)
7.4
Document Management (14)
7.4
Timesheet Tracking (11)
7.5

About ClickUp

ClickUp aims to be a simple and intuitive platform for managing every project imaginable. ClickUp's core purpose is to remove the frustrations, inefficiencies, and disconnect caused by the current project management ecosystem.

ClickUp is built for teams of all sizes and industries, and offers fully customizable and proprietary features to support agile teams that want to keep everything from design to development in one intuitive place.

ClickUp is for those who find other project management platforms either too simple, or too complex, and aims to echo the exceptional design and user experience that Slack brought to communication.

ClickUp Features

Project Management Features
Has featureTask Management
Does not have featureResource Management
Has featureGantt Charts
Does not have featureScheduling
Does not have featureWorkflow Automation
Has featureTeam Collaboration
Has featureSupport for Agile Methodology
Has featureSupport for Waterfall Methodology
Has featureDocument Management
Does not have featureEmail integration
Does not have featureMobile Access
Has featureTimesheet Tracking
Does not have featureChange request and Case Management
Does not have featureBudget and Expense Management
Professional Services Automation Features
Does not have featureQuotes/estimates
Does not have featureInvoicing
Does not have featureProject & financial reporting
Does not have featureIntegration with accounting software

ClickUp Screenshots

ClickUp Integrations

ClickUp Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

ClickUp Customer Size Distribution

Consumers
35%
Small Businesses (1-50 employees)
35%
Mid-Size Companies (51-500 employees)
25%
Enterprises (> 500 employees)
5%

ClickUp Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

ClickUp Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:All
Supported Languages: English, Spanish, French, German