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ESRI ArcGIS is the set of tools you need to keep track of and analyze spatial data.
October 17, 2019

ESRI ArcGIS is the set of tools you need to keep track of and analyze spatial data.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ArcGIS

ArcGIS is being used by our organization to map incidents, assets, work orders, and other features. It is used by almost all departments organization-wide to provide quick answers and analysis to spatial questions. Many problems can be better represented and analyzed in a spatial format. GIS provides the tools for that and in particular, ESRI's ArcGIS set of tools is expansive.
  • ArcGIS has continuously developed its toolset to provide an effective and easy to use GIS application to solve any problems that present themselves in a spatial format (the where in a who what where problem).
  • The tools themselves while complex in nature are fairly easy to learn and ESRI provides excellent training for them as well.
  • The software itself is an industry-standard and this makes it easy to find educated, experienced, and skilled employees.
  • Their support is very good. They are responsive, knowledgeable, and good with follow-through.
  • The newest user interface is well designed, easy to pick up and very comprehensive.
  • As the software has developed, the primary application has gone a couple of different directions. The latest versions have seemed to bring that back together. Hopefully, that will continue for the foreseeable future.
  • Cost is something that can be a hindrance to smaller organizations. We hope they would continue to work on their cost model to improve it in particular as it relates to the smaller government space.
  • Over the years, many problems that would have taken extreme amounts of time were done much more rapidly using ArcGIS than with other manual or software methods.
  • The use of routing tools and asset management tools have streamlined and saved a lot of money.
  • The use of asset tracking/history has shown trends that led to optimized solutions.
  • The only negative would be the initial cost and ongoing maintenance, but over time those should be recovered with the savings from the positives listed above.
ESRI is really the only serious GIS software we have used in the last 27 years. AutoCAD did/does have some GIS capabilities. Less expensive versions of ACAD were available that could have in the past been used to do GIS on the cheap. Other than ACAD, we have seen other products attempt to break into the market and have briefly considered them, but none have come close to replacing the suite of ArcGIS products we use.
ESRI support is easy to get a hold of, knowledgeable in the products they support, quick to involve others if need be, and generally one of the better companies we deal with as related to support requests. They never balk at providing that support even for simple how-to questions that other companies would make you feel stupid about calling for with their "did you read the manual first" mindset.

Do you think ArcGIS delivers good value for the price?

Yes

Are you happy with ArcGIS's feature set?

Yes

Did ArcGIS live up to sales and marketing promises?

Yes

Did implementation of ArcGIS go as expected?

Yes

Would you buy ArcGIS again?

Yes

When it comes to GIS applications, ESRI is the standard. We have been using their applications for 27 years and ArcGIS is a well-oiled product that has no rivals that we are aware of. We have used spatial mapping to analyze and solve problems in days that would have taken weeks to resolve in tabular formats. These analyses might not have been possible to even resolve without spatial data. ESRI's ArcGIS applications and online SAAS provisions allow this work to be done anywhere in the world at any time.